Out of the box failure

Dear Nordic,

just got my Thingy:91 out of the box and followed the instruction.

Very surprised that the device could not connect (blue led flashing slowly every 5sec). I'm in Geneva Switzerland about 500m from the next Swisscom 4G antenna.

What should I do now?

This is very unpleasant as the presentation showed something "so easy to evaluate".

Now I guess I have to buy a special SIM card from Swisscom and be only inside the city-center?

Thanks in advance for your support

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  • Hello Oyvind,

    Yes I sent an email to Swisscom M.Bertling) but no reply so far.

    I will try update via serial but I need the hex file. Where can I download it?

    thanks in advance

    Ivan

  • Ivan said:
    I will try update via serial but I need the hex file. Where can I download it?

    Our precompiled firmware is available in the download section of Thingy:91.

    CONTENTS.txt
    These files were built with nRF Connect SDK version v1.1.0
    from repository at https://github.com/NordicPlayground/fw-nrfconnect-nrf
    
    Full commit SHA: d3130d77559e2206a2541b09dd26e9be2f8532ed
    
    Package contents:
    images_full/      Full firmware images, updated over debug probe / development kit
    images_dfu_hex/   Application images, updated over USB, HEX format
    images_dfu_bin/   Application images, updated over USB, binary format
    
    File                                                                                 Description
    -----------------------------------------------------------------------------------  ------------------------------------------------------------------------
    images_dfu_bin/nrf9160dk_asset_tracker_dfu_2019-11-29_d3130d77.bin                   Asset tracker firmware for nRF9160
    images_dfu_bin/nrf9160dk_asset_tracker_nbiot_dfu_2019-11-29_d3130d77.bin             Asset tracker firmware for nRF9160, NB-IoT network mode
    images_dfu_bin/nrf9160dk_asset_tracker_nbiot_legacy_pco_dfu_2019-11-29_d3130d77.bin  Asset tracker firmware for nRF9160, NB-IoT network mode, legacy PCO mod
    images_dfu_bin/nrf9160dk_at_client_dfu_2019-11-29_d3130d77.bin                       Firmware for direct modem communication
    images_dfu_hex/nrf9160dk_asset_tracker_dfu_2019-11-29_d3130d77.hex                   Asset tracker firmware for nRF9160
    images_dfu_hex/nrf9160dk_asset_tracker_nbiot_dfu_2019-11-29_d3130d77.hex             Asset tracker firmware for nRF9160, NB-IoT network mode
    images_dfu_hex/nrf9160dk_asset_tracker_nbiot_legacy_pco_dfu_2019-11-29_d3130d77.hex  Asset tracker firmware for nRF9160, NB-IoT network mode, legacy PCO mode
    images_dfu_hex/nrf9160dk_at_client_dfu_2019-11-29_d3130d77.hex                       Firmware for direct modem communication
    images_full/nrf9160dk_asset_tracker_2019-11-29_d3130d77.hex                          Asset tracker firmware for nRF9160
    images_full/nrf9160dk_asset_tracker_nbiot_2019-11-29_d3130d77.hex                    Asset tracker firmware for nRF9160, NB-IoT network mode
    images_full/nrf9160dk_asset_tracker_nbiot_legacy_pco_2019-11-29_d3130d77.hex         Asset tracker firmware for nRF9160, NB-IoT network mode, legacy PCO mode
    images_full/nrf9160dk_at_client_2019-11-29_d3130d77.hex                              Firmware for direct modem communication
    mfwnrf9160110.zip                                                                    Modem firmware, updated through nRF Connect for Desktop
    

    Let me know how it goes!

    Kind regards,
    Øyvind

  • Hi Ivan, 

    I've forwarded your case to our modem team. Looks like there might be an issue with iBasis and SwissCom network. Awaiting confirmation.

    Kind regards,
    Øyvind

  • Hi Thanks for following.

    I've been busy on meeting whole day. I'll try to upgrade firmware tomorrow.

    How can we change APN in the device? If I want to use another SIM...

    Thanks in advance

  • Hi,

    Ivan said:
    How can we change APN in the device? If I want to use another SIM...

    APN can be configured in modem using the AT command AT+CGDCONT. But please wait until instructed to do so. 

    Kind regards,
    Øyvind

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