https://www.nordicsemi.com/Software-and-Tools/Development-Kits/nRF9160-DK/GetStarted#infotabs Get Online Step by Step

[Burt]

The instructions are wrong -- I have verified with 3 different boards that Step 3 does not work.

Step 3 states: Click the large “+” sign on the top left to add your new “LTE” board to your account and follow the instructions to register the board and the SIM card.  

The message I receive is

There was an error adding your device. You might be trying to upgrade an older nRF91 development kit. Unless you update your device, you will have to click the "Have an old devkit without a PIN?" link below.

All 3 boards are new enough to have a PIN.

Indeed I can register the SIM card but not the LTE board.

Again, I have tried with 3 different boards, 2 of which have come directly from the factory in Norway.

I am looking for a clear, straight up answer as to why this bug is happening.

Gratefully,

Burt Silverman

[Heidi]

Hi! 

I'd be happy to provide a clear, straight up answer but first I will need information about the development kits.

Could you take a picture of the white sticker on all three devices you're trying with? 

If this is indeed a bug, it's the first we're hearing of it. 

Best regards,

Heidi

[Burt]

Thank you very much, Heidi.

Regards,

Burt

[Heidi]

Thank you.

Those boards are not new enough to have a PIN. You may be mixing PIN with HWID, but they're not the same. 

So all three DK's need to be updated (both modem firmware, application firmware and nRF Cloud certificates) before you can add them to nRF Cloud.  

Please let me know if I can help you with this process.

Best regards,

Heidi

[Burt]

Thank you Heidi, this helps me very much. But I want to point out something that would, without your answer, would always have caused me (or anybody) confusion: what shows up when adding an LTE device to nRF Cloud is:

I don't know how clear that screen shot is, but I guess you can see it says PIN/HWID. Now, very interesting is that somebody else who opened a case https://devzone.nordicsemi.com/f/nordic-q-a/51093/nrf9160-dk-bought-fairly-recently-cannot-locate-pin-to-register-on-nrfcloud showed a screenshot where nothing is mentioned about HWID in the Add LTE Device pop up. How is it that that person got a pop up that does not mention HWID, and yet mine does? Are we accessing different nRF Cloud websites do you think, or something totally different. (Like maybe because they changed the pop up since that person reported his case. So it is like they changed PIN to PIN/HWID but... I better stop trying to figure it out and let you tell me!)

Regards,

Burt

[Heidi]

Hi, I do see how that's confusing. And you are definitely not the only one! 

You're not accessing different webpages, but that post is from 8 months ago, and as the nRF Cloud website is in constant development, it tends to change often. So, that's just a screenshot from an older version of the website. 

They changed from PIN to PIN/HWID because earlier, when you had a DK, you would need to perform user association by performing a set of switches and button presses on the kit. Now, you can just use the HWID like a PIN, and the buttons and switches method has been deprecated.