nRF52840 Dongle Windows 10 driver

[Hu Lao]

Hi,

I'm using a nRF52840 Dongle with connectivity_4.1.1 in my workstation without problems. 

Recently, I deploy my custom application (using the dongle) to a new Windows 10 machine and the default drivers does not allow me to use the dongle. 

Please, may I know if there is a distribution for the driver (see picture below) without installing nRF Connect Desktop? 

Thanks

[Karl Ylvisaker]

Hello,

If I understand you correctly, you might be looking for the usb cdc acm driver that is used in the nRF Connect Desktop application?
The driver is also located in the nRF5 SDK\examples\usb_drivers, thought this is version 1.0.0.0.
For all windows versions > 7 the cdc acm driver should be installed by default, and you should not need to install the driver manually.

The screenshot you provided, is this from the computer in which your application is working - or from the new computer in which it is not?

Best regards,
Karl

[Hu Lao]

Hi Karl,

Thanks for your feedback. 

Yes, I'm looking for the USB CDC ACM driver you refer. Thanks for the link.

The screenshot I shared in the previous post come from the workstation where the application is working. In the new machine, the driver assigned/listed was different. I didn't take a screenshot; I remember was a driver from Windows.

In other hand, I also expected the required driver came installed by default.

I'm defining the deployment procedure and the results not match with the expectation, as you mentioned. Please, may I have if you have additional suggestions?

Thanks,

[Karl Ylvisaker]

Hu Lao said:

Thanks for your feedback. 

Hu Lao said:

Yes, I'm looking for the USB CDC ACM driver you refer. Thanks for the link.

No problem at all, I am happy to hear that this was what you were looking for!

Hu Lao said:

The screenshot I shared in the previous post come from the workstation where the application is working. In the new machine, the driver assigned/listed was different. I didn't take a screenshot; I remember was a driver from Windows.

I understand, thank you for clarifying.

Hu Lao said:

In other hand, I also expected the required driver came installed by default.

Yes, as far as I know all windows > 7 computers comes with the usb cdc acm driver, strange indeed..

Hu Lao said:

I'm defining the deployment procedure and the results not match with the expectation, as you mentioned. Please, may I have if you have additional suggestions?

Please elaborate on how the deployment procedure does not match your expectations.
If you would like to see the procedure for updating the windows driver, please see the "testing" section from the usbd cdc acm example documentation.

Best regards,
Karl

[Hu Lao]

Hi Karl,

The deployment procedure (in my context) describes how to deploy the Software Application (that is using the Dongle) to a new machine. This include any third party tools, libraries or drivers required for the application. In this case, I didn't expect to have a driver installation for the USB CDC ACM device.

Thanks

[Hu Lao]

Hi Karl,

I tried to use the suggested driver but so far, the installation did not pass. 

Below two procedures:

1. Install suggested driver. Error during installation

2. Install nRF Connect. 

The test was performed in fresh new Windows 10 device. For the testing report purposes, a virtual machine was used. In both machines (real and virtual) the procedure and results are similars.

The following video shows the installation of the usb cdc acm driver that is used in the nRF Connect Desktop application

The following video shows the installation of nRF Connect

As we could see from the results, Windows doesn't have the driver used by the Dongle.

Based on this procedure, please, may you clarify where the issue is?

Thanks