PCA10090 programming customer board via debug out

[LeoChen]

Hi,

One of our modules using PCA10090 0.8.2 programming and production nRF9160/nRF52840  modules.

Our customer reported that they can't use PCA10090 0.9.0 re-programming these modules.

Does there is any difference between 0.8.2 and 0.9.0?

They have 20 modules 2 PCA10090 and has the same problem.

They already checked the cable and connection.

 nrfjprog --version

--->nrfjprog version: 10.9.0
--->JLinkARM.dll version: 6.80d

nrfjprog --recover
 --->ERROR: JLinkARM DLL reported an error. Try again. If error condition
--->ERROR: persists, run the same command again with argument --log,contact Nordic

--->ERROR: Semiconductor and provide the generated log.log file to
 them.

Do you know what might caused this problem.

Would you please help.

Thanks you.

Leo Chen

Fullscreen log.log Download

2020-Jul-14 10:26:36  --------------------------------------------------------------------------------
2020-Jul-14 10:26:36  nrfjprog --recover --log 
2020-Jul-14 10:26:36  nrfjprog version 10.9.0 
2020-Jul-14 10:26:36  --------------------------------------------------------------------------------
2020-Jul-14 10:26:36  nRF_logger_open
2020-Jul-14 10:26:36  nRF_logger_open:	nRFJProg logger opened to callback at address 0X7FF79D9133C0
2020-Jul-14 10:26:36  nRF_open_dll
2020-Jul-14 10:26:36  nRF_open_dll:	Load library at "C:\\Program Files\\Nordic Semiconductor\\nrf-command-line-tools\\bin\\JLINKARM_UNKNOWN_NRFJPROG.dll".

2020-Jul-14 10:26:36  . nRFXX_logger_open
2020-Jul-14 10:26:36  . nRFXX_logger_open:	nRFJProg logger opened to callback at address 0X7FFDABDBE520
2020-Jul-14 10:26:36  . . Segger_logger_open
2020-Jul-14 10:26:36  . . Segger_logger_open:	nRFJProg logger opened to callback at address 0X7FFDABD6F490
2020-Jul-14 10:26:36  . . Segger_open_dll
2020-Jul-14 10:26:36  . . Segger_open_dll:	No J-Link DLL path was provided. Attempting to auto detect.

2020-Jul-14 10:26:36  . . Segger_open_dll:	Load library at "C:\\Program Files (x86)\\SEGGER\\JLink\\JLink_x64.dll".

2020-Jul-14 10:26:36  . . . Segger_dll_version
2020-Jul-14 10:26:36  . . Segger_set_core_data
2020-Jul-14 10:26:36  nRF_enum_emu_snr
2020-Jul-14 10:26:36  . nRFXX_enum_emu_snr
2020-Jul-14 10:26:36  . . Segger_enum_emu_snr
2020-Jul-14 10:26:36  . . . Segger_enum_emu_snr
2020-Jul-14 10:26:36  . . . . Segger_get_num_emus
2020-Jul-14 10:26:36  nRF_connect_to_emu_with_snr
2020-Jul-14 10:26:36  . nRFXX_connect_to_emu_with_snr
2020-Jul-14 10:26:36  . . Segger_connect_to_emu_with_snr
2020-Jul-14 10:26:36  . . . Segger_is_connected_to_emu
2020-Jul-14 10:26:36  . . . Segger_enum_emu_snr
2020-Jul-14 10:26:36  . . . . Segger_get_num_emus
2020-Jul-14 10:26:36  . . . Segger_connect_to_emu_with_snr
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	Segger logging enabled with callback at 0x140727486445616.

2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:045.404   
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	Firmware: J-Link OB-K22-NordicSemi compiled Jan 21 2020 17:33:01
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:048.267   
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	Decompressing FW timestamp took 171 us
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:168.363   
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	Hardware: V1.00
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:170.871   
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	S/N: 960093176
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:172.937   
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	OEM: SEGGER
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:174.530   
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	Feature(s): RDI, FlashBP, FlashDL, JFlash, GDB
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:194.750   
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	TELNET listener socket opened on port 19021
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:197.320   
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	WEBSRV Starting webserver
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:199.016   
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	WEBSRV Webserver running on local port 19080
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:200.596 
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	- 169.723ms returns O.K.  
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:201.893 
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	JLINK_GetHWStatus(...)  
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:205.447 
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	- 4.516ms returns 0x00  
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:207.054 
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	JLINK_ExecCommand("SetRestartOnClose = 0", ...).   
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:208.387 
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	- 0.633ms returns 0x01  
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:209.637 
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	JLINK_ExecCommand("DisableFlashDL", ...).   
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:210.900 
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	- 0.619ms returns 0x00  
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:212.110 
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	JLINK_ExecCommand("ExcludeFlashCacheRange 0x0-0xFFFFFFFF", ...).   
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:213.452 
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	- 0.565ms returns 0x00  
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:214.635   
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	JLINK_SetHookUnsecureDialog(...)
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:215.757 
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	- 1.696ms returns 0  
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:216.886 
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	JLINK_TIF_Select(JLINKARM_TIF_SWD)  
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:228.513 
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	- 12.551ms returns 0x00  
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:230.108 
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	JLINK_SetSpeed(2000)  
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T2874 000:232.890 
2020-Jul-14 10:26:36  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	- 3.444ms  
2020-Jul-14 10:26:36  . . . . . Segger_load_core_data
2020-Jul-14 10:26:36  . . . . . Segger_load_core_data:	JLink INFO	T2874 000:234.726 
2020-Jul-14 10:26:36  . . . . . Segger_load_core_data:	JLink INFO	JLINK_ExecCommand("CORESIGHT_SetIndexAHBAPToUse = 0", ...).   
2020-Jul-14 10:26:36  . . . . . Segger_load_core_data:	JLink INFO	T2874 000:235.814 
2020-Jul-14 10:26:36  . . . . . Segger_load_core_data:	JLink INFO	- 0.529ms returns 0x00  
2020-Jul-14 10:26:36  . . . . . Segger_load_core_data:	JLink INFO	T2874 000:236.857 
2020-Jul-14 10:26:36  . . . . . Segger_load_core_data:	JLink INFO	JLINK_ExecCommand("device = Cortex-M4", ...).   
2020-Jul-14 10:26:36  . . . . . Segger_load_core_data:	JLink INFO	T2874 000:246.049   
2020-Jul-14 10:26:36  . . . . . Segger_load_core_data:	JLink INFO	XML file found at: C:\Program Files (x86)\SEGGER\JLink\JLinkDevices.xml 
2020-Jul-14 10:26:36  . . . . . Segger_load_core_data:	JLink INFO	T2874 000:247.799   
2020-Jul-14 10:26:36  . . . . . Segger_load_core_data:	JLink INFO	C:\Program Files (x86)\SEGGER\JLink\JLinkDevices.xml evaluated successfully. 
2020-Jul-14 10:26:36  . . . . . Segger_load_core_data:	JLink INFO	T2874 000:277.243   
2020-Jul-14 10:26:36  . . . . . Segger_load_core_data:	JLink INFO	Device "CORTEX-M4" selected.
2020-Jul-14 10:26:36  . . . . . Segger_load_core_data:	JLink INFO	T2874 000:280.511 
2020-Jul-14 10:26:36  . . . . . Segger_load_core_data:	JLink INFO	- 43.074ms returns 0x00  
2020-Jul-14 10:26:36  nRF_read_connected_emu_snr
2020-Jul-14 10:26:36  . nRFXX_read_connected_emu_snr
2020-Jul-14 10:26:36  . . Segger_read_connected_emu_snr
2020-Jul-14 10:26:36  . . . Segger_is_connected_to_emu
2020-Jul-14 10:26:36  . . . Segger_is_connected_to_emu:	JLink INFO	T2874 000:283.259 
2020-Jul-14 10:26:36  . . . Segger_is_connected_to_emu:	JLink INFO	JLINK_IsOpen()  
2020-Jul-14 10:26:36  . . . Segger_is_connected_to_emu:	JLink INFO	T2874 000:284.199 
2020-Jul-14 10:26:36  . . . Segger_is_connected_to_emu:	JLink INFO	- 1.481ms returns 0x01  
2020-Jul-14 10:26:36  nRF_read_device_family
2020-Jul-14 10:26:36  . nRFXX_read_device_family
2020-Jul-14 10:26:36  . . Segger_is_connected_to_emu
2020-Jul-14 10:26:36  . . Segger_is_connected_to_emu:	JLink INFO	T2874 000:286.592 
2020-Jul-14 10:26:36  . . Segger_is_connected_to_emu:	JLink INFO	JLINK_IsOpen()  
2020-Jul-14 10:26:36  . . Segger_is_connected_to_emu:	JLink INFO	T2874 000:287.627 
2020-Jul-14 10:26:36  . . Segger_is_connected_to_emu:	JLink INFO	- 1.706ms returns 0x01  
2020-Jul-14 10:26:36  . . :	JLink INFO	T2874 000:289.032 
2020-Jul-14 10:26:36  . . :	JLink INFO	JLINK_Lock()  
2020-Jul-14 10:26:36  . . Segger_read_debug_port_idr
2020-Jul-14 10:26:36  . . . Segger_read_debug_port_register
2020-Jul-14 10:26:36  . . . . Segger_read_debug_port_register
2020-Jul-14 10:26:36  . . . . . Segger_coresight_configure
2020-Jul-14 10:26:36  . . . . . Segger_coresight_configure:	JLink INFO	T2874 000:292.868   
2020-Jul-14 10:26:36  . . . . . Segger_coresight_configure:	JLink INFO	JLINK_CORESIGHT_Configure()  
2020-Jul-14 10:26:36  . . . . . Segger_coresight_configure:	JLink INFO	T2874 000:397.747   
2020-Jul-14 10:26:36  . . . . . Segger_coresight_configure:	JLink INFO	- 106.258ms returns 0  
2020-Jul-14 10:26:36  . . . . Segger_read_debug_port_register:	JLink INFO	T2874 000:400.189   
2020-Jul-14 10:26:36  . . . . Segger_read_debug_port_register:	JLink INFO	JLINK_CORESIGHT_ReadAPDPReg(DP reg 0x00)  
2020-Jul-14 10:26:36  . . . . Segger_read_debug_port_register:	JLink INFO	T2874 000:405.635     
2020-Jul-14 10:26:36  . . . . Segger_read_debug_port_register:	JLink INFO	failed
2020-Jul-14 10:26:36  . . . . Segger_read_debug_port_register:	JLink INFO	T2874 000:407.952   
2020-Jul-14 10:26:36  . . . . Segger_read_debug_port_register:	JLink INFO	- 8.554ms returns -1  
2020-Jul-14 10:26:36  . . . . Segger_read_debug_port_register:	JLinkARM.dll reported "-1", an unknown error.

2020-Jul-14 10:26:36  . . . . . Segger_abort_debug_action
2020-Jul-14 10:26:36  . . . . . Segger_abort_debug_action:	Attempting to clear any configuration errors in debug port before closing connection. 

2020-Jul-14 10:26:36  . . . . . Segger_abort_debug_action:	JLink INFO	T2874 000:411.743   
2020-Jul-14 10:26:36  . . . . . Segger_abort_debug_action:	JLink INFO	JLINK_CORESIGHT_WriteAPDPReg(DP reg 0x00, 0x0000001F)  
2020-Jul-14 10:26:36  . . . . . Segger_abort_debug_action:	JLink INFO	T2874 000:416.602   
2020-Jul-14 10:26:36  . . . . . Segger_abort_debug_action:	JLink INFO	- 6.125ms returns -1  
2020-Jul-14 10:26:36  . . . . . Segger_abort_debug_action:	JLinkARM.dll reported "-1", an unknown error.

2020-Jul-14 10:26:36  . . :	JLink INFO	T2874 000:419.559 
2020-Jul-14 10:26:36  . . :	JLink INFO	JLINK_Unlock()  
2020-Jul-14 10:26:36  nRF_close_dll
2020-Jul-14 10:26:36  . nRFXX_close_dll
2020-Jul-14 10:26:36  . . Segger_close
2020-Jul-14 10:26:36  . . . Segger_disconnect_from_emu
2020-Jul-14 10:26:36  . . . . Segger_is_connected_to_emu
2020-Jul-14 10:26:36  . . . . Segger_is_connected_to_emu:	JLink INFO	T2874 000:425.947 
2020-Jul-14 10:26:36  . . . . Segger_is_connected_to_emu:	JLink INFO	JLINK_IsOpen()  
2020-Jul-14 10:26:36  . . . . Segger_is_connected_to_emu:	JLink INFO	T2874 000:427.392 
2020-Jul-14 10:26:36  . . . . Segger_is_connected_to_emu:	JLink INFO	- 2.161ms returns 0x01  
2020-Jul-14 10:26:36  . . . . Segger_disconnect_from_emu
2020-Jul-14 10:26:36  . . . . . Segger_is_connected_to_device
2020-Jul-14 10:26:36  . . . . . Segger_is_connected_to_device:	JLink INFO	T2874 000:430.159 
2020-Jul-14 10:26:36  . . . . . Segger_is_connected_to_device:	JLink INFO	JLINK_IsConnected()  
2020-Jul-14 10:26:36  . . . . . Segger_is_connected_to_device:	JLink INFO	T2874 000:431.529 
2020-Jul-14 10:26:36  . . . . . Segger_is_connected_to_device:	JLink INFO	- 2.021ms returns FALSE  
2020-Jul-14 10:26:36  . . . . . Segger_is_debug_region_powered
2020-Jul-14 10:26:36  . . . . . . Segger_read_debug_port_register
2020-Jul-14 10:26:36  . . . . . . . Segger_is_connected_to_emu
2020-Jul-14 10:26:36  . . . . . . . Segger_is_connected_to_emu:	JLink INFO	T2874 000:434.889 
2020-Jul-14 10:26:36  . . . . . . . Segger_is_connected_to_emu:	JLink INFO	JLINK_IsOpen()  
2020-Jul-14 10:26:36  . . . . . . . Segger_is_connected_to_emu:	JLink INFO	T2874 000:436.191 
2020-Jul-14 10:26:36  . . . . . . . Segger_is_connected_to_emu:	JLink INFO	- 1.957ms returns 0x01  
2020-Jul-14 10:26:36  . . . . . . Segger_read_debug_port_register:	JLink INFO	T2874 000:437.497 
2020-Jul-14 10:26:36  . . . . . . Segger_read_debug_port_register:	JLink INFO	JLINK_Lock()  
2020-Jul-14 10:26:36  . . . . . . . Segger_write_debug_port_register
2020-Jul-14 10:26:36  . . . . . . . Segger_write_debug_port_register:	JLink INFO	T2874 000:439.451   
2020-Jul-14 10:26:36  . . . . . . . Segger_write_debug_port_register:	JLink INFO	JLINK_CORESIGHT_WriteAPDPReg(DP reg 0x02, 0x00000000)  
2020-Jul-14 10:26:36  . . . . . . . Segger_write_debug_port_register:	JLink INFO	T2874 000:443.972   
2020-Jul-14 10:26:36  . . . . . . . Segger_write_debug_port_register:	JLink INFO	- 5.498ms returns -1  
2020-Jul-14 10:26:36  . . . . . . . Segger_write_debug_port_register:	JLinkARM.dll reported "-1", an unknown error.

2020-Jul-14 10:26:36  . . . . . . . . Segger_abort_debug_action
2020-Jul-14 10:26:36  . . . . . . . . Segger_abort_debug_action:	Attempting to clear any configuration errors in debug port before closing connection. 

2020-Jul-14 10:26:36  . . . . . . . . Segger_abort_debug_action:	JLink INFO	T2874 000:447.465   
2020-Jul-14 10:26:36  . . . . . . . . Segger_abort_debug_action:	JLink INFO	JLINK_CORESIGHT_WriteAPDPReg(DP reg 0x00, 0x0000001F)  
2020-Jul-14 10:26:36  . . . . . . . . Segger_abort_debug_action:	JLink INFO	T2874 000:452.935   
2020-Jul-14 10:26:36  . . . . . . . . Segger_abort_debug_action:	JLink INFO	- 6.468ms returns -1  
2020-Jul-14 10:26:36  . . . . . . . . Segger_abort_debug_action:	JLinkARM.dll reported "-1", an unknown error.

2020-Jul-14 10:26:36  . . . . . . Segger_read_debug_port_register:	JLink INFO	T2874 000:455.333 
2020-Jul-14 10:26:36  . . . . . . Segger_read_debug_port_register:	JLink INFO	JLINK_Unlock()  
2020-Jul-14 10:26:36  . . . . Segger_disconnect_from_emu:	JLink INFO	T2874 000:464.481 
2020-Jul-14 10:26:36  . . . . Segger_disconnect_from_emu:	JLink INFO	JLINK_Close()  
2020-Jul-14 10:26:36  . . Segger_close:	Freeing Library.

2020-Jul-14 10:26:36  nRF_close_dll:	Freeing Library.

[Kenneth]

Not aware of anything, can you double check they have followed user guide chapter 4.9.1:
https://infocenter.nordicsemi.com/pdf/nRF9160_DK_User_Guide_v0.9.pdf

Connection:
https://infocenter.nordicsemi.com/topic/ug_nrf91_dk/UG/nrf91_DK/revision_history.html 

[SoTXhelp]

Mr Leo,

Can you please check the data connection to the board. There are a few items you should check. When you plug in the nRF9160DK if you have the Jlink drivers installed (it looks like they are based on the reply) then you should see the Jlink Drive show up. 

You should also see in the device manager the 3 instances of the Jlink CDC UART port's.

The nrfjprog --version only returns to version of the nrfjprog tool and the jlink Driver version. It does not read the external board.

If you execute nrfjprog -i and you get an error and the green LED indicates power to the board closer to the USB cable then I would get a new USB micro cable with data and try again. 

Here is the response of the command without a board connected.

>nrfjprog -i

>

When you have the data cable connected you should see the Jlink Serial # as it appears on the back side of the nRF9160DK. (see image)

With the data cable connected and I verified I see the Jlink CDC UART's and Jlink drive I issued the following command and the board returned this reply.

C:\Users\djany>nrfjprog -i

960062137

I then entered the following command and received the following response.

>nrfjprog --recover
Recovering device. This operation might take 30s.
Erasing user code and UICR flash areas.

I hope this helps with an answer for your customer.

Regards,

Don

[LeoChen]

Hi

Thanks for excellent support.

The think is working now.

Leo