Cannot connect device to account

[spkane31]

The Thingy91 is not connecting to the account, when I try to add LTE to an account I get this error:

There was an error adding your device: nRFCode 40101: Device nrf-352656101077652 is already associated with another tenant.

Reset a device gives me this error:

There was an error: Request failed with status code 404

And I cannot generate new device certifications.

[Martin Lesund]

Hi Spkane31,
Have you connected with Devzone or via a separate new nRF Cloud account?

I suspect that you may have associated it via one account and then maybe logged OFF and then connected to another Cloud account?

Can you confirm that this device has never been associated with an account?  

[spkane31]

I associated it with my account earlier in the week but now it is not seen under my devices. I cannot register it nor can I forget the device.