Cannot connect device to account

[spkane31]

The Thingy91 is not connecting to the account, when I try to add LTE to an account I get this error:

There was an error adding your device: nRFCode 40101: Device nrf-352656101077652 is already associated with another tenant.

Reset a device gives me this error:

There was an error: Request failed with status code 404

And I cannot generate new device certifications.

[Martin Lesund]

Hi spkane31,

I suggest that you log out of your account and try to "sign in with devzone" and check if the device is there. 
If it is not, log out again and log in using the other option. (email + password)

(even if it's the same email as for your Devzone account, it will still be a separate account)

If there is still an issue we will try to do a hard reset from our side.

[spkane31]

Still having the same issue. If you could help me with a hard reset on your end it would be greatly appreciated. Thanks!

[Martin Lesund]

Hi spkane31,
We have now deleted the device, you should be able to associate it again.
In our database we saw that you have two nrfcloud.com accounts (not Devzone) created with the same email.
(most likely the device was added to the other account)