GPS not working on Thing 91 in the UK - URGENT

[Asif09]

Hi,

I have bought a Thingy 91 and have connected to the nRF cloud etc. and I am getting the sensor data OK.

The GPS is still not working, I have followed the instructions and it says waiting for GPS data.

This is rubbish and if I don't get this working soon will return for a refund as the product does not work as stated.

I did connect with LTE Link Monitor and there was a connection to the Telefonica network and I can see the GPS details there but not in the nRF cloud.

Please can you help to get this resolved.

Thanks

[JONATHAN LL]

Hi


Have you tested outside? or close to a window, if you are inside a build it can be really hard for to detect a GPS signal.

Have you seen these post on devzone ?

https://devzone.nordicsemi.com/f/nordic-q-a/50997/thingy-91-has-no-gps-lock-not-compatible-with-lte-link-monitor-or-programmer
and 
https://devzone.nordicsemi.com/f/nordic-q-a/51431/gps-on-the-thingy91

Here is a link to the info center Thingy91 
https://infocenter.nordicsemi.com/topic/ug_thingy91/UG/thingy91/getting_started/getting_started_intro.html 
nRF Connect LTE Link Monitor
https://infocenter.nordicsemi.com/topic/ug_link_monitor/UG/link_monitor/lm_intro.html 


Here is a link to Thingy91 FAQ blog post
https://devzone.nordicsemi.com/nordic/nordic-blog/b/blog/posts/thingy-91-faq

Regards,
Jonathan

[Asif09]

Hi Jonathan,

I have seen these links already but they do not help. I have tried outside and pressed the button and light did turn purple.

This should really work out of the box. I feel I am going to have to do a lot more work to try and get this to work.

I do not want to invest in any further sims etc. ideally as the provided sim should work.

As mentioned I am getting the sensor data and on the LTE Link Monitor I am connected to the Telefonica network.

Any other suggestions.

Thanks

[JONATHAN LL]

Hi 

Could you give me the LTE Link Monitor log and\or a screenshot? and what sim are you using IBasis ?

Regards,
Jonathan

[Asif09]

I am using the supplied iBASIS SIM. 

Thanks

Asif

[Asif09]

Thanks

Asif