SIM Card Not connected to any device

[chris97]

Hi, 

unfortunatally i could not add a new LTE device. I was able to activate my SIM card but not able to finally add the device to my account. 

The error code is: There was an error adding your device: No device found for this id. The device has not yet been provisioned. Troubleshoot nRF Code 40412 

I checked the id and pin which i entered several times ... nothing worked 

By the way, my SIM Card is already plugged in and LED 3 and LED 5 are on. LED 5 seems to blink a little. 

What shall i do now, i would really like to test a simple application ?  

[Heidi]

Hi!

Have you done the necessary steps explained in the nRF9160 DK Getting Started Guide? 

-Update application FW
-Update modem FW
-Update nRF Connect for Cloud certificates

You need to do this before trying to connect.

LED3 and LED4 are on and LED 4 seems to blink a little

Here is what the LED*s indicate. LED3 ON and LED4 blinking means it's connecting to nRF Cloud. When both of the LED's start blinking in sync, you can try to add the device. 

Best regards,

Heidi

[chris97]

-Update application FW //successfully done 
-Update modem FW     //successfully done 
-Update nRF Connect for Cloud certificates //successfully done 

The certificate was also successfully updated !

But when i try to add new Device on https://nrfcloud.com/ i always get the error message 

There was an error adding your device: No device found for this id. The device has not yet been provisioned. Troubleshoot nRF Code 40412

I dont know how to fix this 

[Heidi]

What state are the LEDs in when you try to add the device to the website?

Can you open up LTE Link Monitor in nRF Connect for Desktop and take a look at the output log from the device? 

Press this button to retrieve the log as a text file and attach it in your next comment.

[chris97]

2020-10-13T08:38:26.136Z DEBUG modem >> AT+CFUN=4
2020-10-13T08:38:26.161Z DEBUG modem << +CEREG: 0,"A75B","005FA966",9,0,15,"11100000","11100000"
2020-10-13T08:38:26.181Z DEBUG modem << [01:23:49.349,243] [0m<dbg> lte_lc.at_handler: +CEREG notification: +CEREG: 0,"A75B","005FA966",9,0,15,"11100000","11100000"
2020-10-13T08:38:26.182Z DEBUG modem << [0m
2020-10-13T08:38:26.184Z DEBUG modem << [01:23:49.360,992] [0m<dbg> lte_lc.parse_psm_cfg: TAU: -1 sec, active time: -1 sec
2020-10-13T08:38:26.185Z DEBUG modem << [0m
2020-10-13T08:38:26.186Z DEBUG modem << OK
2020-10-13T08:38:29.555Z DEBUG modem >> AT+CFUN?
2020-10-13T08:38:29.569Z DEBUG modem << +CFUN: 4
2020-10-13T08:38:29.579Z DEBUG modem << OK
2020-10-13T08:38:37.605Z DEBUG modem << [01:24:00.785,034] [0m<inf> asset_tracker: Connecting to LTE network.[0m
2020-10-13T08:38:37.611Z DEBUG modem << [01:24:00.791,625] [0m<inf> asset_tracker: This may take several minutes.[0m
2020-10-13T08:38:37.619Z DEBUG modem << [01:24:00.798,706] [1;31m<err> asset_tracker: LTE link could not be established.[0m
2020-10-13T08:38:37.631Z DEBUG modem << [01:24:00.806,304] [1;33m<wrn> asset_tracker: Failed to establish LTE connection.[0m
2020-10-13T08:38:37.634Z DEBUG modem << [01:24:00.813,995] [1;33m<wrn> asset_tracker: Will retry in 480 seconds.[0m

Is that enough ? 

[Heidi]

No. Please let it run for more than 10 seconds. 

Also do not copy and paste any logging information in a comment.

Press the button I showed in my previous comment, save the file as a .txt file and attach it in your next comment (Insert -> Image/video/file -> Upload -> Ok). 

[chris97]

Which button ? 

[Heidi]

I'm sorry, the picture didn't seem to upload! It should be there now. 

[chris97]

the txt file does not include anything interesting... 

LED5 is constantly on and LED3 is blinking what does this mean ? 

[Heidi]

chris97 said:

the txt file does not include anything interesting... 

Maybe not for you, but I would still like to see it.

LED5 is just the LED for the J-Link on board, it's irrelevant. 

Here is what the LEDs indicate in this application. LED 3 is blinking which means the device is trying to connect to the LTE network.