nRF connect v3.5.0 application is not running and show a white screen

[Jean-marie]

Hello,

After some weeks of inactivity and moving my desk to an other address, the nRF connect application is not running and show a white screen for all applications  except for Toolchain Manager ?

What's the problem ?

[Simon]

What OS are you using?

Could you try this:

• Press CTRL+R and see if the white screen goes away.
• Install/update the SEGGER J-Link Software

Best regards,

Simon

[Jean-marie]

Hello Simon, 

I also see that "Getting Started Assistant" display something "DEPRECATE" !

Any explanation ?

[Simon]

The reason you see "DEPRECATED" in the "Getting Started Assistant" app, is because it is deprecated for Windows. The inteded way of installing the nRF Connect SDK is through the Toolchain Manager (recommended) or Manually

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Earlier you sait " the nRF connect application is not running and show a white screen for all applications  except for Toolchain Manager*

Which means the "Getting Started Assistant" app showed a white screen.

But now you said you see "DEPRECATED", which means that your issue regarding the white screens has been resolved? Am I right in my assumption?

Best regards,

Simon

[Jean-marie]

Hi Simon, It's because I just try what I use before.

To be more precise I use "Power Profiler" and "Programer" and they screen are white.

So you say that the solution is to use the "Getting Started Assistant" ?

Is there a tutorial for that?

Best regards

Jiemde