nRF connect v3.5.0 application is not running and show a white screen

[Jean-marie]

Hello,

After some weeks of inactivity and moving my desk to an other address, the nRF connect application is not running and show a white screen for all applications  except for Toolchain Manager ?

What's the problem ?

[Simon]

What OS are you using?

Could you try this:

• Press CTRL+R and see if the white screen goes away.
• Install/update the SEGGER J-Link Software

Best regards,

Simon

[Jean-marie]

Hello Simon, thanks for your fast reply

My OS is Windows 10

CTRL+R do nothing, screen still be white.

Updating SEGGER J-LINK Software don't resolve the problem after rebooting the PC screen still be white.

Updating the nRF Connect software to the new version 3.6.0, restarting the PC and screen still be white !

Hope you have other solution ?

Best regards, Jiemde

[Jean-marie]

Hello Simon, 

I also see that "Getting Started Assistant" display something "DEPRECATE" !

Any explanation ?

[Jean-marie]

Hello Simon, how are you ?

During the weekend I have de-install all and reinstall all, but the result is the same "White screen" ?

I have about 300 units of nRF52832 to flash but I cannot !! 

Is it possible to have support for resolving that ?

Best regards, Jiemde

[Simon]

The reason you see "DEPRECATED" in the "Getting Started Assistant" app, is because it is deprecated for Windows. The inteded way of installing the nRF Connect SDK is through the Toolchain Manager (recommended) or Manually

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Earlier you sait " the nRF connect application is not running and show a white screen for all applications  except for Toolchain Manager*

Which means the "Getting Started Assistant" app showed a white screen.

But now you said you see "DEPRECATED", which means that your issue regarding the white screens has been resolved? Am I right in my assumption?

Best regards,

Simon