FOTA_V2 update problem

[rqLST]

Hello,

I am trying to perform a FOTA update from nrfCloud to a Thiny:91 device, but I notice that a mansage appears forcing me to update to FOTA_V2. The problem is that I do not have access to the devices because they are installed far from my location performing tests and I need to be able to perform FOTA_V1 updates until I can physically access them and update FOTA_V2.

Is there any option to continue using FOTA_V1 from nrfCloud?

I think it is a very uncomfortable situation for many users like me, especially if every time the FOTA version is updated, the same thing will happen.

I understand that the ideal is to configure the use of your own FOTA system, but I am currently evaluating the features of NORDIC devices and I did not want to focus on that development.

I appreciate any help.

Thank you.

Raquel.

[Simon]

A huge part of the support team are currently on Christmas vacaction, and you may experience delayed answers. Most of the staff will be back by january 4th and you can expect an answer after then. My apologies for this.

Best regards,

Simon

[Øyvind]

Hello Raquel, 

We aware of the issue with nRF Cloud and FOTA_V2. I have an ongoing internal ticket regarding this issue. Will get back to you within next week with an answer.

Kind regards,
Øyvind

[rqLST]

Hello!

Thank you very much for your answer. I'll be waiting for news.

Raquel.

[rqLST]

Hi Øyvind,

Do you have answers on this topic?

Thank you.

[Øyvind]

Hello Raquel, 

It's a feature update that our Cloud team has introduced. This is mostly "under the hood", but some FW updates are needed. The PR introduced is merged with the master branch, unfortunately I do not have the PR number yet. 

The cloud team also answers:
"We regret that La Siesta Technologies have been adversely impacted, but nRF Cloud is still in a "pre-commercial" phase and evolving rapidly. We don't offer an SLA or any guarantees. Although this will eventually change, it's a free "dev platform" that comes with certain risks if trying to use it for any critical business operations."


Unfortunately, I do not have any other answers at this moment. I strongly recommend contacting your RSM for more information.

Kind regards,
Øyvind