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  • Case ID: 262434
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nRF Connect Programmer does not recognize hardware

Jim R

Have used nRF Connect V3.30 for the past year to program nRF52DK with USB and nRF52832 BLE modules with Segger J-Link Base programmer without issue.  Updated programmer app yesterday and now the programmer does not recognize the nRF52DK or the Segger programmer.  The devices show up in the Select Menu but give an "Unrecognized device.." message when selected.  Have uninstalled nRF Connect and all Segger programs and drivers and re-installed the latest versions several times but get the same results.  Tried installing old V3.30 nRF Connect but get message that Programmer app is only compatible with nRF Connect V3.60.  It appears that installing the old nRF connect still installs the latest individual apps.  How do I either get V3.61 to work or get the old Programer app?

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  • 0

    Hello Jim and Henry

    Could you please provide some more information on the hardware you're using, as we would like to get a better scope of what devices this is affecting. Please provide the hardware information on the DKs you are seeing this issue in, I.E. PCA10100, 1.0.0, 2019.40.

    Please also provide the information seen when connecting in the nRFConnect log as well., I.E. NRF52832_xxAA_REV2.

    Best regards,

    Simon

  • 0 in reply to Simonr

    Here is my hardware and the log.

    Fullscreen 2021-01-11T15_38_57.880Z-log.txt Download 
    2021-01-11T15:38:58.697Z INFO Application data folder: C:\Users\jrohde\AppData\Roaming\nrfconnect\pc-nrfconnect-programmer
2021-01-11T15:38:58.815Z INFO Using nrfjprog library 10.12.1, pc-nrfjprog-js 1.7.6
2021-01-11T15:38:58.821Z DEBUG App pc-nrfconnect-programmer v1.4.8 official
2021-01-11T15:38:58.821Z DEBUG App path: C:\Users\jrohde\.nrfconnect-apps\node_modules\pc-nrfconnect-programmer
2021-01-11T15:38:58.822Z DEBUG nRFConnect 3.6.1 is supported by the app (^3.6.0)
2021-01-11T15:38:58.822Z DEBUG nRFConnect path: C:\Users\jrohde\AppData\Local\Programs\nrfconnect\resources\app.asar
2021-01-11T15:38:58.822Z DEBUG HomeDir: C:\Users\jrohde
2021-01-11T15:38:58.822Z DEBUG TmpDir: C:\Users\jrohde\AppData\Local\Temp
2021-01-11T15:38:59.702Z VERBOSE Could not fetch serial number for serial port at COM13
2021-01-11T15:39:15.543Z ERROR Unsupported device. The detected device could not be recognized as neither JLink device nor Nordic USB device.
2021-01-11T15:40:03.720Z INFO Target device closed.

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  • 0 in reply to Simonr

    Here is my hardware and the log.

    Fullscreen 2021-01-11T15_38_57.880Z-log.txt Download 
    2021-01-11T15:38:58.697Z INFO Application data folder: C:\Users\jrohde\AppData\Roaming\nrfconnect\pc-nrfconnect-programmer
2021-01-11T15:38:58.815Z INFO Using nrfjprog library 10.12.1, pc-nrfjprog-js 1.7.6
2021-01-11T15:38:58.821Z DEBUG App pc-nrfconnect-programmer v1.4.8 official
2021-01-11T15:38:58.821Z DEBUG App path: C:\Users\jrohde\.nrfconnect-apps\node_modules\pc-nrfconnect-programmer
2021-01-11T15:38:58.822Z DEBUG nRFConnect 3.6.1 is supported by the app (^3.6.0)
2021-01-11T15:38:58.822Z DEBUG nRFConnect path: C:\Users\jrohde\AppData\Local\Programs\nrfconnect\resources\app.asar
2021-01-11T15:38:58.822Z DEBUG HomeDir: C:\Users\jrohde
2021-01-11T15:38:58.822Z DEBUG TmpDir: C:\Users\jrohde\AppData\Local\Temp
2021-01-11T15:38:59.702Z VERBOSE Could not fetch serial number for serial port at COM13
2021-01-11T15:39:15.543Z ERROR Unsupported device. The detected device could not be recognized as neither JLink device nor Nordic USB device.
2021-01-11T15:40:03.720Z INFO Target device closed.

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