nRF Connect Desktop apps are not working

[spline_pete]

Using: Windows Pro 10.0.19041 Build 19041

I'm trying to run Trace Collector for an issue with the nRF9160 and FOTA.  I go to run the Trace Collector and it starts, but says No Devices Available.  I turned off Auto device/port filter and  the whole window went blank.  I restarted it and see some features briefly within it, but then the whole window goes blank and nothing responds.  I uninstalled Trace Collector, reinstalled it – no change.  I uninstalled all of nRF Connect – no change.  I can run Programmer and it sees a device, but LTE Link Monitor doesn’t.  Any ideas?  Are there any registry settings I need to clear?

      

[Øyvind]

Hello, 

Do you have a nRF9160 DK or Thingy:91 available to test if they work as intended? From some of your other support cases I see that you are using a custom board, have you configured the UART correctly?

The devices that show in the Programmer app, what are they? When using a nRF9160 configured with UART, the COM port should show in the LTE Link Monitor. Have you tried with another serial monitor, e.g. Putty?

Kind regards,
Øyvind

[spline_pete]

Yes, the DK is recognized when connected.  On my custom board, there is communication when using Putty.  I can still program and debug in SES. 

In the Programmer app, it shows two device, an FTDI USB-to serial device for the console and the J-Link.

[Øyvind]

Sounds like an issue with your configuration. Have a look at Support for Trace Collection in this blog post about nRF9160 - Developing for production.

Kind regards,
Øyvind