"Unspported Device" error while connecting nRF5340 to nRF Connect v3.6.1 - Programmer

[tim3in]

I am unable to connect the device to nRF Connect programmer. Following is the error. how to resolve it? what actually is the problem?

[Albrecht Markus Schellenberger]

Hello Timothy,

Thanks for the pictures! The 3 COM-ports are supposed to be registered as “JLink CDC UART Port”.

Are you sure that you are using an USB data cable and not one for powering only?

Regards,

Markus

[tim3in]

Hi Markus,

Thanks, but yes I am using USB data cable. I have used the same cable with other Dev. Kit such as QuickFeather board also. I am not sure what is missing can you please let me know the steps for installing the required software so that I can re-check. Please mentioned the right version of each s/w also possibly with download links. That would be helpful and if there is video instruction! Is there any specific cable required?

Thanks

[Albrecht Markus Schellenberger]

If you have used the cable with other DKs before, then it should be fine.

As a reference, you can have a look at the Get started section of the nRF5340 DK, which will guide you to the Getting started with nRF Connect SDK guideline.

Do you have the Toolchain Manager and a nRF Connect SDK installed? You could open a bash as shown in the picture below

and use the following command:

nrfjprog --version

Do you get a result similar to that?

$ nrfjprog --version
nrfjprog version: 10.12.1
JLinkARM.dll version: 6.88a

By the way: are you operating on Windows 10?

Regards,

Markus

[tim3in]

I can see the same info for nrfjprog. I again reinstalled JLink SEGGER and now I can see 'JLink CDC UART Port' but with yellow flag. I am using windows 7 in this case.

[Albrecht Markus Schellenberger]

Thanks for the feedback, Timothy!

Unfortunately, we do not have support for Windows 7. Please upgrade to Windows 10.

Regards,

Markus