Basics / Getting started - can't mount the USB mass storage disk

[JohnW76]

First day using the new dev kit nRF52833-DK. Connected it up following the instructions on nordicsemi.com/start52833dk - computer won't mount the JLINK removable disk so I can't drag the demo HEX file there as per the instructions - any ideas please?

thanks!

[Øyvind]

Hello, 

Please, do not register multiple tickets for the same issue as this will not speed up the answering time.

What USB port are you connecting to on your nRF52833DK? 

 

Connected it up following the instructions on nordicsemi.com/start52833dk - computer won't mount the JLINK removable disk so I can't drag the demo HEX file there as per the instructions

 Can you please show me where this step is? I was not able to find it under nordicsemi.com/start52833dk

Thanks.

Kind regards,
Øyvind

[JohnW76]

I can only see one USB port on the nRF52833DK - the one that you are shown to connect to in the instructions on nordicsemi.com/start52833dk - it's step 2 / 3 - see screen shot:

This is directly connected to the only USB A port on my laptop. It is connected directly, not via a USB hub or any other device. The cable is known tested good. thanks.

[Øyvind]

Thanks for providing that information. 

 

JohnW76 said:

I can only see one USB port on the nRF52833DK - the one that you are shown to connect to in the instructions on nordicsemi.com/start52833dk - it's step 2 / 3 - see screen shot:

 There are actually two USB ports but the one shown in the image is the correct one. 

 

computer won't mount the JLINK removable disk so I can't drag the demo HEX file there as per the instructions

 The instructions you point to, do not mention this. However, I'm assuming you are pointing to the Getting started with nRF5 SDK tutorial? That said, it is strange that your computer does not register the device correctly. Can you please try to download and install the nRF Connect for Desktop PC application? In this you can install the Programmer app and test to see if your board is registered correctly. 

Let me know how that works for you.

Kind regards,
Øyvind