Zephyr Base not set and "Open IDE" not present in Toolchain Manager

[Frikkie Badenhorst]

Hi there,

We are trying to download and install the nRF Connect SDK v1.5.1, which seems to be the latest version on Toolchain Manager.

However, after installation, the "Open IDE" button is not present. I thus manually open SEGGER embedded studio from within the SDK install directory. However, I then get the following "Zephyr base not set" issue:

Looks as if the installation was not successful at all, below is the installation log:

11:48:05.932

Finished downloading version v1.5.1 of the toolchain after approximately 6 minute(s)

11:48:05.933

Unpacking toolchain v1.5.1

11:49:07.500

Finished unpacking version v1.5.1; win32; ia32 of the toolchain after approximately 1 minute(s)

11:49:07.500

Update config file

11:49:07.508

Cloning nRF Connect SDK v1.5.1

11:49:07.526

Initializing environment for v1.5.1

11:49:09.458

Finished cloning version v1.5.1 of the nRF Connect SDK after approximately 0 minute(s)

I do not have a VPN enabled, I always disabled the antivirus as well as the network firewall, and no success. Please advise as soon as possible as we are on a tight timeline to decide on hardware.

Thanks,

Kind regards,

Frikkie Badenhorst

[Einar Thorsrud]

Hi Frikkie, 

However, after installation, the "Open IDE" button is not present.

I think we should focus her first, as any issues you see later may be related to the complete distribution not being properly installed.

Which OS / Windows version do you use?

Do you get the same behavior if you uninstall nRF Connect, delete %AppData%\nrfconnect\ and try again?

[Frikkie Badenhorst]

Hi Einar,

I am using the latest update of Windows 10. 

I will try uninstalling nRF connect and the AppData directory, and reinstall with the VPN deactivated, Antivirus deactived and firewall deactivated.

Will keep you updated

[Frikkie Badenhorst]

Hi Einar,

I have uninstalled nRF connect for Desktop, deleted the C:/..myUser/AppData/Roaming/nrfconnect directory, and reinstalled nRF connect for Desktop with my antivirus disabled.

All the app that where previously installed (Power Profiler, Programmer, LTE Link Monitor etc.) were however still installed and did not need reinstallation.

Then, with my antivirus deactivated still, as well as firewall, I reainstalled nRF connect SDK.

"Open IDE" is still not present.

Please advise what to do as soon as possible.

Thanks

[Einar Thorsrud]

Hi,

The only reason we have seen for this is if you are behind a firewall. Are you on a company network that has a strict firewall? If so, trying outside the company firewall sould do the trick.

If this fails, then an alternative is to install the nRF Connect SDK manually. That is a bit of work, though.

[Frikkie Badenhorst]

Hi,

Currently I am on my own private home network. I am also disabling the private network firewall (from within Windows Security settings) and I do not have the VPN active. I also disable Windows Defender completely.

The manual installation did seem to be quite a lot of work, hence the reason I would like to get it working without having to go down that route.

[Einar Thorsrud]

I see. There is an old report of a similar issue, but that has not been resolved. I have asked the nRF Connect for Desktop team for input.

In the mean-time, can you confirm which nRF Connect for Desktop and Toolchain manager versions you use?

Also, if the rest of the toolchain is in place, it is possible to experiment using west to build as explained here.

[Frikkie Badenhorst]

nRF Connect for Desktop v3.7.0

Toolchain Manager v0.9.2

Will try to make some time to experiment using west - we are on a tight schedule to decide on hardware to use for our product however, so we need to perform testing on our nRF9160 devkit as soon as possible. It is a bit difficult to set up our own test environment without the SDK and SES installed

[Frikkie Badenhorst]

Have managed to do the installation successfully on a different company PC while the firewall and antivirus was deactivated, BUT with VPN active.

So I am really unsure what could be causing this - might be a detailed setting on my PC that I am missing somewhere.

[Einar Thorsrud]

I see. I am glad to hear you found a solution. Thanks for letting me know. I have anyway informed the team about this so that they can investigate.