Gateway android application reconnecting unsuccessful

[GhalibJanjua]

Hi, 

I'm using nrf gateway application in android and it is not able to connect to nrf cloud. I have reinstalled it but still the it say 'Gateway connecting...'. Please let me know how to resolve this issue.

Many thanks and kind regards

Ghalib 

[ovrebekk]

Hi Ghalib

Have you double checked that the phone has an internet connection?

Are you able to sign in to your cloud account on nrfcloud.com?

Best regards
Torbjørn