nRF Connect for Desktop can't find device nRF52840-Dongle and PPK2.

[Dmitry Orlov]

On Windows 7 64 after update to 3.8 (and 3.9)  nRF Connect for Desktop the Bluetooth Low Energy and Power Profiler can't find device nRF52840-Dongle and PPK2.

What to do? On the other computer with Win10 it works

[SwRa]

Hi Dimitri,

Could you try downgrading JLink to a version older than 7.2.0a? I would also like to mention that we do not officially support Windows 7. The supported operating systems are Windows 10, Mac OS and Ubuntu Linux (latest LTS Version). You can find further details in the documentation for nRF Connect for Desktop.

Regards,

Swathy