Error when fetching device versions: readFwInfo error

[pisquo]

Hi I've just started developing with the nrf52840 and Ive been following the official documentation on how to use the programmer shipped with nRF Connect.

Unfortunately when I select the device in the respective menu I get the following error and I'm not able to do anythin on the soc.

Error when fetching device versions: readFwInfo error

I'm currently using Linux with nrf connect 3.80 and jlink 6.88a (I've tried with nRF Connect 3.9 but I had the exact same issue).

Has anyone managed to solve this problem?

[Simonr]

Thank you for your reports. We are continuously working on fixing this, but have not yet gotten to the bottom of it, as we're struggling to reproduce it on our end.

Best regards,

Simon

[adam.schneider]

Same error here (Windows 10).  Here is what gets logged every time i try to open the dongle in Programmer (v3.0.3):

DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Open device","label":"nordicUsb"}
INFO Using @nordicsemiconductor/nrf-device-lib-js to communicate with target via USB SDFU protocol
DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Open jlink device family","label":"nRF52"}
DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Open jlink device version","label":"nRF52840"}
DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Open jlink device board version","label":"PCA10059"}
ERROR Error when fetching device versions: readFwInfo error (Origin: "Error when starting nrfdl_fw_read_info")