Error when fetching device versions: readFwInfo error

[pisquo]

Hi I've just started developing with the nrf52840 and Ive been following the official documentation on how to use the programmer shipped with nRF Connect.

Unfortunately when I select the device in the respective menu I get the following error and I'm not able to do anythin on the soc.

Error when fetching device versions: readFwInfo error

I'm currently using Linux with nrf connect 3.80 and jlink 6.88a (I've tried with nRF Connect 3.9 but I had the exact same issue).

Has anyone managed to solve this problem?

[adam.schneider]

Same error here (Windows 10).  Here is what gets logged every time i try to open the dongle in Programmer (v3.0.3):

DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Open device","label":"nordicUsb"}
INFO Using @nordicsemiconductor/nrf-device-lib-js to communicate with target via USB SDFU protocol
DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Open jlink device family","label":"nRF52"}
DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Open jlink device version","label":"nRF52840"}
DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Open jlink device board version","label":"PCA10059"}
ERROR Error when fetching device versions: readFwInfo error (Origin: "Error when starting nrfdl_fw_read_info")

[xennex]

I'm getting the same error with Programmer v3.0.3 and the nRF52840 dongle:

Error when fetching device versions: readFwInfo error (Origin: "Error when starting nrfdl_fw_read_info")

What I did was program the firmware for the wireshark sniffer sniffer_nrf52840dongle_nrf52840_4.1.0.hex.  After doing that, I could not longer program firmware.

[KELD_ELECTRONICS]

I have the same error. I just installed  nRF Connec For Desktop V3.11.1 and Programmer V3.0.3 and after programmer the sniffer_nrf52840dongle_nrf52840_4.1.0.hex file I can´t programmer any more

11:46:27.877

Using @nordicsemiconductor/nrf-device-lib-js to communicate with target via USB SDFU protocol

11:46:27.907

Error when fetching device versions: readFwInfo error (Origin: "Error when starting nrfdl_fw_read_info")

The device is a nRF52840 dongle (nrF6829 2.1.0 2021.51)  bought at Mouser Electronics

What can I do to recovre the dongle?

[Simonr]

Is the Dongle in Bootloader mode or acting as a sniffer now? Try pressing the small button on the side of the Dongle and it should start pulsing red (putting it back into bootloader mode). If not you have to recover it as described in the Dongle Programming tutorial.

Best regards,

Simon

[KELD_ELECTRONICS]

He was able to put the Dongle in bootloader mode but after load again the sniffer hex file I get the same error. Is that normal?

Thanks.

 

14:28:31.506

Parsing HEX file: C:\Pruebas\nrf_sniffer_for_bluetooth_le_4.1.0\hex\sniffer_nrf52840dongle_nrf52840_4.1.0.hex

14:28:31.506

File was last modified at 26/10/2021 12:44:34

14:28:31.550

Update files regions according to Application core

14:28:31.550

Parse memory regions for file

14:28:36.245

Target device closed

14:28:46.867

Using @nordicsemiconductor/nrf-device-lib-js to communicate with target via USB SDFU protocol

14:28:47.360

Update files regions according to Application core

14:28:47.360

Parse memory regions for file

14:28:54.553

Does not need to be reloaded: C:\Pruebas\nrf_sniffer_for_bluetooth_le_4.1.0\hex\sniffer_nrf52840dongle_nrf52840_4.1.0.hex

14:28:54.554

Hash is generated by SHA256

14:28:54.556

Performing DFU. This may take a few seconds

14:28:54.578

Opening serial port for SDFU programming: 0%

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Opening serial port for SDFU programming: 100%

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Uploading image through SDFU: 0%

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Uploading image through SDFU: 1%

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All dfu images have been written to the target device

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Target device closed

14:29:02.345

Failed to write: Error: Timeout while waiting for device D6428F211933 to be attached and enumerated

14:29:13.028

Using @nordicsemiconductor/nrf-device-lib-js to communicate with target via USB SDFU protocol

14:29:13.062

Error when fetching device versions: readFwInfo error (Origin: "Error when starting nrfdl_fw_read_info")