iBasis sim activation

[njeester]

Can an iBasis sim card be activated without being in a device (nRF9160dk or Thingy:91). 

I have two sim cards and neither will activate.

Most of the time after entering the SIM ICCID & PUK  and hitting "Activate SIM"  the form just responds  "Still Working", continually.  And sometimes I get a form page (for Name&Address) but on hitting "save" just come back "Error: User not updated".

I've tried multiple times.

Please advise.

Thanks 

[Øyvind]

Hello, 

I've finally got some feedback from our team. It looks like an issue with our front end, but still needs to be verified. They were able to reproduce the issue. The SIM was activated. The registration form gets sent successfully, however, the front end did not get correct event.

@sai-lee and njeester, please verify if SIMs are added to the list of SIM Cards. 

[njeester]

Hi, the sims are listed as not active. Still form error.

[Øyvind]

Hello again, 

I've talked to our Regional Sales Manager for Ireland and the UK, and she informs me that iBasis SIM have limited coverage in the UK (LTE-m). Please contact you local network provider O2 or Arkessa for LTE-m activated SIMs. This way you will not need to worry about registering the SIM in nRF Cloud. For further assistance, please contact the RSM.

Sorry for the inconvenience! 

Kind regards,
Øyvind

[Tompak]

Hi,

I have the same issues when trying to connect my  iBasis SIM card. I live in Sweden/Stockholm.

Did you get any solution or work around to this?

Best regards,
Tom Karlsson

[aob24]

Hi,

I have also had the same problem for the last two weeks now. I live in Sydney/Australia where there is good coverage for LTE-M.

There definitely is an issue with the nrfcloud frontend -> "User not updated" constantly on entering ICCID and Puk.

I received the sim with the nRF9160DK and like many from what I have read I am a bit shocked at how poor this service is - considering it is the currently supported "Getting started with nRF9160DK" sample?

Please can you advise a workaround or escalate to iBasis Tech Support to activate the sim.

Regards,

Aidan

[Øyvind]

Hello Tompak, our nRF Cloud team are working hard to find the solution. The current solution is to generate a private ticket and send us the ICCID(s) and PUK(s) of your SIM(s), and we will activate the SIM(s) manually. This will not add the SIM(s) to your account, but allow the SIM(s) to be used.

We apologies for the inconvenience. 

[Øyvind]

aob24, 

aob24 said:

I received the sim with the nRF9160DK and like many from what I have read I am a bit shocked at how poor this service is

Can you please elaborate on the what service is poor? This is not how it should be, and we are working hard to support customers in any way.

aob24 said:

Please can you advise a workaround or escalate to iBasis Tech Support to activate the sim.

As mentioned, our nRF Cloud team are working hard to find the solution. The current solution is to generate a private ticket and send us the ICCID(s) and PUK(s) of your SIM(s), and we will activate the SIM(s) manually. This will not add the SIM(s) to your account, but allow the SIM(s) to be used.

We apologies for the inconvenience. 

[aob24]

Hi Øyvind,

Thank you for your response.

To elaborate - I am talking about the inability to evaluate the nrf9160DKs cellular functionality out of the box (as per Nordics currently recommended guides) due to the issues with nrfCloud that prevent sim activation - I hope this clarifies my point.

I have raised a private ticket (Case ID: 282929) as per your suggestion.

Regards,

Aidan