iBasis sim activation

[njeester]

Can an iBasis sim card be activated without being in a device (nRF9160dk or Thingy:91). 

I have two sim cards and neither will activate.

Most of the time after entering the SIM ICCID & PUK  and hitting "Activate SIM"  the form just responds  "Still Working", continually.  And sometimes I get a form page (for Name&Address) but on hitting "save" just come back "Error: User not updated".

I've tried multiple times.

Please advise.

Thanks 

[Øyvind]

Hello, 

I've finally got some feedback from our team. It looks like an issue with our front end, but still needs to be verified. They were able to reproduce the issue. The SIM was activated. The registration form gets sent successfully, however, the front end did not get correct event.

@sai-lee and njeester, please verify if SIMs are added to the list of SIM Cards. 

[njeester]

Hi, the sims are listed as not active. Still form error.

[aob24]

Hi,

I have also had the same problem for the last two weeks now. I live in Sydney/Australia where there is good coverage for LTE-M.

There definitely is an issue with the nrfcloud frontend -> "User not updated" constantly on entering ICCID and Puk.

I received the sim with the nRF9160DK and like many from what I have read I am a bit shocked at how poor this service is - considering it is the currently supported "Getting started with nRF9160DK" sample?

Please can you advise a workaround or escalate to iBasis Tech Support to activate the sim.

Regards,

Aidan

[Øyvind]

Hello Tompak, our nRF Cloud team are working hard to find the solution. The current solution is to generate a private ticket and send us the ICCID(s) and PUK(s) of your SIM(s), and we will activate the SIM(s) manually. This will not add the SIM(s) to your account, but allow the SIM(s) to be used.

We apologies for the inconvenience. 

[Øyvind]

aob24, 

aob24 said:

I received the sim with the nRF9160DK and like many from what I have read I am a bit shocked at how poor this service is

Can you please elaborate on the what service is poor? This is not how it should be, and we are working hard to support customers in any way.

aob24 said:

Please can you advise a workaround or escalate to iBasis Tech Support to activate the sim.

As mentioned, our nRF Cloud team are working hard to find the solution. The current solution is to generate a private ticket and send us the ICCID(s) and PUK(s) of your SIM(s), and we will activate the SIM(s) manually. This will not add the SIM(s) to your account, but allow the SIM(s) to be used.

We apologies for the inconvenience. 

[Øyvind]

njeester, the current solution is for you to convert this ticket to private, and send us the ICCID(s) and PUK(s) of your SIM(s), and we will activate the SIM(s) manually. This will not add the SIM(s) to your account, but allow the SIM(s) to be used.

Sorry for the inconvenience! 

[aob24]

Hi Øyvind,

Thank you for your response.

To elaborate - I am talking about the inability to evaluate the nrf9160DKs cellular functionality out of the box (as per Nordics currently recommended guides) due to the issues with nrfCloud that prevent sim activation - I hope this clarifies my point.

I have raised a private ticket (Case ID: 282929) as per your suggestion.

Regards,

Aidan

[Øyvind]

Aiden, thank you, and I concur that this is not a good unboxing experience. I will forward this feedback to the responsible people.