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Programmer v2.3.1

DPJONES

Hi 

This is the first time I have tried to use the nrf52840 dongle and  the programmer v2.3.1, it can see the dongle( com10), but as soon as I select Device tis is the response I get from the log?

11:53:01.172
Using @nordicsemiconductor/nrf-device-lib-js to communicate with target via USB SDFU protocol
11:53:02.277
Error when fetching device versions: readFwInfo error

Can Anyone help please

Regards

David

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    Hi David

    I just tested this on my end and did not have any issues. Are you sure you've set the Dongle into the default bootloader mode that is needed to program the device with new software? In the SELECT DEVICE tab you should see a device named "Open DFU Bootloader" and the Dongle should be pulsing red. In order to get it into this state, press the side mounted button while it is plugged into the computer. You can check out our Dongle Programming tutorial for more details on using the Dongle.

    Best regards,

    Simon

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  • 0

    Hi David

    I just tested this on my end and did not have any issues. Are you sure you've set the Dongle into the default bootloader mode that is needed to program the device with new software? In the SELECT DEVICE tab you should see a device named "Open DFU Bootloader" and the Dongle should be pulsing red. In order to get it into this state, press the side mounted button while it is plugged into the computer. You can check out our Dongle Programming tutorial for more details on using the Dongle.

    Best regards,

    Simon

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