Programmer v2.3.1

[DPJONES]

Hi 

This is the first time I have tried to use the nrf52840 dongle and  the programmer v2.3.1, it can see the dongle( com10), but as soon as I select Device tis is the response I get from the log?

11:53:01.172

Using @nordicsemiconductor/nrf-device-lib-js to communicate with target via USB SDFU protocol

11:53:02.277

Error when fetching device versions: readFwInfo error

Can Anyone help please

Regards

David

[DPJONES]

Hi Simon

Thank you for getting back so promptly, unfortunately I have done all the things you have mentioned several times, also we have brought 3 of the  

[DPJONES]

Hi Simon

Thank you for getting back so promptly, unfortunately I have done all the things you have mentioned several times, also we have brought 3 of the  dongles and they all have the same problem please see attached screen shots

Its seeing the device?

Regards

David

[DPJONES]

Hi Simon

Thanks for getting back Went through every thing you said including completely deleting nFr Connect and reinstalling the problem still remains the same, I don't know if this has anything to do with it but I have been using the nRF52840DK (not at the same time as the dongle) when the board is running it slows my computer by a factor of 10.

Kind Regards

David