PPK2 not present in 'Select Device' List

[Glyn_]

Hi,

I have been using the PPK2 with older software (nRF connect for desktop 3.7.?) on Windows 7 64bit.

Initially all was working correctly then on the next day, the Power Profiler 'scope view' of current did not appear (all other functions appeared to work).

In this level of software the PPK2 could be selected from the 'SELECT DEVICE' window.

I was prompted to download version 3.10.0 - which I did and now I there is no PPK2 device shown in the 'SELECT DEVICE' window.

I have seen other posts where connecting TP34 to ground on power up has worked  - I have tried this and although the system re installed the USB driver for the PPK2 , this has not solved the problem.

Regards

Glyn

The data logger shows this on start up:-

13:58:23.292

Using @nordicsemiconductor/nrf-device-lib-js version: 0.4.3

13:58:23.294

Using nrf-device-lib version: 0.10.3

13:58:23.294

Using nrfjprog dll version: 10.15.1

13:58:23.295

Using JLink version: JLink_V7.58b

13:58:24.638

Application data folder: C:\Users\User\AppData\Roaming\nrfconnect\pc-nrfconnect-ppk

USB Port.pdf

[SwRa]

Hi Glyn,

Do you have any VMs running or do you have VirtualBox installed on your computer? This has shown similar issues in the past, and even having VirtualBox installed without running a VM has caused the PPK not to be detected.

Regards,

Swathy

[Glyn_]

Hi Swathy,

I am not aware of any VM's running on any of the 3 PC's that I have tried and don't have VirtualBox installed on any.

I did uninstall Microsoft Teams on one PC, just in case - but this not make any difference.

Regards

Glyn