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Update and Install Stuck at about 33%

mexco

I am working on nRF Connect SDK 3,9.3 version. One day a dailog to update appeared. I clicked to update while SES was also opened and I was working on a project. Suddenly, wifi disconnnected. The install/ update did not resume. I uninstall the 3.9.3 version, download the setup for 3.10.0 version. But, the install stcuk at 33%. I removed install/ uninstall traces manually from Temporary, Program Files, Registery etc, but even then install hangs.

Gulzar Singh

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  • +1

    Hi

    Can you check if the uninstaller indeed is located at "C:\Users\xxxx\AppData\Local\Programs\nrfconnect\Uninstall nRF Connect for Desktop.exe"? We are not sure what could have happened, since the install.log only has so much information. But we see that there is a reference to the uninstaller in the registry that might have been used, only to fail if the uninstaller isn't there. If the uninstaller is there, could you try to run it manually and see if there are any error messages?

    Best regards,

    Simon

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  • +1

    Hi

    Can you check if the uninstaller indeed is located at "C:\Users\xxxx\AppData\Local\Programs\nrfconnect\Uninstall nRF Connect for Desktop.exe"? We are not sure what could have happened, since the install.log only has so much information. But we see that there is a reference to the uninstaller in the registry that might have been used, only to fail if the uninstaller isn't there. If the uninstaller is there, could you try to run it manually and see if there are any error messages?

    Best regards,

    Simon

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