nrfjprog error question

[Hannibalhz]

Dear Nordic Engineers

I  install nrf command line  10.1.6.0 in my office PC.There was a problem after the installation complate.

I input "nrfjprog" in powerShell ,it's normal here.when I input "nrfjprog -v",it's display 

"ERROR: An internal error has occurred, please try again.
NOTE: For additional output, try running again with logging enabled (--log).
NOTE: Any generated log error messages will be displayed."

I‘ve try to uninstall and reinstall many times, but this problem is not beem solved.

My office PC’s massage in following:

I've try to install nrf command line 64bit and 32bit version,but it's not solved problem.

Please give me some good advice.

Best regards.

[Amanda Hsieh]

Hi, 

Although it got errors while generating the log, it should still have generated a log file. Please provide the log file found at ./log.log

Regards,
Amanda

[Hannibalhz]

Dear Amanda

This is the log

 

Fullscreen 8512.log.log Download

[2022-Jun-10 14:14:31] [ info] --------------------------------------------------------------------------------
[2022-Jun-10 14:14:31] [ info] C:\Program Files\Nordic Semiconductor\nrf-command-line-tools\bin\nrfjprog.exe -v --log 
[2022-Jun-10 14:14:31] [ info] nrfjprog version 10.16.0 external
[2022-Jun-10 14:14:31] [ info] --------------------------------------------------------------------------------
[2022-Jun-10 14:14:31] [ info] Load library at C:\Program Files\Nordic Semiconductor\nrf-command-line-tools\bin\nrfjprog.dll.
[2022-Jun-10 14:14:31] [ info] Library loaded, loading member functions.
[2022-Jun-10 14:14:31] [ info] Member functions succesfully loaded.
[2022-Jun-10 14:14:31] [debug] [ Client] - open
[2022-Jun-10 14:14:31] [debug] [ Client] - start
[2022-Jun-10 14:14:31] [error] [ Client] - stderr: exception: boost::interprocess_exception::library_error

[2022-Jun-10 14:14:31] [debug] [ Client] - Worker process exited with code: -254
[2022-Jun-10 14:14:31] [debug] [ Client] - Worker process exited with code: -254
[2022-Jun-10 14:14:31] [error] [ Client] - Worker process dies while processing command open
[2022-Jun-10 14:14:31] [trace] [ Client] - Command open executed for 79 milliseconds with result -254
[2022-Jun-10 14:14:31] [debug] [ Client] - terminate
[2022-Jun-10 14:14:31] [debug] [ Client] - terminate

Best regards

[Amanda Hsieh]

Hi,

Looks like it's typically caused by the startup event in the event viewer being removed. This can happen if the system has been running for a long time or if the system log has been manually cleared.

We'll look at fixing this for 10.18.0 (10.17.0 is already planned), in the meantime. Could you try to restart the computer? This should ensure the event is present for the boost to look up.

Regards,
Amanda