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Nordic Case Info
  • Case ID: 295622
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nRF Connect Bluetooth Low Energy App not starting/working

clockis

Greetings,

Today I updated the BLE app of the nRF Connect application (Win 11) to its latest version.

I clicked it to open after it completed the update.

It prompted me to download and install it when I opened it from the nRF Connect app 

After it was installed ( Clicked 'Download and Install' ) I tried starting it but I get a white window that does nothing

I tried uninstalling and re-installing the nRF Connect app and BLE app completely and also restarting my PC but it has the same behavior.

Any feedback on this would be greatly appreciated as this is extremely important!

I'm looking forward to hearing from you!

Best regards,

Stavros Filippas

  • +1 in reply to Priyanka

    Hi Priyanka,

    After a few attempts to re-install the entirety of nRF Connect application, I got the BLE App (v4.0.0) working!! 

    I'm sharing this info for anyone experiencing similar problems.

    1. Perform a complete uninstall of nRF Connect application & BLE Standalone App (I suggest through the Windows Control Panel)
    2. Clear all nrf/Nordic related folders/files/content from both C:\Users\<Username>\AppData\Local & C:\Users\<Username>\AppData\Roaming
    3. Re-install the most recent version of the nRF Connect application (v3.12.0)
    4. Go through the installation of BLE App by selecting "Update Program" when prompted

    Thank you for your support and I hope this helps someone with similar issues!

    -Stavros 

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