PSM active time not Correct

Good Day

I have enabled power saving on my nrf9160dk and am using NBIOT.  In doing so I found that there was a 60 sec offset to what I selected and what I wanted the active time to be.  IN doing some research I came across this question : 

The device is probably stuck in RRC idle for 60s before entering power saving mode.  This answer was never really solved and wanted to know if anybody found a way around this or if I will have to contact my provider?  If so, what would i need them to changed?

Kind regards,