The installation of the nRF Connect for Desktop v4.1.0 is broken due to the network issue.

[purJus]

My company uses the self-signed certificates and uses a proxy with authentication.

It seems that these items trig an network issue during the installation process of the nRF Connect for Desktop v4.1.0

And when I upgrade the nRF Connect for Desktop software from 4.0.1 to 4.1.0 the installation process completes successfully but the Power profiler app doesn't recognize my PPK2 board...

In advance, thank you for your support.

Julien

[Priyanka]

Hi,

Does the Power Profiler not recognize just that board, or have you tried testing with other boards too?

Best Regards,

Priyanka

[purJus]

Same issue with two different PPK2 boards.
May be due to the new network strategy of the nRF Connect for Desktop. Is it mandatory to have a network connection to use an app?

[Priyanka]

Could you try installing the v4.1.1? This issue should have been fixed in the latest version.

[purJus]

The installation of the nRF Connect for Desktop v4.1.1 from scratch completes successfully.
Thank for your job.
But my PPK2 board isn't available through the Power Profiler app...

[Priyanka]

Sorry to hear that. Is the PPK2 recognized by the PC? Does it show up in the device manager?

-Priyanka

[purJus]

Yes, my PC recognizes the PPK2 board.

The Power Profiler app v3.5.5 recognizes PPK2 board through the nRF Connect for Desktop v4.0.1 but not through the nRF Connect for Desktop v4.1.0 and v4.1.1.

This PC is under my company network which use the self-signed certificates and uses a proxy with authentication.

It's may be the root cause because with another PC (without any group policies) the PPK2 board is recognized within Power Profiler app v3.5.5 through the nRF Connect for Desktop v4.1.1

[Priyanka]

Hi,

I asked internally regarding this and will get back to you as soon as I get a response.

-Priyanka

[purJus]

Thank a lot!
For your information:
Everything worked on my collegue's PC with nRF Connect for Desktop v4.1.1 before that a PPK2 FW upgrade asked by nRF Connect dor Desktop v4.1.1.

[Priyanka]

Is your colleagues' PC also under your company network? Do you still face the issue?

[purJus]

Yes the PC of my colleague is under our company network. And yes the issue occurs again.

May be the log of the Power Profiler v3.5.5 can help to understand:

[Priyanka]

Hi,

Is it possible to attach the entire log?