How to update thingy52 Firmware?

[jimm58]

I have a android phone, and it says there's a FW update (1.1.0) for the thingy (it says I'm on 0.0.0). I confirm that I want it, but nothing happens. What can I try? I get some of the environmental data, (but no temp) as well as other sensors

[Joakim Jakobsen]

Hi jimm58!

Take a look at this page from the Thingy:52 User guide.

Updating firmware on a Thingy that is already connected

This scenario is a default use case. During the DFU update, you can pause and resume the DFU update from the point when it was stopped.

1. Connect to Thingy.
2. Navigate to the Firmware Update menu.
3. Tap the blue DFU icon in the bottom right corner of the screen to
start the DFU process.

The status of the DFU is highlighted on the tick marks at the bottom of the screen and the progress bar is updated with the average DFU speed.

If you still experience any problems, let me know!

---

Edit 19.09.17

Turned out that the Thingy that had problems updating the Firmware, was flashed with a custom ANT Firmware. This prevented the DFU service to successfully update the Thingy using the Thingy App or the nRF Connect mobile apps.

The solution was to to a wired firmware update, using either a Nordic nRF 52 DK or a programmer. Using a DK and nRFgo Studio the Thingy can be erased and flashed with the pre-compiled hex file with FW v1.1.0. The hex file can be downloaded under the downloads tab on the Thingy product page.

Best regards,
Joakim.

[jimm58]

I'm using the android app from Google play store (the newest), and when I tap the blue icon, nothing happens. The items listed under status stay grayed out. I'm using a tablet with Android 6.0.1. After a few minutes the thing app may crash.

[Joakim Jakobsen]

I see! I will see if I can find out why that is happening. Could you tell me what tablet you are using?

[jimm58]

Samsung Galaxy Tab 8. I've tried on a few other Android devices too (Samsung phones). I get info from the Thingy with the app, but I never see temperature, but do see pressure, c02, compass data, etc. Not sure if that's related to this or not

[Joakim Jakobsen]

Did you manage to perform the Firmware update on any of the other Android devices, or do you have the same problem?
The reason that you can't see the temperature might be becuase it is no turned on. Try to press the Action button in the Thingy app -> Environment and see if the temperature box is "checked". See description here.