nRF52 DK - Unsupported device. The detected device could not be recognized as neither JLink device nor Nordic USB device.

[BAW]

Hello,

I am new to Nordic devices. I just purchased a brand new nRF52 DK.

I am on a Windows 10 machine.

I installed nrfconnect-setup-4.1.2-x64.exe and am trying to use the programmer to Getting started with nRF52 Series — nRF Connect SDK 2.4.99 documentation (nordicsemi.com) install the nRF52 DK Peripheral UART demo.zip.

I see two associated COM ports on my computer:

It also opens up an MSD File Explorer window:

Within the programmer I see the following:

When I select J-Link I see Unsupported device. The detected device could not be recognized as neither JLink device nor Nordic USB device.

I looked at other related threads, A number of them were for custom boards or stating to try the latest version of nrfconnect-setup.

This is a brand-new board out of the box (not custom) and I believe I am using the newest version of nrfconnect-setup - 4.1.2.

Can anyone provide some help as to what I need to do to get this working properly?

Thanks,

Brent

[BAW]

Just a little more information. In the programmer I perform a Ctrl+R to restart the programmer.

The console in the programmer is showing the following:

         14:49:08.648

         Installed JLink version does not match the provided version (V7.80c)

14:49:08.889

Using nrf-device-lib-js version: 0.6.12

14:49:08.889

Using nrf-device-lib version: 0.15.3

14:49:08.889

Unable to detect version of nrfjprog DLL.

14:49:08.889

Unable to detect version of JLink.

14:49:09.048

Getting serialport options from persistent store 001050304051.pc-nrfconnect-programmer

Not sure if this is related to my issue?

Brent