Sidewalk device registration failed

[666]

When the situation shown in the above figure occurs, I want to test the functionality of Sidewalk. Is there any simplest way to test it? Currently, only nrf52840dk is available

[Menon]

Hello,

I wanted to let you know that I am still working on this case. I am currently checking with our internal team to identify the issue.

Apologies for the delay, and I’m sorry for any inconvenience this may have caused.

Kind regards,

Abhijith

[666]

Thank you, I will patiently wait for your reply

[Menon]

Hello,

Since the phone connects to the VPN and points to a US-based IP, I believe the setup should be fine.

666 said:

But I saw the symbol in the red circle in the picture on the Alexa app, I don't know if it's normal. (I have tested hotspots and can access Google Chrome, so there should be no problem accessing the internet)

I checked this and can see the same thing, so I think it is fine as well.

The screenshot you shared displays the message immediately after powering up. In the current setup, the first power-up will always show the state as "not synced." However, if the device was powered down while registered, it will appear as registered upon power-up. This message does not imply that an operation has failed; rather, it indicates the initial state of the device. Could you wait a few more minutes to see if the device registers via BLE? If it doesn’t, check the DUT sample and try running the commands sid init 1 and sid start from the CLI to initialize and start the BLE transport.

Kind Regards,

Abhijith

[666]

Menon said:

 Could you wait a few more minutes to see if the device registers via BLE? If it doesn’t, check the DUT sample and try running the commands sid init 1 and sid start from the CLI to initialize and start the BLE transport.

Still no.

Here are my .jason file steps

In the jason file for creating rules, the red framed part is removed because it will report an error during execution. The rest of the required jason files are the same as described in the document except for changing the account number.

Looking forward to your reply.

[Menon]

Hello,

Probably check the sidewalk configuration inside Echo.

For this Go to https://www.amazon.com/hz/mycd/digital-console/alldevices (you need to be logged in to the Amazon account where Echo is connected)

Switch to Preferences tab Check Country/Region Settings - MUST be United States

Check Amazon Sidewalk - MUST be Enabled

Sample is advertising over BLE, but Echo isn’t trying to connect. From the log screenshot, everything appears fine on the Nordic side. Even if there were an issue with provisioning, there should still be some BLE communication, which is missing here.

Kind Regards,

Abhijith