nRF5340 debug interface not showing

[chris.c]

Hi,

I have a brand new nrf5340dk and the debug interface is not showing up when connected:


I have other nrf5340s that work so I'm sure its the board specific.

Board label says:

PCA1095

2.0.2
2024.21
1050008437

please can I have some help

[Priyanka]

Hi Chris,

Is your board being detected by the PC?

What about when you try the Programmer app?

Also, since the board shows up in the connected devices section, were you able to flash some basic sample onto it? Do you get errors?

Regards,

Priyanka

[chris.c]

Hi Priyanka,

Yes the board is being by the PC:


Configurator tool shows:

If I try to flash something to it i get these errors:
 

If I try to recover the device I get:

Error recovering device. See the Output tab for more details.

[Priyanka]

chris.c said:

Error recovering device. See the Output tab for more details.

Could you attach what you see in the output tab?

Also, could you try to open the Programmer app and select your Device? If prompted to update firmware, please do this.

-Priyanka

[chris.c]

the output tab is empty 

I tried updating the firmware and the app crashed 

[Priyanka]

Hi Chris,

Is it possible to attach a screenshot of what you see in the Programmer app when you select your device?

Also, do you have any logs from the Programmer app?

-Priyanka

[chris.c]

programmer app log:

 

14:24:05.489	Initialising the bundled nrfutil device
14:24:07.241	Using the bundled core version for nrfutil device: 7.13.0
14:24:07.700	Using nrfutil-device version: 2.6.4
14:24:07.700	Using nrf-device-lib version: 0.17.35
14:24:07.701	Using nrfjprog DLL version: 10.24.2
14:24:07.701	Using JLink version: JLink_V8.10f
14:24:07.702	Your version of SEGGER J-Link (8.10f) is newer than the one this app was tested with (7.94i). The tested version is not required, and your J-Link version will most likely work fine. If you get issues related to J-Link with your devices, use the tested version.
14:24:32.950	Getting serial port options from the persistent store for 001050008437.pc-nrfconnect-programmer
14:24:33.394	Getting serial port options from the persistent store for 001050008437.pc-nrfconnect-programmer
14:24:34.136	Getting serial port options from the persistent store for 001050008437.pc-nrfconnect-programmer
14:24:49.672	Selecting device with the serial number 001050008437
14:24:50.936	Error: Failed with exit code 1. Failed to device info one or more devices: * 1050008437: [Probe] Emulator error: No emulator with connection info 'Usb(JLinkSerialNumber(1050008437))' was found, code: Generic. Message: Operation device-info failed, [Probe] Emulator error: No emulator with connection info 'Usb(JLinkSerialNumber(1050008437))' was found.
14:24:50.936	Selected device with the serial number 001050008437
14:24:50.937	Using nrfutil device to communicate with target via JLink
14:24:51.773	Reading readback protection status for Application core
14:24:51.773	Failed "reading readback protection status for application core". Error: code: 1, description: Generic, message: Batch task protection-get failed, [Probe] Emulator error: No emulator with connection info 'Usb(JLinkSerialNumber(1050008437))' was found
14:24:51.954	Error: Failed with exit code 1. One or more batch tasks failed: - [Probe] Emulator error: No emulator with connection info 'Usb(JLinkSerialNumber(1050008437))' was found, code: Generic. Message: Batch task protection-get failed, [Probe] Emulator error: No emulator with connection info 'Usb(JLinkSerialNumber(1050008437))' was found.
14:24:51.954	Error: Failed with exit code 1. One or more batch tasks failed: - [Probe] Emulator error: No emulator with connection info 'Usb(JLinkSerialNumber(1050008437))' was found, code: Generic. Message: Batch task protection-get failed, [Probe] Emulator error: No emulator with connection info 'Usb(JLinkSerialNumber(1050008437))' was found.

[Priyanka]

Hi Chris,

It does look like there is an issue with the Debug chip on this DK. I will consult with the team on what we can do regarding the same. In the meantime, could you attach what you see when you try:

nrfjprog --ids

and also when you try:

nrfjprog --deviceversion

-Priyanka

[chris.c]

Neither of those commands return anything.

are you going to send me a replacement? 

[Priyanka]

Hi Chris,

Yes, you can ask for a replacement for this from your supplier, from whom you obtained the DK from.

Please let me know how it goes.

-Priyanka