PPK could not be recognized

[Kyle Wang]

My new PC could not find PPK in the power profile menu, even I installed different version nRF connect desktop or different Power Profile versions. I always could not find my hardware setting menu. 

Error indication: 

12:56:58.758

https://files.nordicsemi.com/artifactory/swtools/external/nrfutil/index/Error: Failed with exit code 1. Failed to bootstrap core functionality before executing command. Failed to download bootstrap tarball using config: bootstrap.json See the details below for further information on the error. Caused by: The system cannot find the path specified. (os error 3)

[Benjamin]

Hi,
Have you tried on a different computer?

Best regards,
Benjamin

[Kyle Wang]

My old PC is Win10, PPK2 works well, my new PC installed Win11 version 23H2， PPK2 could not works, always shows "The system cannot find the path specified. (os error 3)"

[Benjamin]

Could you share the log file?

[Kyle Wang]

2025-09-05T07:48:45.014Z INFO Initialising the bundled nrfutil device
2025-09-05T07:48:45.018Z DEBUG Application data folder: C:\Users\E879623\AppData\Roaming\nrfconnect\pc-nrfconnect-ppk
2025-09-05T07:48:45.697Z DEBUG App pc-nrfconnect-ppk v4.3.1 (official)
2025-09-05T07:48:45.697Z DEBUG App path: C:\Users\E879623\.nrfconnect-apps\node_modules\pc-nrfconnect-ppk
2025-09-05T07:48:45.697Z DEBUG nRFConnect 5.2.0, required by the app is (>=5.2.0)
2025-09-05T07:48:45.697Z DEBUG nRFConnect path: C:\Users\E879623\AppData\Local\Programs\nrfconnect\resources\app.asar
2025-09-05T07:48:45.697Z DEBUG HomeDir: C:\Users\EXXXXXX
2025-09-05T07:48:45.697Z DEBUG TmpDir: C:\Users\EXXXXXX\AppData\Local\Temp
2025-09-05T07:48:45.709Z DEBUG Sending event "ppk: running nrfutil device"
2025-09-05T07:48:52.482Z ERROR Error: Failed with exit code 1.
Failed to bootstrap core functionality before executing command.

Failed to extract bootstrap tarball

C:\Users\EXXXXXX\AppData\Roaming\nrfconnect\nrfutil-
sandboxes\8.0.0\device\2.10.2\bootstrap\nrfutil-core-install-Bikdru\nrfutil-
x86_64-pc-windows-msvc-8.0.0.tar.gz

downloaded from

files.nordicsemi.com/.../
nrfutil/nrfutil-x86_64-pc-windows-msvc-8.0.0.tar.gz

See the details below for further information on the error.

Caused by:
invalid gzip header

[Benjamin]

Thanks for the log. Have you installed nRF Util on your computer?

[Kyle Wang]

yes，100% updated.

[Tiny.zeng]

and I saw the PPKdevice show DFU Trigger in the device manager .