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Nordic Case Info
  • Case ID: 350893
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PPK could not be recognized

Kyle Wang
My new PC could not find PPK in the power profile menu, even I installed different version nRF connect desktop or different Power Profile versions. I always could not find my hardware setting menu. 
Error indication: 
12:56:58.758
https://files.nordicsemi.com/artifactory/swtools/external/nrfutil/index/Error: Failed with exit code 1. Failed to bootstrap core functionality before executing command. Failed to download bootstrap tarball using config: bootstrap.json See the details below for further information on the error. Caused by: The system cannot find the path specified. (os error 3)
Could not find PPK2 setting menu in my Win11
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  • 0

    Hi,
    Have you tried on a different computer?

    Best regards,
    Benjamin

  • 0 in reply to Benjamin

    My old PC is Win10, PPK2 works well, my new PC installed Win11 version 23H2， PPK2 could not works, always shows "The system cannot find the path specified. (os error 3)"

  • 0 in reply to Benjamin

    2025-09-05T07:48:45.014Z INFO Initialising the bundled nrfutil device
    2025-09-05T07:48:45.018Z DEBUG Application data folder: C:\Users\E879623\AppData\Roaming\nrfconnect\pc-nrfconnect-ppk
    2025-09-05T07:48:45.697Z DEBUG App pc-nrfconnect-ppk v4.3.1 (official)
    2025-09-05T07:48:45.697Z DEBUG App path: C:\Users\E879623\.nrfconnect-apps\node_modules\pc-nrfconnect-ppk
    2025-09-05T07:48:45.697Z DEBUG nRFConnect 5.2.0, required by the app is (>=5.2.0)
    2025-09-05T07:48:45.697Z DEBUG nRFConnect path: C:\Users\E879623\AppData\Local\Programs\nrfconnect\resources\app.asar
    2025-09-05T07:48:45.697Z DEBUG HomeDir: C:\Users\EXXXXXX
    2025-09-05T07:48:45.697Z DEBUG TmpDir: C:\Users\EXXXXXX\AppData\Local\Temp
    2025-09-05T07:48:45.709Z DEBUG Sending event "ppk: running nrfutil device"
    2025-09-05T07:48:52.482Z ERROR Error: Failed with exit code 1.
    Failed to bootstrap core functionality before executing command.

    Failed to extract bootstrap tarball

    C:\Users\EXXXXXX\AppData\Roaming\nrfconnect\nrfutil-
    sandboxes\8.0.0\device\2.10.2\bootstrap\nrfutil-core-install-Bikdru\nrfutil-
    x86_64-pc-windows-msvc-8.0.0.tar.gz

    downloaded from

    files.nordicsemi.com/.../
    nrfutil/nrfutil-x86_64-pc-windows-msvc-8.0.0.tar.gz

    See the details below for further information on the error.

    Caused by:
    invalid gzip header

Reply
  • 0 in reply to Benjamin

    2025-09-05T07:48:45.014Z INFO Initialising the bundled nrfutil device
    2025-09-05T07:48:45.018Z DEBUG Application data folder: C:\Users\E879623\AppData\Roaming\nrfconnect\pc-nrfconnect-ppk
    2025-09-05T07:48:45.697Z DEBUG App pc-nrfconnect-ppk v4.3.1 (official)
    2025-09-05T07:48:45.697Z DEBUG App path: C:\Users\E879623\.nrfconnect-apps\node_modules\pc-nrfconnect-ppk
    2025-09-05T07:48:45.697Z DEBUG nRFConnect 5.2.0, required by the app is (>=5.2.0)
    2025-09-05T07:48:45.697Z DEBUG nRFConnect path: C:\Users\E879623\AppData\Local\Programs\nrfconnect\resources\app.asar
    2025-09-05T07:48:45.697Z DEBUG HomeDir: C:\Users\EXXXXXX
    2025-09-05T07:48:45.697Z DEBUG TmpDir: C:\Users\EXXXXXX\AppData\Local\Temp
    2025-09-05T07:48:45.709Z DEBUG Sending event "ppk: running nrfutil device"
    2025-09-05T07:48:52.482Z ERROR Error: Failed with exit code 1.
    Failed to bootstrap core functionality before executing command.

    Failed to extract bootstrap tarball

    C:\Users\EXXXXXX\AppData\Roaming\nrfconnect\nrfutil-
    sandboxes\8.0.0\device\2.10.2\bootstrap\nrfutil-core-install-Bikdru\nrfutil-
    x86_64-pc-windows-msvc-8.0.0.tar.gz

    downloaded from

    files.nordicsemi.com/.../
    nrfutil/nrfutil-x86_64-pc-windows-msvc-8.0.0.tar.gz

    See the details below for further information on the error.

    Caused by:
    invalid gzip header

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