could not find my master dongle

[shali lv]

Hi, I have installed "mastercontrolpanel.3.4.0.8098.x86.msi" on my PC, I could not find my master dongle after runing it with my dongle be inserted in USB slot. The screen is like attachments. what wrong with it? Regards

未命名9.JPG

[Håkon Alseth]

Hi,

Does the dongle enumerate properly? This can be verified under your device settings. It should come up as "J-Link", and show under COM ports as "J-Link CDC UART port"

BR Håkon

[shali lv]

yes, my dongle enumerate properly. It come up as "JLink CDC UART port (COM4) in the device settings. Is there any other posibility letting MCP could not fine it?

BR

[shali lv]

Hi, This problem was solved by re-install JLinkARM_v474b. I don't know why but It really work. BR shali lv

[gavin.rf]

hi, I am out of the same problem, but the reshipment cannot solve. Prompt "jlink CDC uart port "driver has been found, but not installed correctly, or the "jlink CDC uart port is the latest drivers"!