Hello,
I try to add a Thingy:91 to the nRF Cloud after I received it today. The sim card got's activated without a problem. When I try to key in my IMEI and the Pin which is printed on the label I receive this error: "There was an error adding your device. It wasn't found. Is it connected?"
How to solve this and add the device to my account?
Hi!
Can you confirm that the Thingy:91 is on and the LED is blue and blinking.
Best regards,
Heidi
Hi Heidi,
I think it is more like a blue-withe breathing in a two seconds on and around 5 seconds off interval.
Heidi-Irene Harvey Sollie update process done successfully.
Error in the nRFCloud remains the same.
Output of the LTE Link Monitor:
2019-08-29T11:26:48.400Z INFO Modem port is opened 2019-08-29T11:26:48.406Z DEBUG modem >> AT+CFUN?\x0D\x0A 2019-08-29T11:26:48.415Z DEBUG modem << +CFUN: 1\x0D\x0A 2019-08-29T11:26:48.433Z DEBUG modem << OK\x0D\x0A\x00 2019-08-29T11:26:48.447Z DEBUG modem >> AT+CGSN=1\x0D\x0A 2019-08-29T11:26:48.454Z DEBUG modem << +CGSN: "352656100443962"\x0D 2019-08-29T11:26:48.456Z DEBUG modem << \x0A 2019-08-29T11:26:48.457Z DEBUG modem << OK\x0D\x0A\x00 2019-08-29T11:26:48.460Z DEBUG modem >> AT+CGMI\x0D\x0A 2019-08-29T11:26:48.467Z DEBUG modem << Nordic Semiconductor ASA\x0D 2019-08-29T11:26:48.469Z DEBUG modem << \x0A 2019-08-29T11:26:48.473Z DEBUG modem << OK\x0D\x0A\x00 2019-08-29T11:26:48.476Z DEBUG modem >> AT+CGMM\x0D\x0A 2019-08-29T11:26:48.482Z DEBUG modem << nRF9160-SICA\x0D 2019-08-29T11:26:48.487Z DEBUG modem << \x0A 2019-08-29T11:26:48.489Z DEBUG modem << OK\x0D\x0A\x00 2019-08-29T11:26:48.491Z DEBUG modem >> AT+CGMR\x0D\x0A 2019-08-29T11:26:48.497Z DEBUG modem << mfw_nrf9160_1.0.0\x0D\x0A 2019-08-29T11:26:48.502Z DEBUG modem << OK\x0D\x0A\x00 2019-08-29T11:26:48.504Z INFO Nordic Semiconductor ASA nRF9160-SICA [mfw_nrf9160_1.0.0] SerNr: 352656100443962 2019-08-29T11:26:48.505Z DEBUG modem >> AT+CEMODE?\x0D\x0A 2019-08-29T11:26:48.512Z DEBUG modem << +CEMODE: 2\x0D 2019-08-29T11:26:48.514Z DEBUG modem << \x0A 2019-08-29T11:26:48.516Z DEBUG modem << OK\x0D\x0A\x00 2019-08-29T11:26:48.525Z DEBUG modem >> AT%XCBAND=?\x0D\x0A 2019-08-29T11:26:48.534Z DEBUG modem << %XCBAND: (2,3,4,8,12,13,20,28)\x0D\x0A 2019-08-29T11:26:48.536Z DEBUG modem << OK\x0D\x0A\x00 2019-08-29T11:26:48.543Z DEBUG modem >> AT+CMEE?\x0D\x0A 2019-08-29T11:26:48.552Z DEBUG modem << +CMEE: 0\x0D 2019-08-29T11:26:48.556Z DEBUG modem << \x0A 2019-08-29T11:26:48.557Z DEBUG modem << OK\x0D\x0A\x00 2019-08-29T11:26:48.560Z DEBUG modem >> AT+CMEE=1\x0D\x0A 2019-08-29T11:26:48.565Z DEBUG modem << OK\x0D 2019-08-29T11:26:48.570Z DEBUG modem >> AT+CNEC?\x0D\x0A 2019-08-29T11:26:48.574Z DEBUG modem << +CNEC: 0\x0D\x0A 2019-08-29T11:26:48.576Z DEBUG modem << OK\x0D\x0A\x00 2019-08-29T11:26:48.579Z DEBUG modem >> AT+CNEC=24\x0D\x0A 2019-08-29T11:26:48.585Z DEBUG modem << OK\x0D 2019-08-29T11:26:48.587Z DEBUG modem >> AT+CGEREP?\x0D\x0A 2019-08-29T11:26:48.592Z DEBUG modem << +CGEREP: 0,0\x0D 2019-08-29T11:26:48.594Z DEBUG modem << \x0A 2019-08-29T11:26:48.595Z DEBUG modem << OK\x0D\x0A\x00 2019-08-29T11:26:48.601Z DEBUG modem >> AT+CGDCONT?\x0D\x0A 2019-08-29T11:26:48.606Z DEBUG modem << OK\x0D 2019-08-29T11:26:48.609Z DEBUG modem >> AT+CGACT?\x0D\x0A 2019-08-29T11:26:48.613Z DEBUG modem << OK\x0D 2019-08-29T11:26:48.618Z DEBUG modem >> AT+CGEREP=1\x0D\x0A 2019-08-29T11:26:48.623Z DEBUG modem << OK\x0D 2019-08-29T11:26:48.626Z DEBUG modem >> AT+CIND=1,1,1\x0D\x0A 2019-08-29T11:26:48.630Z DEBUG modem << OK\x0D 2019-08-29T11:26:48.635Z DEBUG modem >> AT+CEREG=2\x0D\x0A 2019-08-29T11:26:48.639Z DEBUG modem << OK\x0D 2019-08-29T11:26:48.643Z DEBUG modem >> AT+CEREG?\x0D\x0A 2019-08-29T11:26:48.652Z DEBUG modem << +CEREG: 2,4,"FFFE","FFFFFFFF",7\x0D 2019-08-29T11:26:48.655Z DEBUG modem << \x0A 2019-08-29T11:26:48.656Z DEBUG modem << OK\x0D\x0A\x00 2019-08-29T11:26:48.661Z DEBUG modem >> AT%CESQ=1\x0D\x0A 2019-08-29T11:26:48.665Z DEBUG modem << OK\x0D\x0A 2019-08-29T11:26:48.670Z DEBUG modem >> AT+CESQ\x0D\x0A 2019-08-29T11:26:48.676Z DEBUG modem << +CESQ: 99,99,255,255,255,255\x0D 2019-08-29T11:26:48.678Z DEBUG modem << \x0A 2019-08-29T11:26:48.679Z DEBUG modem << OK\x0D\x0A\x00 2019-08-29T11:26:48.686Z DEBUG modem >> AT%XSIM=1\x0D\x0A 2019-08-29T11:26:48.690Z DEBUG modem << OK\x0D 2019-08-29T11:26:48.693Z DEBUG modem >> AT%XSIM?\x0D\x0A 2019-08-29T11:26:48.697Z DEBUG modem << %XSIM: 1\x0D 2019-08-29T11:26:48.703Z DEBUG modem << \x0A 2019-08-29T11:26:48.704Z DEBUG modem << OK\x0D\x0A\x00 2019-08-29T11:26:48.711Z DEBUG modem >> AT+CPIN?\x0D\x0A 2019-08-29T11:26:48.718Z DEBUG modem << +CPIN: READY\x0D 2019-08-29T11:26:48.721Z DEBUG modem << \x0A 2019-08-29T11:26:48.722Z DEBUG modem << OK\x0D\x0A\x00 2019-08-29T11:26:48.727Z DEBUG modem >> AT+CPINR="SIM PIN"\x0D\x0A 2019-08-29T11:26:48.739Z DEBUG modem << +CPINR: "SIM PIN",3\x0D 2019-08-29T11:26:48.740Z DEBUG modem << \x0A 2019-08-29T11:26:48.741Z DEBUG modem << OK\x0D\x0A\x00 2019-08-29T11:26:48.745Z DEBUG modem >> AT+CIMI\x0D\x0A 2019-08-29T11:26:48.751Z DEBUG modem << 204080813515161\x0D 2019-08-29T11:26:48.753Z DEBUG modem << \x0A 2019-08-29T11:26:48.754Z DEBUG modem << OK\x0D\x0A\x00 2019-08-29T11:26:48.754Z INFO IMSIdentity: 204080813515161 2019-08-29T11:26:48.873Z INFO Modem port is closed
Serial output:
***** B***** Booting Zephyr OS v1.14.99-ncs2 ***** [00:00:00.388,580] [0m<dbg> board_nonsecure.pca20035_magpio_configure: AT CMD: AT%XMODEMTRACE=0[0m [00:00:00.398,468] [0m<dbg> board_nonsecure.pca20035_magpio_configure: AT RESP: OK [0m [00:00:00.406,341] [0m<dbg> board_nonsecure.pca20035_magpio_configure: AT CMD: AT%XMAGPIO=1,1,1,7,1,746,803,2,698,748,2,1710,2200,3,824,894,4,880,960,5,791,849,7,1574,1577[0m [00:00:00.422,119] [0m<dbg> board_nonsecure.pca20035_magpio_configure: AT RESP: OK [0m [00:00:00.429,992] [0m<dbg> board_nonsecure.pca20035_magpio_configure: MAGPIO successfully configured[0m Asset tracker started [00:00:00.442,108] [0m<dbg> nrf_cloud_transport.nct_client_id_get: client_id = nrf-352656100443962[0m [00:00:00.451,202] [0m<dbg> nrf_cloud_transport.nct_topics_populate: shadow_base_topic: $aws/things/nrf-352656100443962/shadow[0m [00:00:00.462,707] [0m<dbg> nrf_cloud_transport.nct_topics_populate: accepted_topic: $aws/things/nrf-352656100443962/shadow/get/accepted[0m [00:00:00.475,067] [0m<dbg> nrf_cloud_transport.nct_topics_populate: rejected_topic: $aws/things/nrf-352656100443962/shadow/get/rejected[0m [00:00:00.487,426] [0m<dbg> nrf_cloud_transport.nct_topics_populate: update_delta_topic: $aws/things/nrf-352656100443962/shadow/update/delta[0m [00:00:00.500,122] [0m<dbg> nrf_cloud_transport.nct_topics_populate: update_topic: $aws/things/nrf-352656100443962/shadow/update[0m [00:00:00.511,810] [0m<dbg> nrf_cloud_transport.nct_topics_populate: shadow_get_topic: $aws/things/nrf-352656100443962/shadow/get[0m Connecting to LTE network. This may take several minutes. [00:00:46.705,657] [0m<dbg> lte_lc.at_handler: recv: +CEREG: 2,"FFFE","FFFFFFFF",7 [0m
Yes, the reason you can't connect is that iBasis only has limited LTE-M coverage in Germany.
I would suggest using a SIM card from a local carrier that supports NB-IoT and flashing this firmware to the Thingy:91.
Flashed the firmware and will report back.
My second sim is from 1nce.com. It should support NB-IoT:
They are using the telekom network which is, regarding to the map, available at my location:
Now it says that it is connected:
But I still cannot add it in the cloud?!
With the same error message as earlier?
With the same error message as earlier?
Yes.
Could you supply the serial output again?
***** B***** Booting Zephyr OS v1.14.99-ncs2 ***** [00:00:00.255,615] [0m<dbg> board_nonsecure.pca20035_magpio_configure: AT CMD: AT%XMODEMTRACE=0[0m [00:00:00.265,502] [0m<dbg> board_nonsecure.pca20035_magpio_configure: AT RESP: OK [0m [00:00:00.273,345] [0m<dbg> board_nonsecure.pca20035_magpio_configure: AT CMD: AT%XMAGPIO=1,1,1,7,1,746,803,2,698,748,2,1710,2200,3,824,894,4,880,960,5,791,849,7,1574,1577[0m [00:00:00.289,154] [0m<dbg> board_nonsecure.pca20035_magpio_configure: AT RESP: OK [0m [00:00:00.297,027] [0m<dbg> board_nonsecure.pca20035_magpio_configure: MAGPIO successfully configured[0m Asset tracker started [00:00:00.309,173] [0m<dbg> nrf_cloud_transport.nct_client_id_get: client_id = nrf-352656100443962[0m [00:00:00.318,298] [0m<dbg> nrf_cloud_transport.nct_topics_populate: shadow_base_topic: $aws/things/nrf-352656100443962/shadow[0m [00:00:00.329,772] [0m<dbg> nrf_cloud_transport.nct_topics_populate: accepted_topic: $aws/things/nrf-352656100443962/shadow/get/accepted[0m [00:00:00.342,132] [0m<dbg> nrf_cloud_transport.nct_topics_populate: rejected_topic: $aws/things/nrf-352656100443962/shadow/get/rejected[0m [00:00:00.354,492] [0m<dbg> nrf_cloud_transport.nct_topics_populate: update_delta_topic: $aws/things/nrf-352656100443962/shadow/update/delta[0m [00:00:00.367,187] [0m<dbg> nrf_cloud_transport.nct_topics_populate: update_topic: $aws/things/nrf-352656100443962/shadow/update[0m [00:00:00.378,875] [0m<dbg> nrf_cloud_transport.nct_topics_populate: shadow_get_topic: $aws/things/nrf-352656100443962/shadow/get[0m Connecting to LTE network. This may take several minutes. [00:00:00.397,369] [0m<inf> lte_lc: Using legacy LTE PCO mode...[0m [00:00:06.166,839] [0m<dbg> lte_lc.at_handler: recv: +CEREG: 2,"D2F5","01B3850B",9 [0m [00:00:08.606,384] [0m<dbg> lte_lc.at_handler: recv: +CER[00:00:14.483,215] [0m<dbg> lte_lc.at_handler: recv: +CEREG: 2,"D2F5","01B3850B",9 [0m [00:00:17.189,758] [0m<dbg> lte_lc.at_handler: recv: +CEREG: 5,"D2F5","01B3850B",9 [0m Connected to LTE network [00:00:18.447,052] [0m<dbg> nrf_cloud_transport.nct_connect: IPv4 Address 0xc410e103[0m cloud_connect failed: -111 LTE link disconnect Shutdown modem ***** Booting Zephyr OS v1.14.99-ncs2 ***** Flash regionDomainPermissions 00 0x00000 0x08000 Securerwxl 01 0x08000 0x10000 Securerwxl 02 0x10000 0x18000 Securerwxl 03 0x18000 0x20000 Non-Securerwxl 04 0x20000 0x28000 Non-Securerwxl 05 0x28000 0x30000 Non-Securerwxl 06 0x30000 0x38000 Non-Securerwxl 07 0x38000 0x40000 Non-Securerwxl 08 0x40000 0x48000 Non-Securerwxl 09 0x48000 0x50000 Non-Securerwxl 10 0x50000 0x58000 Non-Securerwxl 11 0x58000 0x60000 Non-Securerwxl 12 0x60000 0x68000 Non-Securerwxl 13 0x68000 0x70000 Non-Securerwxl 14 0x70000 0x78000 Non-Securerwxl 15 0x78000 0x80000 Non-Securerwxl 16 0x80000 0x88000 Non-Securerwxl 17 0x88000 0x90000 Non-Securerwxl 18 0x90000 0x98000 Non-Securerwxl 19 0x98000 0xa0000 Non-Securerwxl 20 0xa0000 0xa8000 Non-Securerwxl 21 0xa8000 0xb0000 Non-Securerwxl 22 0xb0000 0xb8000 Non-Securerwxl 23 0xb8000 0xc0000 Non-Securerwxl 24 0xc0000 0xc8000 Non-Securerwxl 25 0xc8000 0xd0000 Non-Securerwxl 26 0xd0000 0xd8000 Non-Securerwxl 27 0xd8000 0xe0000 Non-Securerwxl 28 0xe0000 0xe8000 Non-Securerwxl 29 0xe8000 0xf0000 Non-Securerwxl 30 0xf0000 0xf8000 Non-Securerwxl 31 0xf8000 0x100000 Non-Securerwxl Non-secure callable region 0 placed in flash region 2 with size 32. SRAM regionDomainPermissions 00 0x00000 0x02000Securerwxl 01 0x02000 0x04000Securerwxl 02 0x04000 0x06000Securerwxl 03 0x06000 0x08000Securerwxl 04 0x08000 0x0a000Securerwxl 05 0x0a000 0x0c000Securerwxl 06 0x0c000 0x0e000Securerwxl 07 0x0e000 0x10000Securerwxl 08 0x10000 0x12000Non-Securerwxl 09 0x12000 0x14000Non-Securerwxl 10 0x14000 0x16000Non-Securerwxl 11 0x16000 0x18000Non-Securerwxl 12 0x18000 0x1a000Non-Securerwxl 13 0x1a000 0x1c000Non-Securerwxl 14 0x1c000 0x1e000Non-Securerwxl 15 0x1e000 0x20000Non-Securerwxl 16 0x20000 0x22000Non-Securerwxl 17 0x22000 0x24000Non-Securerwxl 18 0x24000 0x26000Non-Securerwxl 19 0x26000 0x28000Non-Securerwxl 20 0x28000 0x2a000Non-Securerwxl 21 0x2a000 0x2c000Non-Securerwxl 22 0x2c000 0x2e000Non-Securerwxl 23 0x2e000 0x30000Non-Securerwxl 24 0x30000 0x32000Non-Securerwxl 25 0x32000 0x34000Non-Securerwxl 26 0x34000 0x36000Non-Securerwxl 27 0x36000 0x38000Non-Securerwxl 28 0x38000 0x3a000Non-Securerwxl 29 0x3a000 0x3c000Non-Securerwxl 30 0x3c000 0x3e000Non-Securerwxl 31 0x3e000 0x40000Non-Securerwxl PeripheralDomainStatus 00 NRF_P0Non-SecureOK 01 NRF_CLOCKNon-SecureOK 02 NRF_RTC1Non-SecureOK 03 NRF_NVMCNon-SecureOK 04 NRF_UARTE1Non-SecureOK 05 NRF_UARTE2SecureSKIP 06 NRF_TWIM2Non-SecureOK 07 NRF_SPIM3Non-SecureOK 08 NRF_TIMER0Non-SecureOK 09 NRF_TIMER1Non-SecureOK 10 NRF_TIMER2Non-SecureOK 11 NRF_SAADCNon-SecureOK 12 NRF_PWM0Non-SecureOK 13 NRF_PWM1Non-SecureOK 14 NRF_PWM2Non-SecureOK 15 NRF_PWM3Non-SecureOK 16 NRF_IPCNon-SecureOK 17 NRF_VMCNon-SecureOK 18 NRF_FPUNon-SecureOK 19 NRF_EGU1Non-SecureOK 20 NRF_EGU2Non-SecureOK 21 NRF_GPIOTE1Non-SecureOK SPM: NS image at 0x18200 SPM: NS MSP at 0x2002d5a0 SPM: NS reset vector at 0x27c41 SPM: prepare to jump to Non-Secure image. ***** Booting Zephyr OS v1.14.99-ncs2 ***** [00:00:00.263,427] [0m<dbg> board_nonsecure.pca20035_magpio_configure: AT CMD: AT%XMODEMTRACE=0[0m [00:00:00.273,315] [0m<dbg> board_nonsecure.pca20035_magpio_configure: AT RESP: OK [0m [00:00:00.281,188] [0m<dbg> board_nonsecure.pca20035_magpio_configure: AT CMD: AT%XMAGPIO=1,1,1,7,1,746,803,2,698,748,2,1710,2200,3,824,894,4,880,960,5,791,849,7,1574,1577[0m [00:00:00.296,966] [0m<dbg> board_nonsecure.pca20035_magpio_configure: AT RESP: OK [0m [00:00:00.304,870] [0m<dbg> board_nonsecure.pca20035_magpio_configure: MAGPIO successfully configured[0m Asset tracker started [00:00:00.317,047] [0m<dbg> nrf_cloud_transport.nct_client_id_get: client_id = nrf-352656100443962[0m [00:00:00.326,141] [0m<dbg> nrf_cloud_transport.nct_topics_populate: shadow_base_topic: $aws/things/nrf-352656100443962/shadow[0m [00:00:00.337,646] [0m<dbg> nrf_cloud_transport.nct_topics_populate: accepted_topic: $aws/things/nrf-352656100443962/shadow/get/accepted[0m [00:00:00.350,006] [0m<dbg> nrf_cloud_transport.nct_topics_populate: rejected_topic: $aws/things/nrf-352656100443962/shadow/get/rejected[0m [00:00:00.362,365] [0m<dbg> nrf_cloud_transport.nct_topics_populate: update_delta_topic: $aws/things/nrf-352656100443962/shadow/update/delta[0m [00:00:00.375,061] [0m<dbg> nrf_cloud_transport.nct_topics_populate: update_topic: $aws/things/nrf-352656100443962/shadow/update[0m [00:00:00.386,749] [0m<dbg> nrf_cloud_transport.nct_topics_populate: shadow_get_topic: $aws/things/nrf-352656100443962/shadow/get[0m Connecting to LTE network. This may take several minutes. [00:00:00.405,273] [0m<inf> lte_lc: Using legacy LTE PCO mode...[0m
Yesterday I also tried to get a connection outside the building and also in a different location. Both with no luck.
I also was wondering if I need a antenna connected to the thingy:91 to get a connection to the cellular network?
Try to flash the at_client example, which makes it easier to read information from the modem.
Start with
to set the supported system modes of the modem.
Then
to unsubscribe to PCO notifications, because a lot of base stations don't support this yet.
Then
to read the current functional mode.
It can take up to five minutes, so be patient.
Then attach the output here, thanks!
Edit:
is the correct command to unsubscribe to ePCO notifications.
