Problem adding Thingy:91 in the nRF Cloud

[T1mS_]

Hello,

I try to add a Thingy:91 to the nRF Cloud after I received it today. The sim card got's activated without a problem. When I try to key in my IMEI and the Pin which is printed on the label I receive this error: "There was an error adding your device. It wasn't found. Is it connected?"

How to solve this and add the device to my account?

[Heidi-Irene Harvey Sollie]

Hi! 

Can you confirm that the Thingy:91 is on and the LED is blue and blinking.

Best regards,

Heidi

[T1mS_]

Hi Heidi, 

I think it is more like a blue-withe breathing in a two seconds on and around 5 seconds off interval. 

[Heidi-Irene Harvey Sollie]

With the same error message as earlier?

[T1mS_]

Yes.

[Heidi-Irene Harvey Sollie]

Could you supply the serial output again?

[T1mS_]

***** B***** Booting Zephyr OS v1.14.99-ncs2 *****
[00:00:00.255,615] <dbg> board_nonsecure.pca20035_magpio_configure: AT CMD: AT%XMODEMTRACE=0
[00:00:00.265,502] <dbg> board_nonsecure.pca20035_magpio_configure: AT RESP: OK

[00:00:00.273,345] <dbg> board_nonsecure.pca20035_magpio_configure: AT CMD: AT%XMAGPIO=1,1,1,7,1,746,803,2,698,748,2,1710,2200,3,824,894,4,880,960,5,791,849,7,1574,1577
[00:00:00.289,154] <dbg> board_nonsecure.pca20035_magpio_configure: AT RESP: OK

[00:00:00.297,027] <dbg> board_nonsecure.pca20035_magpio_configure: MAGPIO successfully configured
Asset tracker started
[00:00:00.309,173] <dbg> nrf_cloud_transport.nct_client_id_get: client_id = nrf-352656100443962
[00:00:00.318,298] <dbg> nrf_cloud_transport.nct_topics_populate: shadow_base_topic: $aws/things/nrf-352656100443962/shadow
[00:00:00.329,772] <dbg> nrf_cloud_transport.nct_topics_populate: accepted_topic: $aws/things/nrf-352656100443962/shadow/get/accepted
[00:00:00.342,132] <dbg> nrf_cloud_transport.nct_topics_populate: rejected_topic: $aws/things/nrf-352656100443962/shadow/get/rejected
[00:00:00.354,492] <dbg> nrf_cloud_transport.nct_topics_populate: update_delta_topic: $aws/things/nrf-352656100443962/shadow/update/delta
[00:00:00.367,187] <dbg> nrf_cloud_transport.nct_topics_populate: update_topic: $aws/things/nrf-352656100443962/shadow/update
[00:00:00.378,875] <dbg> nrf_cloud_transport.nct_topics_populate: shadow_get_topic: $aws/things/nrf-352656100443962/shadow/get
Connecting to LTE network. This may take several minutes.
[00:00:00.397,369] <inf> lte_lc: Using legacy LTE PCO mode...
[00:00:06.166,839] <dbg> lte_lc.at_handler: recv: +CEREG: 2,"D2F5","01B3850B",9

[00:00:08.606,384] <dbg> lte_lc.at_handler: recv: +CER[00:00:14.483,215] <dbg> lte_lc.at_handler: recv: +CEREG: 2,"D2F5","01B3850B",9

[00:00:17.189,758] <dbg> lte_lc.at_handler: recv: +CEREG: 5,"D2F5","01B3850B",9

Connected to LTE network
[00:00:18.447,052] <dbg> nrf_cloud_transport.nct_connect: IPv4 Address 0xc410e103
cloud_connect failed: -111
LTE link disconnect
Shutdown modem
***** Booting Zephyr OS v1.14.99-ncs2 *****
Flash regionDomainPermissions
00 0x00000 0x08000 Securerwxl
01 0x08000 0x10000 Securerwxl
02 0x10000 0x18000 Securerwxl
03 0x18000 0x20000 Non-Securerwxl
04 0x20000 0x28000 Non-Securerwxl
05 0x28000 0x30000 Non-Securerwxl
06 0x30000 0x38000 Non-Securerwxl
07 0x38000 0x40000 Non-Securerwxl
08 0x40000 0x48000 Non-Securerwxl
09 0x48000 0x50000 Non-Securerwxl
10 0x50000 0x58000 Non-Securerwxl
11 0x58000 0x60000 Non-Securerwxl
12 0x60000 0x68000 Non-Securerwxl
13 0x68000 0x70000 Non-Securerwxl
14 0x70000 0x78000 Non-Securerwxl
15 0x78000 0x80000 Non-Securerwxl
16 0x80000 0x88000 Non-Securerwxl
17 0x88000 0x90000 Non-Securerwxl
18 0x90000 0x98000 Non-Securerwxl
19 0x98000 0xa0000 Non-Securerwxl
20 0xa0000 0xa8000 Non-Securerwxl
21 0xa8000 0xb0000 Non-Securerwxl
22 0xb0000 0xb8000 Non-Securerwxl
23 0xb8000 0xc0000 Non-Securerwxl
24 0xc0000 0xc8000 Non-Securerwxl
25 0xc8000 0xd0000 Non-Securerwxl
26 0xd0000 0xd8000 Non-Securerwxl
27 0xd8000 0xe0000 Non-Securerwxl
28 0xe0000 0xe8000 Non-Securerwxl
29 0xe8000 0xf0000 Non-Securerwxl
30 0xf0000 0xf8000 Non-Securerwxl
31 0xf8000 0x100000 Non-Securerwxl
Non-secure callable region 0 placed in flash region 2 with size 32.


SRAM regionDomainPermissions
00 0x00000 0x02000Securerwxl
01 0x02000 0x04000Securerwxl
02 0x04000 0x06000Securerwxl
03 0x06000 0x08000Securerwxl
04 0x08000 0x0a000Securerwxl
05 0x0a000 0x0c000Securerwxl
06 0x0c000 0x0e000Securerwxl
07 0x0e000 0x10000Securerwxl
08 0x10000 0x12000Non-Securerwxl
09 0x12000 0x14000Non-Securerwxl
10 0x14000 0x16000Non-Securerwxl
11 0x16000 0x18000Non-Securerwxl
12 0x18000 0x1a000Non-Securerwxl
13 0x1a000 0x1c000Non-Securerwxl
14 0x1c000 0x1e000Non-Securerwxl
15 0x1e000 0x20000Non-Securerwxl
16 0x20000 0x22000Non-Securerwxl
17 0x22000 0x24000Non-Securerwxl
18 0x24000 0x26000Non-Securerwxl
19 0x26000 0x28000Non-Securerwxl
20 0x28000 0x2a000Non-Securerwxl
21 0x2a000 0x2c000Non-Securerwxl
22 0x2c000 0x2e000Non-Securerwxl
23 0x2e000 0x30000Non-Securerwxl
24 0x30000 0x32000Non-Securerwxl
25 0x32000 0x34000Non-Securerwxl
26 0x34000 0x36000Non-Securerwxl
27 0x36000 0x38000Non-Securerwxl
28 0x38000 0x3a000Non-Securerwxl
29 0x3a000 0x3c000Non-Securerwxl
30 0x3c000 0x3e000Non-Securerwxl
31 0x3e000 0x40000Non-Securerwxl

PeripheralDomainStatus
00 NRF_P0Non-SecureOK
01 NRF_CLOCKNon-SecureOK
02 NRF_RTC1Non-SecureOK
03 NRF_NVMCNon-SecureOK
04 NRF_UARTE1Non-SecureOK
05 NRF_UARTE2SecureSKIP
06 NRF_TWIM2Non-SecureOK
07 NRF_SPIM3Non-SecureOK
08 NRF_TIMER0Non-SecureOK
09 NRF_TIMER1Non-SecureOK
10 NRF_TIMER2Non-SecureOK
11 NRF_SAADCNon-SecureOK
12 NRF_PWM0Non-SecureOK
13 NRF_PWM1Non-SecureOK
14 NRF_PWM2Non-SecureOK
15 NRF_PWM3Non-SecureOK
16 NRF_IPCNon-SecureOK
17 NRF_VMCNon-SecureOK
18 NRF_FPUNon-SecureOK
19 NRF_EGU1Non-SecureOK
20 NRF_EGU2Non-SecureOK
21 NRF_GPIOTE1Non-SecureOK

SPM: NS image at 0x18200
SPM: NS MSP at 0x2002d5a0
SPM: NS reset vector at 0x27c41
SPM: prepare to jump to Non-Secure image.
***** Booting Zephyr OS v1.14.99-ncs2 *****
[00:00:00.263,427] <dbg> board_nonsecure.pca20035_magpio_configure: AT CMD: AT%XMODEMTRACE=0
[00:00:00.273,315] <dbg> board_nonsecure.pca20035_magpio_configure: AT RESP: OK

[00:00:00.281,188] <dbg> board_nonsecure.pca20035_magpio_configure: AT CMD: AT%XMAGPIO=1,1,1,7,1,746,803,2,698,748,2,1710,2200,3,824,894,4,880,960,5,791,849,7,1574,1577
[00:00:00.296,966] <dbg> board_nonsecure.pca20035_magpio_configure: AT RESP: OK

[00:00:00.304,870] <dbg> board_nonsecure.pca20035_magpio_configure: MAGPIO successfully configured
Asset tracker started
[00:00:00.317,047] <dbg> nrf_cloud_transport.nct_client_id_get: client_id = nrf-352656100443962
[00:00:00.326,141] <dbg> nrf_cloud_transport.nct_topics_populate: shadow_base_topic: $aws/things/nrf-352656100443962/shadow
[00:00:00.337,646] <dbg> nrf_cloud_transport.nct_topics_populate: accepted_topic: $aws/things/nrf-352656100443962/shadow/get/accepted
[00:00:00.350,006] <dbg> nrf_cloud_transport.nct_topics_populate: rejected_topic: $aws/things/nrf-352656100443962/shadow/get/rejected
[00:00:00.362,365] <dbg> nrf_cloud_transport.nct_topics_populate: update_delta_topic: $aws/things/nrf-352656100443962/shadow/update/delta
[00:00:00.375,061] <dbg> nrf_cloud_transport.nct_topics_populate: update_topic: $aws/things/nrf-352656100443962/shadow/update
[00:00:00.386,749] <dbg> nrf_cloud_transport.nct_topics_populate: shadow_get_topic: $aws/things/nrf-352656100443962/shadow/get
Connecting to LTE network. This may take several minutes.
[00:00:00.405,273] <inf> lte_lc: Using legacy LTE PCO mode...

[T1mS_]

Yesterday I also tried to get a connection outside the building and also in a different location. Both with no luck.

I also was wondering if I need a antenna connected to the thingy:91 to get a connection to the cellular network?

[Heidi-Irene Harvey Sollie]

Sometimes you have to try many times before it is successful. I suggest using LTE Link Monitor, if you're not already. The Thingy:91 doesn't have soft reset so if it's not working, try turning it off and on and then CTRL + R in the LTE Link Monitor. And be absolutely sure it is running the at_client example.

Also try AT+CGMR to see what version of the modem firmware it's running.

[T1mS_]

Now it stopped working almost completely. The LEDs are not blinking anymore and in the LTE Link monitor nothing happens. I still can flash it with the jlink device and it also gets recognized in the seriel monitor and also sometimes get some output in the serial monitor.

Now I reflashed the modem and also your thingy91_at_client.hex file.

Still the same result.

I'm now a bit disappointed by the device....

[Heidi-Irene Harvey Sollie]

I'm sorry to hear that. The LED is not supposed to flash with the at_client example.

When you connect it to the COM port in the LTE Link Monitor do you get the log message "Modem port is opened"?

There are two COM ports when the Thingy:91 is connected. Are you sure you are connected to the correct one? Have you tried both?

[T1mS_]

Ok, got it with the LED.

I can not switch between the COM ports. I only can select the device. (See picture)

To get serial output the COM17 is the correct one.

Beside what is shown in the picture, nothing happens, no matter how often I repeat it...

[Heidi-Irene Harvey Sollie]

Try unchecking this selection in the bottom right corner.