Problem adding Thingy:91 in the nRF Cloud

[T1mS_]

Hello,

I try to add a Thingy:91 to the nRF Cloud after I received it today. The sim card got's activated without a problem. When I try to key in my IMEI and the Pin which is printed on the label I receive this error: "There was an error adding your device. It wasn't found. Is it connected?"

How to solve this and add the device to my account?

[Heidi-Irene Harvey Sollie]

Hi! 

Can you confirm that the Thingy:91 is on and the LED is blue and blinking.

Best regards,

Heidi

[T1mS_]

Hi Heidi, 

I think it is more like a blue-withe breathing in a two seconds on and around 5 seconds off interval. 

[Heidi-Irene Harvey Sollie]

There a few ways to reset the modem. However, the best way is just power cycling the Thingy:91, switching it off and on while trying to connect. 

[T1mS_]

I will reset my notebook today and check if anything will change after that.

I'm trying to find out if thingy:91 would be a suitable solution for our startup for the iot solution. At the moment I'm having a hard time with it, because the startup was very tough or actually not possible at all. Do you have any more ideas on how we can reach a satisfactory point for both of us?

[T1mS_]

Hi Heidi,

so after a reset of my notebook it works better, but not perfect yet.

I tried again these commands. This is the result:

2019-09-02T10:48:19.875Z DEBUG modem << \x0A
2019-09-02T10:48:19.876Z DEBUG modem << OK\x0D\x0A\x00
2019-09-02T10:48:19.890Z DEBUG modem >> AT+CFUN=1\x0D\x0A
2019-09-02T10:48:19.933Z DEBUG modem << OK\x0D
2019-09-02T10:48:38.410Z DEBUG modem >> AT+CFUN=4\x0D\x0A
2019-09-02T10:48:38.434Z DEBUG modem << OK\x0D
2019-09-02T10:48:50.482Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-09-02T10:48:50.496Z DEBUG modem << ERROR\x0D
2019-09-02T10:48:50.498Z ERROR Error: AT%XSYSTEMMODE = 0,1,1,0
 failed
2019-09-02T10:48:53.209Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-09-02T10:48:53.226Z DEBUG modem << ERROR\x0D\x0A
2019-09-02T10:48:53.227Z ERROR Error: AT%XSYSTEMMODE = 0,1,1,0
 failed
2019-09-02T10:48:54.105Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-09-02T10:48:54.121Z DEBUG modem << ERROR\x0D
2019-09-02T10:48:54.128Z ERROR Error: AT%XSYSTEMMODE = 0,1,1,0
 failed
2019-09-02T10:48:55.417Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-09-02T10:48:55.433Z DEBUG modem << ERROR\x0D
2019-09-02T10:48:55.434Z ERROR Error: AT%XSYSTEMMODE = 0,1,1,0
 failed
2019-09-02T10:48:55.917Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-09-02T10:48:55.935Z DEBUG modem << ERROR\x0D
2019-09-02T10:48:55.944Z ERROR Error: AT%XSYSTEMMODE = 0,1,1,0
 failed
2019-09-02T10:49:04.442Z DEBUG modem >> AT%XPCO=0\x0D\x0A
2019-09-02T10:49:04.457Z DEBUG modem << ERROR\x0D
2019-09-02T10:49:04.459Z ERROR Error: AT%XPCO=0
 failed
2019-09-02T10:49:05.308Z DEBUG modem >> AT%XPCO=0\x0D\x0A
2019-09-02T10:49:05.326Z DEBUG modem << ERROR\x0D
2019-09-02T10:49:05.329Z ERROR Error: AT%XPCO=0
 failed
2019-09-02T10:49:06.347Z DEBUG modem >> AT%XPCO=0\x0D\x0A
2019-09-02T10:49:06.362Z DEBUG modem << ERROR\x0D
2019-09-02T10:49:06.364Z ERROR Error: AT%XPCO=0
 failed
2019-09-02T10:49:07.315Z DEBUG modem >> AT%XPCO=0\x0D\x0A
2019-09-02T10:49:07.334Z DEBUG modem << ERROR\x0D
2019-09-02T10:49:07.336Z ERROR Error: AT%XPCO=0
 failed
2019-09-02T10:49:18.336Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-09-02T10:49:18.349Z DEBUG modem << +CFUN: 4\x0D
2019-09-02T10:49:18.357Z DEBUG modem << OK\x0D\x0A\x00
2019-09-02T10:49:18.360Z DEBUG modem >> AT+CFUN=1\x0D\x0A
2019-09-02T10:49:18.403Z DEBUG modem << OK\x0D
2019-09-02T10:49:27.653Z DEBUG modem >> AT%XEPCO=0\x0D\x0A
2019-09-02T10:49:27.660Z DEBUG modem << OK\x0D
2019-09-02T10:51:00.343Z INFO Modem port is closed
2019-09-02T10:53:05.457Z INFO Modem port is opened
2019-09-02T10:53:05.461Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-09-02T10:53:05.474Z DEBUG modem << 14.99-s+CFUN: 4\x0D
2019-09-02T10:53:05.476Z DEBUG modem << \x0A
2019-09-02T10:53:05.477Z DEBUG modem << OK\x0D\x0A\x00
2019-09-02T10:53:05.480Z DEBUG modem >> AT+CFUN=1\x0D\x0A
2019-09-02T10:53:05.524Z DEBUG modem << OK\x0D
2019-09-02T10:53:27.119Z DEBUG modem >> AT+CFUN=1\x0D\x0A
2019-09-02T10:53:27.123Z DEBUG modem << OK\x0D
2019-09-02T10:53:32.960Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-09-02T10:53:32.967Z DEBUG modem << ERROR\x0D
2019-09-02T10:53:32.969Z ERROR Error: AT%XSYSTEMMODE = 0,1,1,0
 failed
2019-09-02T10:53:40.464Z DEBUG modem >> AT+CFUN=4\x0D\x0A
2019-09-02T10:53:40.490Z DEBUG modem << OK\x0D\x0A
2019-09-02T10:53:43.648Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-09-02T10:53:43.663Z DEBUG modem << ERROR\x0D
2019-09-02T10:53:43.664Z ERROR Error: AT%XSYSTEMMODE = 0,1,1,0
 failed
2019-09-02T10:53:55.875Z DEBUG modem >> AT%XEPCO=0\x0D\x0A
2019-09-02T10:53:55.888Z DEBUG modem << OK\x0D
2019-09-02T10:54:10.844Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-09-02T10:54:10.860Z DEBUG modem << +CFUN: 4\x0D\x0A
2019-09-02T10:54:10.865Z DEBUG modem << OK\x0D\x0A\x00
2019-09-02T10:54:10.866Z DEBUG modem >> AT+CFUN=1\x0D\x0A
2019-09-02T10:54:10.910Z DEBUG modem << OK\x0D

AT+CFUN=4 works

AT%XSYSTEMMODE = 0,1,1,0 still fails

but AT%XEPCO=0 works also.

[Heidi-Irene Harvey Sollie]

I would actually suggest the nRF9160 Development Kit for developers to use in the development of their applications. It has an on-board debugger and an SDK with numerous examples. 

[T1mS_]

Now it is connected to the telekom network. I tried it again to add it in the nRFCloud but still with no luck.