Problem adding Thingy:91 in the nRF Cloud

[T1mS_]

Hello,

I try to add a Thingy:91 to the nRF Cloud after I received it today. The sim card got's activated without a problem. When I try to key in my IMEI and the Pin which is printed on the label I receive this error: "There was an error adding your device. It wasn't found. Is it connected?"

How to solve this and add the device to my account?

[Heidi]

Hi! 

Can you confirm that the Thingy:91 is on and the LED is blue and blinking.

Best regards,

Heidi

[T1mS_]

Hi Heidi, 

I think it is more like a blue-withe breathing in a two seconds on and around 5 seconds off interval. 

[Heidi]

I got the 'timed out' error a few times too and restarting my computer fixed the issue. 

In addition, the modem has to be off to set the system mode, so run AT+CFUN=4 first. Sorry, I should have clarified that earlier.

[T1mS_]

Still the same after rebooting my pc.

IS there a way to reset the modem completely?

[T1mS_]

I also tried a SODAQ (https://shop.sodaq.com/sodaq-sara-sff-r412m.html) board today with LTE-M and NB-IoT capabilities. I was able to connect to the telekom network from exact the same spot like I'm trying to connect the thingy:91...

[Heidi]

There a few ways to reset the modem. However, the best way is just power cycling the Thingy:91, switching it off and on while trying to connect. 

[T1mS_]

I will reset my notebook today and check if anything will change after that.

I'm trying to find out if thingy:91 would be a suitable solution for our startup for the iot solution. At the moment I'm having a hard time with it, because the startup was very tough or actually not possible at all. Do you have any more ideas on how we can reach a satisfactory point for both of us?

[Heidi]

I would actually suggest the nRF9160 Development Kit for developers to use in the development of their applications. It has an on-board debugger and an SDK with numerous examples. 

[T1mS_]

Now it is connected to the telekom network. I tried it again to add it in the nRFCloud but still with no luck. 

[T1mS_]

Could this be the problem from the log:

cloud_connect failed: -111

LTE link disconnect

Shutdown modem

***** Booting Zephyr OS v1.14.99-ncs2 *****