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Problem adding Thingy:91 in the nRF Cloud

Hello,

I try to add a Thingy:91 to the nRF Cloud after I received it today. The sim card got's activated without a problem. When I try to key in my IMEI and the Pin which is printed on the label I receive this error: "There was an error adding your device. It wasn't found. Is it connected?"

How to solve this and add the device to my account?

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0 Heidi-Irene Harvey Sollie over 5 years ago

Hi!

Can you confirm that the Thingy:91 is on and the LED is blue and blinking.

Best regards,

Heidi
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0 T1mS_ over 5 years ago in reply to Heidi-Irene Harvey Sollie

Hi Heidi,

I think it is more like a blue-withe breathing in a two seconds on and around 5 seconds off interval.
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0 T1mS_ over 5 years ago in reply to Heidi-Irene Harvey Sollie

This is the output, same error:

2019-09-04T12:15:16.465Z INFO Application data folder: C:\Users\TimSahr\AppData\Roaming\nrfconnect\pc-nrfconnect-linkmonitor
2019-09-04T12:15:16.524Z DEBUG App pc-nrfconnect-linkmonitor v1.1.0 official
2019-09-04T12:15:16.524Z DEBUG App path: C:\Users\TimSahr\.nrfconnect-apps\node_modules\pc-nrfconnect-linkmonitor
2019-09-04T12:15:16.525Z DEBUG nRFConnect 3.1.0 is supported by the app (^3.0.0)
2019-09-04T12:15:16.525Z DEBUG nRFConnect path: C:\Users\TimSahr\AppData\Local\Programs\nrfconnect\resources\app.asar
2019-09-04T12:15:16.525Z DEBUG HomeDir: C:\Users\TimSahr
2019-09-04T12:15:16.525Z DEBUG TmpDir: C:\Users\TimSahr\AppData\Local\Temp
2019-09-04T12:15:20.568Z INFO Modem port is opened
2019-09-04T12:15:20.572Z DEBUG modem << 02 0x10000 0x18000 \x09Secure\x09\x09rwxl\x0D\x0A
2019-09-04T12:15:20.574Z DEBUG modem << 03 0x18000 0x20000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.575Z DEBUG modem << 04 0x20000 0x28000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.576Z DEBUG modem << 05 0x28000 0x30000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.577Z DEBUG modem << 06 0x30000 0x38000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.580Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-09-04T12:15:20.598Z DEBUG modem << 07 0x38000 0x40000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.600Z DEBUG modem << 08 0x40000 0x48000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.601Z DEBUG modem << 09 0x48000 0x50000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.605Z DEBUG modem << 10 0x50000 0x58000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.607Z DEBUG modem << 11 0x58000 0x60000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.608Z DEBUG modem << 12 0x60000 0x68000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.609Z DEBUG modem << 13 0x68000 0x70000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.610Z DEBUG modem << 14 0x70000 0x78000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.613Z DEBUG modem << 15 0x78000 0x80000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.614Z DEBUG modem << 16 0x80000 0x88000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.616Z DEBUG modem << 17 0x88000 0x90000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.617Z DEBUG modem << 18 0x90000 0x98000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.618Z DEBUG modem << 19 0x98000 0xa0000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.619Z DEBUG modem << 20 0xa0000 0xa8000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.621Z DEBUG modem << 21 0xa8000 0xb0000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.622Z DEBUG modem << 22 0xb0000 0xb8000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.623Z DEBUG modem << 23 0xb8000 0xc0000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.625Z DEBUG modem << 24 0xc0000 0xc8000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.627Z DEBUG modem << 25 0xc8000 0xd0000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.628Z DEBUG modem << 26 0xd0000 0xd8000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.629Z DEBUG modem << 27 0xd8000 0xe0000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.630Z DEBUG modem << 28 0xe0000 0xe8000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.631Z DEBUG modem << 29 0xe8000 0xf0000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:15:20.634Z DEBUG modem << 30 0xf0000 0xf8000 \x09Non-Secure\x09rwxl\x0D
2019-09-04T12:15:20.643Z DEBUG modem << +CFUN: 1\x0D\x0A
2019-09-04T12:15:20.645Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:20.661Z DEBUG modem >> AT+CGSN=1\x0D\x0A
2019-09-04T12:15:20.668Z DEBUG modem << +CGSN: "352656100443962"\x0D
2019-09-04T12:15:20.671Z DEBUG modem << \x0A
2019-09-04T12:15:20.672Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:20.675Z DEBUG modem >> AT+CGMI\x0D\x0A
2019-09-04T12:15:20.681Z DEBUG modem << Nordic Semiconductor ASA\x0D
2019-09-04T12:15:20.686Z DEBUG modem << \x0A
2019-09-04T12:15:20.688Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:20.691Z DEBUG modem >> AT+CGMM\x0D\x0A
2019-09-04T12:15:20.696Z DEBUG modem << nRF9160-SICA\x0D\x0A
2019-09-04T12:15:20.697Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:20.702Z DEBUG modem >> AT+CGMR\x0D\x0A
2019-09-04T12:15:20.707Z DEBUG modem << mfw_nrf9160_1.0.0\x0D
2019-09-04T12:15:20.709Z DEBUG modem << \x0A
2019-09-04T12:15:20.711Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:20.712Z INFO Nordic Semiconductor ASA nRF9160-SICA [mfw_nrf9160_1.0.0] SerNr: 352656100443962
2019-09-04T12:15:20.713Z DEBUG modem >> AT+CEMODE?\x0D\x0A
2019-09-04T12:15:20.720Z DEBUG modem << +CEMODE: 0\x0D
2019-09-04T12:15:20.724Z DEBUG modem << \x0A
2019-09-04T12:15:20.726Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:20.739Z DEBUG modem >> AT%XCBAND=?\x0D\x0A
2019-09-04T12:15:20.746Z DEBUG modem << %XCBAND: (2,3,4,8,12,13,20,28)\x0D\x0A
2019-09-04T12:15:20.747Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:20.759Z DEBUG modem >> AT+CMEE?\x0D\x0A
2019-09-04T12:15:20.763Z DEBUG modem << +CMEE: 0\x0D
2019-09-04T12:15:20.764Z DEBUG modem << \x0A
2019-09-04T12:15:20.765Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:20.769Z DEBUG modem >> AT+CMEE=1\x0D\x0A
2019-09-04T12:15:20.773Z DEBUG modem << OK\x0D
2019-09-04T12:15:20.776Z DEBUG modem >> AT+CNEC?\x0D\x0A
2019-09-04T12:15:20.780Z DEBUG modem << +CNEC: 0\x0D
2019-09-04T12:15:20.782Z DEBUG modem << \x0A
2019-09-04T12:15:20.783Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:20.788Z DEBUG modem >> AT+CNEC=24\x0D\x0A
2019-09-04T12:15:20.792Z DEBUG modem << OK\x0D
2019-09-04T12:15:20.794Z DEBUG modem >> AT+CGEREP?\x0D\x0A
2019-09-04T12:15:20.799Z DEBUG modem << +CGEREP: 0,0\x0D
2019-09-04T12:15:20.804Z DEBUG modem << \x0A
2019-09-04T12:15:20.805Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:20.808Z DEBUG modem >> AT+CGDCONT?\x0D\x0A
2019-09-04T12:15:20.812Z DEBUG modem << OK\x0D\x0A
2019-09-04T12:15:20.815Z DEBUG modem >> AT+CGACT?\x0D\x0A
2019-09-04T12:15:20.821Z DEBUG modem << OK\x0D
2019-09-04T12:15:20.823Z DEBUG modem >> AT+CGEREP=1\x0D\x0A
2019-09-04T12:15:20.827Z DEBUG modem << OK\x0D
2019-09-04T12:15:20.830Z DEBUG modem >> AT+CIND=1,1,1\x0D\x0A
2019-09-04T12:15:20.836Z DEBUG modem << OK\x0D
2019-09-04T12:15:20.839Z DEBUG modem >> AT+CEREG=2\x0D\x0A
2019-09-04T12:15:20.842Z DEBUG modem << OK\x0D
2019-09-04T12:15:20.845Z DEBUG modem >> AT+CEREG?\x0D\x0A
2019-09-04T12:15:20.852Z DEBUG modem << +CEREG: 2,4,"FFFE","FFFFFFFF",9\x0D
2019-09-04T12:15:20.854Z DEBUG modem << \x0A
2019-09-04T12:15:20.855Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:20.861Z DEBUG modem >> AT%CESQ=1\x0D\x0A
2019-09-04T12:15:20.865Z DEBUG modem << OK\x0D
2019-09-04T12:15:20.871Z DEBUG modem >> AT+CESQ\x0D\x0A
2019-09-04T12:15:20.877Z DEBUG modem << +CESQ: 99,99,255,255,255,255\x0D\x0A
2019-09-04T12:15:20.886Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:20.892Z DEBUG modem >> AT%XSIM=1\x0D\x0A
2019-09-04T12:15:20.895Z DEBUG modem << OK\x0D\x0A
2019-09-04T12:15:20.898Z DEBUG modem >> AT%XSIM?\x0D\x0A
2019-09-04T12:15:20.906Z DEBUG modem << %XSIM: 1\x0D
2019-09-04T12:15:20.908Z DEBUG modem << \x0A
2019-09-04T12:15:20.910Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:20.921Z DEBUG modem >> AT+CPIN?\x0D\x0A
2019-09-04T12:15:20.926Z DEBUG modem << +CPIN: READY\x0D
2019-09-04T12:15:20.928Z DEBUG modem << \x0A
2019-09-04T12:15:20.929Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:20.938Z DEBUG modem >> AT+CPINR="SIM PIN"\x0D\x0A
2019-09-04T12:15:20.954Z DEBUG modem << +CPINR: "SIM PIN",3\x0D
2019-09-04T12:15:20.957Z DEBUG modem << \x0A
2019-09-04T12:15:20.959Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:20.963Z DEBUG modem >> AT+CIMI\x0D\x0A
2019-09-04T12:15:20.970Z DEBUG modem << 901405101052347\x0D
2019-09-04T12:15:20.971Z DEBUG modem << \x0A
2019-09-04T12:15:20.973Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:20.974Z INFO IMSIdentity: 901405101052347
2019-09-04T12:15:28.383Z INFO Modem port is closed
2019-09-04T12:15:31.964Z INFO Modem port is opened
2019-09-04T12:15:31.968Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-09-04T12:15:31.973Z DEBUG modem << +CFUN: 1\x0D
2019-09-04T12:15:31.979Z DEBUG modem << \x0A
2019-09-04T12:15:31.980Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:31.985Z DEBUG modem >> AT+CGSN=1\x0D\x0A
2019-09-04T12:15:31.990Z DEBUG modem << +CGSN: "352656100443962"\x0D\x0A
2019-09-04T12:15:31.998Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:32.001Z DEBUG modem >> AT+CGMI\x0D\x0A
2019-09-04T12:15:32.007Z DEBUG modem << Nordic Semiconductor ASA\x0D\x0A
2019-09-04T12:15:32.013Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:32.017Z DEBUG modem >> AT+CGMM\x0D\x0A
2019-09-04T12:15:32.021Z DEBUG modem << nRF9160-SICA\x0D\x0A
2019-09-04T12:15:32.023Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:32.029Z DEBUG modem >> AT+CGMR\x0D\x0A
2019-09-04T12:15:32.035Z DEBUG modem << mfw_nrf9160_1.0.0\x0D
2019-09-04T12:15:32.037Z DEBUG modem << \x0A
2019-09-04T12:15:32.038Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:32.039Z INFO Nordic Semiconductor ASA nRF9160-SICA [mfw_nrf9160_1.0.0] SerNr: 352656100443962
2019-09-04T12:15:32.046Z DEBUG modem >> AT+CEMODE?\x0D\x0A
2019-09-04T12:15:32.051Z DEBUG modem << +CEMODE: 0\x0D\x0A
2019-09-04T12:15:32.052Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:32.057Z DEBUG modem >> AT%XCBAND=?\x0D\x0A
2019-09-04T12:15:32.064Z DEBUG modem << %XCBAND: (2,3,4,8,12,13,20,28)\x0D
2019-09-04T12:15:32.066Z DEBUG modem << \x0A
2019-09-04T12:15:32.067Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:32.070Z DEBUG modem >> AT+CMEE?\x0D\x0A
2019-09-04T12:15:32.079Z DEBUG modem << +CMEE: 1\x0D
2019-09-04T12:15:32.081Z DEBUG modem << \x0A
2019-09-04T12:15:32.082Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:32.085Z DEBUG modem >> AT+CNEC?\x0D\x0A
2019-09-04T12:15:32.089Z DEBUG modem << +CNEC: 24\x0D
2019-09-04T12:15:32.091Z DEBUG modem << \x0A
2019-09-04T12:15:32.092Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:32.098Z DEBUG modem >> AT+CGEREP?\x0D\x0A
2019-09-04T12:15:32.103Z DEBUG modem << +CGEREP: 1,0\x0D\x0A
2019-09-04T12:15:32.105Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:32.113Z DEBUG modem >> AT+CIND=1,1,1\x0D\x0A
2019-09-04T12:15:32.121Z DEBUG modem << OK\x0D
2019-09-04T12:15:32.123Z DEBUG modem >> AT+CEREG=2\x0D\x0A
2019-09-04T12:15:32.132Z DEBUG modem << OK\x0D
2019-09-04T12:15:32.136Z DEBUG modem >> AT+CEREG?\x0D\x0A
2019-09-04T12:15:32.147Z DEBUG modem << +CEREG: 2,4,"FFFE","FFFFFFFF",9\x0D
2019-09-04T12:15:32.150Z DEBUG modem << \x0A
2019-09-04T12:15:32.152Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:32.165Z DEBUG modem >> AT%CESQ=1\x0D\x0A
2019-09-04T12:15:32.169Z DEBUG modem << OK\x0D
2019-09-04T12:15:32.173Z DEBUG modem >> AT+CESQ\x0D\x0A
2019-09-04T12:15:32.183Z DEBUG modem << +CESQ: 99,99,255,255,255,255\x0D
2019-09-04T12:15:32.199Z DEBUG modem << \x0A
2019-09-04T12:15:32.200Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:32.204Z DEBUG modem >> AT%XSIM=1\x0D\x0A
2019-09-04T12:15:32.207Z DEBUG modem << OK\x0D
2019-09-04T12:15:32.214Z DEBUG modem >> AT%XSIM?\x0D\x0A
2019-09-04T12:15:32.218Z DEBUG modem << %XSIM: 1\x0D
2019-09-04T12:15:32.220Z DEBUG modem << \x0A
2019-09-04T12:15:32.220Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:32.223Z DEBUG modem >> AT+CPIN?\x0D\x0A
2019-09-04T12:15:32.231Z DEBUG modem << +CPIN: READY\x0D
2019-09-04T12:15:32.232Z DEBUG modem << \x0A
2019-09-04T12:15:32.233Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:32.238Z DEBUG modem >> AT+CPINR="SIM PIN"\x0D\x0A
2019-09-04T12:15:32.251Z DEBUG modem << +CPINR: "SIM PIN",3\x0D\x0A
2019-09-04T12:15:32.252Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:32.255Z DEBUG modem >> AT+CIMI\x0D\x0A
2019-09-04T12:15:32.264Z DEBUG modem << 901405101052347\x0D
2019-09-04T12:15:32.265Z DEBUG modem << \x0A
2019-09-04T12:15:32.266Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:32.267Z INFO IMSIdentity: 901405101052347
2019-09-04T12:15:34.711Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-09-04T12:15:34.717Z DEBUG modem << +CFUN: 1\x0D
2019-09-04T12:15:34.724Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:34.725Z DEBUG modem >> AT+CGSN=1\x0D\x0A
2019-09-04T12:15:34.733Z DEBUG modem << +CGSN: "352656100443962"\x0D
2019-09-04T12:15:34.735Z DEBUG modem << \x0A
2019-09-04T12:15:34.735Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:34.738Z DEBUG modem >> AT+CGMI\x0D\x0A
2019-09-04T12:15:34.750Z DEBUG modem << Nordic Semiconductor ASA\x0D
2019-09-04T12:15:34.751Z DEBUG modem << \x0A
2019-09-04T12:15:34.752Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:34.755Z DEBUG modem >> AT+CGMM\x0D\x0A
2019-09-04T12:15:34.766Z DEBUG modem << nRF9160-SICA\x0D
2019-09-04T12:15:34.767Z DEBUG modem << \x0A
2019-09-04T12:15:34.769Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:34.771Z DEBUG modem >> AT+CGMR\x0D\x0A
2019-09-04T12:15:34.776Z DEBUG modem << mfw_nrf9160_1.0.0\x0D
2019-09-04T12:15:34.784Z DEBUG modem << \x0A
2019-09-04T12:15:34.784Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:34.785Z INFO Nordic Semiconductor ASA nRF9160-SICA [mfw_nrf9160_1.0.0] SerNr: 352656100443962
2019-09-04T12:15:34.788Z DEBUG modem >> AT+CEMODE?\x0D\x0A
2019-09-04T12:15:34.792Z DEBUG modem << +CEMODE: 0\x0D\x0A
2019-09-04T12:15:34.799Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:34.803Z DEBUG modem >> AT%XCBAND=?\x0D\x0A
2019-09-04T12:15:34.809Z DEBUG modem << %XCBAND: (2,3,4,8,12,13,20,28)\x0D
2019-09-04T12:15:34.818Z DEBUG modem << \x0A
2019-09-04T12:15:34.818Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:34.821Z DEBUG modem >> AT+CMEE?\x0D\x0A
2019-09-04T12:15:34.825Z DEBUG modem << +CMEE: 1\x0D
2019-09-04T12:15:34.833Z DEBUG modem << \x0A
2019-09-04T12:15:34.834Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:34.838Z DEBUG modem >> AT+CNEC?\x0D\x0A
2019-09-04T12:15:34.842Z DEBUG modem << +CNEC: 24\x0D
2019-09-04T12:15:34.849Z DEBUG modem << \x0A
2019-09-04T12:15:34.850Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:34.853Z DEBUG modem >> AT+CGEREP?\x0D\x0A
2019-09-04T12:15:34.857Z DEBUG modem << +CGEREP: 1,0\x0D
2019-09-04T12:15:34.858Z DEBUG modem << \x0A
2019-09-04T12:15:34.859Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:34.867Z DEBUG modem >> AT+CIND=1,1,1\x0D\x0A
2019-09-04T12:15:34.871Z DEBUG modem << OK\x0D
2019-09-04T12:15:34.874Z DEBUG modem >> AT+CEREG=2\x0D\x0A
2019-09-04T12:15:34.883Z DEBUG modem << OK\x0D
2019-09-04T12:15:34.887Z DEBUG modem >> AT+CEREG?\x0D\x0A
2019-09-04T12:15:34.893Z DEBUG modem << +CEREG: 2,4,"FFFE","FFFFFFFF",9\x0D
2019-09-04T12:15:34.900Z DEBUG modem << \x0A
2019-09-04T12:15:34.902Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:34.907Z DEBUG modem >> AT%CESQ=1\x0D\x0A
2019-09-04T12:15:34.910Z DEBUG modem << OK\x0D
2019-09-04T12:15:34.918Z DEBUG modem >> AT+CESQ\x0D\x0A
2019-09-04T12:15:34.924Z DEBUG modem << +CESQ: 99,99,255,255,255,255\x0D\x0A
2019-09-04T12:15:34.925Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:34.935Z DEBUG modem >> AT%XSIM=1\x0D\x0A
2019-09-04T12:15:34.942Z DEBUG modem << OK\x0D
2019-09-04T12:15:34.950Z DEBUG modem >> AT%XSIM?\x0D\x0A
2019-09-04T12:15:34.954Z DEBUG modem << %XSIM: 1\x0D\x0A
2019-09-04T12:15:34.956Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:34.959Z DEBUG modem >> AT+CPIN?\x0D\x0A
2019-09-04T12:15:34.966Z DEBUG modem << +CPIN: READY\x0D
2019-09-04T12:15:34.968Z DEBUG modem << \x0A
2019-09-04T12:15:34.968Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:34.972Z DEBUG modem >> AT+CPINR="SIM PIN"\x0D\x0A
2019-09-04T12:15:34.985Z DEBUG modem << +CPINR: "SIM PIN",3\x0D
2019-09-04T12:15:34.987Z DEBUG modem << \x0A
2019-09-04T12:15:34.987Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:34.990Z DEBUG modem >> AT+CIMI\x0D\x0A
2019-09-04T12:15:34.995Z DEBUG modem << 901405101052347\x0D
2019-09-04T12:15:35.002Z DEBUG modem << \x0A
2019-09-04T12:15:35.003Z DEBUG modem << OK\x0D\x0A\x00
2019-09-04T12:15:35.004Z INFO IMSIdentity: 901405101052347
2019-09-04T12:15:59.012Z DEBUG modem << [00:00:48.072,509] \x1B[0m<dbg> lte_lc.at_handler: recv: %CESQ: 51,2\x0D
2019-09-04T12:15:59.033Z DEBUG modem << \x1B[0m\x0D\x0A
2019-09-04T12:15:59.034Z DEBUG modem << [00:00:48.079,071] \x1B[0m<dbg> lte_lc.at_handler: recv: +CEREG: 2,"D2F5","01B3850B",9\x0D\x0A
2019-09-04T12:15:59.035Z DEBUG modem << \x1B[0m\x0D\x0A
2019-09-04T12:16:00.948Z DEBUG modem << [00:00:50.007,019] \x1B[0m<dbg> lte_lc.at_handler: recv: +CGEV: ME PDN ACT 0,0\x0D\x0A
2019-09-04T12:16:00.955Z DEBUG modem << \x1B[0m\x0D\x0A
2019-09-04T12:16:00.957Z DEBUG modem << [00:00:50.014,404] \x1B[0m<dbg> lte_lc.at_handler: recv: +CNEC_ESM: 50,0\x0D\x0A
2019-09-04T12:16:00.958Z DEBUG modem << \x1B[0m\x0D\x0A
2019-09-04T12:16:00.962Z DEBUG modem << [00:00:50.021,270] \x1B[0m<dbg> lte_lc.at_handler: recv: +CEREG: 5,"D2F5","01B3850B",9\x0D
2019-09-04T12:16:00.964Z DEBUG modem << \x1B[0m\x0D\x0A
2019-09-04T12:16:00.973Z DEBUG modem << Connected to LTE network\x0D\x0A
2019-09-04T12:16:01.342Z DEBUG modem << [00:00:50.400,299] \x1B[0m<dbg> nrf_cloud_transport.nct_connect: IPv4 Address 0x7688e003\x1B[0m\x0D
2019-09-04T12:16:02.157Z DEBUG modem << cloud_connect failed: -111\x0D\x0A
2019-09-04T12:16:02.164Z DEBUG modem << LTE link disconnect\x0D
2019-09-04T12:16:02.532Z DEBUG modem << Shutdown modem\x0D\x0A
2019-09-04T12:16:02.947Z DEBUG modem << ***** Booting Zephyr OS v1.14.99-ncs2 *****\x0D\x0A
2019-09-04T12:16:02.956Z DEBUG modem << Flash region\x09\x09Domain\x09\x09Permissions\x0D
2019-09-04T12:16:02.959Z DEBUG modem << 00 0x00000 0x08000 \x09Secure\x09\x09rwxl\x0D
2019-09-04T12:16:02.962Z DEBUG modem << 01 0x08000 0x10000 \x09Secure\x09\x09rwxl\x0D
2019-09-04T12:16:02.965Z DEBUG modem << 02 0x10000 0x18000 \x09Secure\x09\x09rwxl\x0D
2019-09-04T12:16:02.974Z DEBUG modem << 03 0x18000 0x20000 \x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:02.976Z DEBUG modem << 04 0x20000 0x28000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:02.977Z DEBUG modem << 05 0x28000 0x30000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:02.978Z DEBUG modem << 06 0x30000 0x38000 \x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:02.981Z DEBUG modem << 07 0x38000 0x40000 \x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:02.991Z DEBUG modem << 08 0x40000 0x48000 \x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:02.992Z DEBUG modem << 09 0x48000 0x50000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:02.993Z DEBUG modem << 10 0x50000 0x58000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:02.994Z DEBUG modem << 11 0x58000 0x60000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:02.997Z DEBUG modem << 12 0x60000 0x68000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.007Z DEBUG modem << 13 0x68000 0x70000 \x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:03.009Z DEBUG modem << 14 0x70000 0x78000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.010Z DEBUG modem << 15 0x78000 0x80000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.012Z DEBUG modem << 16 0x80000 0x88000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.014Z DEBUG modem << 17 0x88000 0x90000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.024Z DEBUG modem << 18 0x90000 0x98000 \x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:03.025Z DEBUG modem << 19 0x98000 0xa0000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.026Z DEBUG modem << 20 0xa0000 0xa8000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.028Z DEBUG modem << 21 0xa8000 0xb0000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.029Z DEBUG modem << 22 0xb0000 0xb8000 \x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:03.032Z DEBUG modem << 23 0xb8000 0xc0000 \x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:03.042Z DEBUG modem << 24 0xc0000 0xc8000 \x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:03.044Z DEBUG modem << 25 0xc8000 0xd0000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.045Z DEBUG modem << 26 0xd0000 0xd8000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.047Z DEBUG modem << 27 0xd8000 0xe0000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.049Z DEBUG modem << 28 0xe0000 0xe8000 \x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:03.059Z DEBUG modem << 29 0xe8000 0xf0000 \x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:03.061Z DEBUG modem << 30 0xf0000 0xf8000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.062Z DEBUG modem << 31 0xf8000 0x100000 \x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.064Z DEBUG modem << Non-secure callable region 0 placed in flash region 2 with size 32.\x0D
2019-09-04T12:16:03.067Z DEBUG modem << SRAM region\x09\x09Domain\x09\x09Permissions\x0D
2019-09-04T12:16:03.077Z DEBUG modem << 00 0x00000 0x02000\x09Secure\x09\x09rwxl\x0D\x0A
2019-09-04T12:16:03.078Z DEBUG modem << 01 0x02000 0x04000\x09Secure\x09\x09rwxl\x0D\x0A
2019-09-04T12:16:03.079Z DEBUG modem << 02 0x04000 0x06000\x09Secure\x09\x09rwxl\x0D\x0A
2019-09-04T12:16:03.081Z DEBUG modem << 03 0x06000 0x08000\x09Secure\x09\x09rwxl\x0D\x0A
2019-09-04T12:16:03.082Z DEBUG modem << 04 0x08000 0x0a000\x09Secure\x09\x09rwxl\x0D\x0A
2019-09-04T12:16:03.092Z DEBUG modem << 05 0x0a000 0x0c000\x09Secure\x09\x09rwxl\x0D
2019-09-04T12:16:03.095Z DEBUG modem << 06 0x0c000 0x0e000\x09Secure\x09\x09rwxl\x0D\x0A
2019-09-04T12:16:03.095Z DEBUG modem << 07 0x0e000 0x10000\x09Secure\x09\x09rwxl\x0D\x0A
2019-09-04T12:16:03.096Z DEBUG modem << 08 0x10000 0x12000\x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.097Z DEBUG modem << 09 0x12000 0x14000\x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.100Z DEBUG modem << 10 0x14000 0x16000\x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:03.110Z DEBUG modem << 11 0x16000 0x18000\x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.111Z DEBUG modem << 12 0x18000 0x1a000\x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.111Z DEBUG modem << 13 0x1a000 0x1c000\x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.112Z DEBUG modem << 14 0x1c000 0x1e000\x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.115Z DEBUG modem << 15 0x1e000 0x20000\x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:03.126Z DEBUG modem << 16 0x20000 0x22000\x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:03.127Z DEBUG modem << 17 0x22000 0x24000\x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.129Z DEBUG modem << 18 0x24000 0x26000\x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.130Z DEBUG modem << 19 0x26000 0x28000\x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.131Z DEBUG modem << 20 0x28000 0x2a000\x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:03.142Z DEBUG modem << 21 0x2a000 0x2c000\x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:03.144Z DEBUG modem << 22 0x2c000 0x2e000\x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.145Z DEBUG modem << 23 0x2e000 0x30000\x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.146Z DEBUG modem << 24 0x30000 0x32000\x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.147Z DEBUG modem << 25 0x32000 0x34000\x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.149Z DEBUG modem << 26 0x34000 0x36000\x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:03.162Z DEBUG modem << 27 0x36000 0x38000\x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.163Z DEBUG modem << 28 0x38000 0x3a000\x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.164Z DEBUG modem << 29 0x3a000 0x3c000\x09Non-Secure\x09rwxl\x0D\x0A
2019-09-04T12:16:03.165Z DEBUG modem << 30 0x3c000 0x3e000\x09Non-Secure\x09rwxl\x0D
2019-09-04T12:16:03.166Z DEBUG modem << 31 0x3e000 0x40000\x09Non-Secure\x09rwxl\x0D\x0A\x0D\x0A
2019-09-04T12:16:03.177Z DEBUG modem << Peripheral\x09\x09Domain\x09\x09Status\x0D\x0A
2019-09-04T12:16:03.179Z DEBUG modem << 00 NRF_P0\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.179Z DEBUG modem << 01 NRF_CLOCK\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.180Z DEBUG modem << 02 NRF_RTC1\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.180Z DEBUG modem << 03 NRF_NVMC\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.182Z DEBUG modem << 04 NRF_UARTE1\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.191Z DEBUG modem << 05 NRF_UARTE2\x09\x09Secure\x09\x09SKIP\x0D\x0A
2019-09-04T12:16:03.193Z DEBUG modem << 06 NRF_TWIM2\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.194Z DEBUG modem << 07 NRF_SPIM3\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.195Z DEBUG modem << 08 NRF_TIMER0\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.196Z DEBUG modem << 09 NRF_TIMER1\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.197Z DEBUG modem << 10 NRF_TIMER2\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.198Z DEBUG modem << 11 NRF_SAADC\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.200Z DEBUG modem << 12 NRF_PWM0\x09\x09Non-Secure\x09OK\x0D
2019-09-04T12:16:03.212Z DEBUG modem << 13 NRF_PWM1\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.213Z DEBUG modem << 14 NRF_PWM2\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.213Z DEBUG modem << 15 NRF_PWM3\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.214Z DEBUG modem << 16 NRF_IPC\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.215Z DEBUG modem << 17 NRF_VMC\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.216Z DEBUG modem << 18 NRF_FPU\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.217Z DEBUG modem << 19 NRF_EGU1\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.228Z DEBUG modem << 20 NRF_EGU2\x09\x09Non-Secure\x09OK\x0D\x0A
2019-09-04T12:16:03.229Z DEBUG modem << 21 NRF_GPIOTE1\x09\x09Non-Secure\x09OK\x0D\x0A\x0D\x0A
2019-09-04T12:16:03.230Z DEBUG modem << SPM: NS image at 0x18200\x0D\x0A
2019-09-04T12:16:03.231Z DEBUG modem << SPM: NS MSP at 0x2002d5a0\x0D\x0A
2019-09-04T12:16:03.232Z DEBUG modem << SPM: NS reset vector at 0x27c41\x0D\x0A
2019-09-04T12:16:03.233Z DEBUG modem << SPM: prepare to jump to Non-Secure image.\x0D\x0A
2019-09-04T12:16:04.872Z DEBUG modem << ***** Booting Zephyr OS v1.14.99-ncs2 *****\x0D
2019-09-04T12:16:04.881Z DEBUG modem << [00:00:01.638,427] \x1B[0m<dbg> board_nonsecure.pca20035_magpio_configure: AT CMD: AT%XMODEMTRACE=0\x1B[0m\x0D
2019-09-04T12:16:04.894Z DEBUG modem << [00:00:01.648,315] \x1B[0m<dbg> board_nonsecure.pca20035_magpio_configure: AT RESP: OK\x0D\x0A
2019-09-04T12:16:04.895Z DEBUG modem << \x1B[0m\x0D\x0A
2019-09-04T12:16:04.916Z DEBUG modem << [00:00:01.656,188] \x1B[0m<dbg> board_nonsecure.pca20035_magpio_configure: AT CMD: AT%XMAGPIO=1,1,1,7,1,746,803,2,698,748,2,1710,2200,3,824,894,4,880,960,5,791,849,7,1574,1577\x1B[0m\x0D\x0A
2019-09-04T12:16:04.917Z DEBUG modem << [00:00:01.671,966] \x1B[0m<dbg> board_nonsecure.pca20035_magpio_configure: AT RESP: OK\x0D\x0A
2019-09-04T12:16:04.917Z DEBUG modem << \x1B[0m\x0D\x0A
2019-09-04T12:16:04.929Z DEBUG modem << [00:00:01.679,809] \x1B[0m<dbg> board_nonsecure.pca20035_magpio_configure: MAGPIO successfully configured\x1B[0m\x0D
2019-09-04T12:16:04.931Z DEBUG modem << Asset tracker started\x0D\x0A
2019-09-04T12:16:04.934Z DEBUG modem << [00:00:01.691,986] \x1B[0m<dbg> nrf_cloud_transport.nct_client_id_get: client_id = nrf-352656100443962\x1B[0m\x0D
2019-09-04T12:16:04.946Z DEBUG modem << [00:00:01.701,049] \x1B[0m<dbg> nrf_cloud_transport.nct_topics_populate: shadow_base_topic: $aws/things/nrf-352656100443962/shadow\x1B[0m\x0D\x0A
2019-09-04T12:16:04.962Z DEBUG modem << [00:00:01.712,554] \x1B[0m<dbg> nrf_cloud_transport.nct_topics_populate: accepted_topic: $aws/things/nrf-352656100443962/shadow/get/accepted\x1B[0m\x0D\x0A
2019-09-04T12:16:04.970Z DEBUG modem << [00:00:01.724,884] \x1B[0m<dbg> nrf_cloud_transport.nct_topics_populate: rejected_topic: $aws/things/nrf-352656100443962/shadow/get/rejected\x1B[0m\x0D
2019-09-04T12:16:04.988Z DEBUG modem << [00:00:01.737,213] \x1B[0m<dbg> nrf_cloud_transport.nct_topics_populate: update_delta_topic: $aws/things/nrf-352656100443962/shadow/update/delta\x1B[0m\x0D\x0A
2019-09-04T12:16:05.000Z DEBUG modem << [00:00:01.749,908] \x1B[0m<dbg> nrf_cloud_transport.nct_topics_populate: update_topic: $aws/things/nrf-352656100443962/shadow/update\x1B[0m\x0D\x0A
2019-09-04T12:16:05.013Z DEBUG modem << [00:00:01.761,566] \x1B[0m<dbg> nrf_cloud_transport.nct_topics_populate: shadow_get_topic: $aws/things/nrf-352656100443962/shadow/get\x1B[0m\x0D\x0A
2019-09-04T12:16:05.014Z DEBUG modem << Connecting to LTE network. This may take several minutes.\x0D\x0A
2019-09-04T12:16:05.028Z DEBUG modem << [00:00:01.780,059] \x1B[0m<inf> lte_lc: Using legacy LTE PCO mode...\x1B[0m\x0D\x0A

0 T1mS_ over 5 years ago in reply to Heidi-Irene Harvey Sollie

Also, after going back to the at_client firmware, the certificates are gone. I have to upload them again.
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0 Heidi-Irene Harvey Sollie over 5 years ago in reply to T1mS_

Hi, it can take a while for the initial connection. Please wait at least 10 minutes and then attach the output.
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0 T1mS_ over 5 years ago in reply to Heidi-Irene Harvey Sollie

Hi Heidi-Irene Harvey Sollie,

Thanks for the effort. It is finally connected to my Cloud Account. .

One last favor for the time being, can you link me the source code of the thingy91_nbiot_legacy_pco_v0.2.2.hex I have installed now. I think this would be a good base for me to start my own code.
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0 codecandy over 5 years ago in reply to Heidi-Irene Harvey Sollie

Hi,

I got my Thingy:91 today. I am at the same problem - Unable to use the SIM card to connect anywhere. I used another SIM card which has LTE, unfortunately I do not see the Thingy91 connecting at all.

I connected the device via USB cable, tried the nRF programmer app. I get the error- no USB device found. But when I use the LTE Link Monitor, I do see the device trying to search for networks ( i assume).

Could you perhaps help or share on how to make this device work ?.

Kind regards

Candy
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0 codecandy over 5 years ago in reply to Heidi-Irene Harvey Sollie

Hi,

I got my Thingy:91 today. I am at the same problem - Unable to use the SIM card to connect anywhere. I used another SIM card which has LTE, unfortunately I do not see the Thingy91 connecting at all.

I connected the device via USB cable, tried the nRF programmer app. I get the error- no USB device found. But when I use the LTE Link Monitor, I do see the device trying to search for networks ( i assume).

Could you perhaps help or share on how to make this device work ?.

Kind regards

Candy
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0 T1mS_ over 5 years ago in reply to codecandy

codecandy

Hi,

I think to use the Programmer App on the thingy:91 you need either a jlink device (https://www.segger.com/products/debug-probes/j-link/) or the nrf9160 dk (https://www.nordicsemi.com/?sc_itemid=%7B85BE3024-A887-4410-8F78-E71CD60B3A5E%7D) to flash it.

But you might insert the second sim you mentioned (not the iBasis), connect to your pc, start the lte link monitor, choose the correct com port and let it rest for at least 15 minutes.

I'm not sure how much I'm responsible for this trouble by myself, because I tried a lot of AT+... commands in the beginning and I might broke something on my own...
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0 codecandy over 5 years ago in reply to T1mS_

Hi Tim,

I tried the second SIM - same status. I tried the second SIM also on a hotspot device and I am able to get to the internet. Then I tried the iBase SIM card on the hotspot device.I am able to connect via EPlus - In an open terrace, I am able to get a good signal - South of Heidelberg, Germany.

This tells me- something is not set properly with the Thingy 91.I am wondering how could I debug this.

Kind regards

Candy
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