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Installing Command Line Tools 10.4.0 fails on MacOS (10.14.6)

Pertti Kasanen

Installing the new nRF-Command-Line-Tools_10_4_0_OSX.pkg fails on MacOS (10.14.6). The installer gets to the summary stage and displays an error "please contact the supplier".

Installing the 10.3.0 in the same way succeeds.

Pertti

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  • 0

    Hi,

    We have now released nRF Command Line Tools v10.4.1, where the issue of failing installer on MacOS is fixed.

    The issue of nrfjprog failing on MacOS and GNU/Linux is also fixed.

    For those of you using the nRF91 series this means you now have the fixes introduced in v10.4.0 working on all platforms.

    Regards,
    Terje

  • 0 in reply to tesc

    Hi Tesc, nrfjprog still fails on my Mac after installing v10.4.1. The installer works fine, but running nrfjprog goes like this:

    $ ./nrfjprog --reset --program /var/folders/tq/c6wwp0ks41zdg9d9w9t5y32w0000gn/T/arduino_build_392483/sketch_oct10a.ino.hex --sectorerase -f nrf52
    ERROR: JLinkARM DLL load failed. Try again. If it keeps failing, please
    ERROR: reinstall latest JLinkARM from Segger webpage.

    I ran the JLink installer in the Nordic package, same effect.

    I ran the official JLink installer from SEGGER, same effect.

    Any ideas?

  • 0 in reply to Anders Nelson

    Hi,

    What board are you using, and have nrfjprog worked previously with your setup?

    It may be a different error from what is indicated in the error message. Can you double check that there is indeed a J-Link programmer connected to the device, that it is an nRF52 device, and that the programmer and device are powered? If an nRF52 DK, there programmer should be on the board.

    Try without the "-f nrf52" flag as well. nrfjprog should be able to auto-detect the family, and we have seen in some situations that providing the family flag may fail.

    Regards,
    Terje

  • 0 in reply to tesc

    Hi Terje, here are some screenshots of the JLink apps working with my JLink programmer:

    They work, but nrfjprog does not. The device and programmer are powered. I tried removing the flags as you suggested but it didn't help. I then shortened the command to simply erase the chip but the same error was displayed.

    What else can I try?

  • 0 in reply to Anders Nelson

    , I haven't managed to replicate it on my mac, but I think the nrfjprog log may give us a hint of what the issue is. Could you run "nrfjprog -e --log" and check in the log if both the nRF_open_dll and Segger_open_dll load paths match your installation? 

    The log I got for reference:

    2019-Nov-15 10:07:56  --------------------------------------------------------------------------------
2019-Nov-15 10:07:56  nrfjprog -e --log 
2019-Nov-15 10:07:56  nrfjprog version 10.5.0 
2019-Nov-15 10:07:56  --------------------------------------------------------------------------------
2019-Nov-15 10:07:56  nRF_logger_open
2019-Nov-15 10:07:56  nRF_logger_open:	nRFJProg logger opened to callback at address 0X1051FFAB0
2019-Nov-15 10:07:56  nRF_open_dll
2019-Nov-15 10:07:56  nRF_open_dll:	Load library at "/Applications/Nordic Semiconductor/nrfjprog/libjlinkarm_unknown_nrfjprogdll.dylib".

2019-Nov-15 10:07:56  . nRFXX_logger_open
2019-Nov-15 10:07:56  . nRFXX_logger_open:	nRFJProg logger opened to callback at address 0X105284130
2019-Nov-15 10:07:56  . . Segger_logger_open
2019-Nov-15 10:07:56  . . Segger_logger_open:	nRFJProg logger opened to callback at address 0X1052B60C0
2019-Nov-15 10:07:56  . . Segger_open_dll
2019-Nov-15 10:07:56  . . Segger_open_dll:	Load library at "/Applications/SEGGER/JLink/libjlinkarm.6.54.3.dylib".

  • 0 in reply to Vidar Berg

    When I first ran your suggestion, I got this:

    $ nrfjprog -e --log
    WARNING: No logging will be possible since nrfjprog.exe has no write permission
    WARNING: to the current directory.
    ERROR: JLinkARM DLL load failed. Try again. If it keeps failing, please
    ERROR: reinstall latest JLinkARM from Segger webpage.

    I then ran:

    $ sudo ./nrfjprog -e --log
    Password:
    ERROR: JLinkARM DLL load failed. Try again. If it keeps failing, please
    ERROR: reinstall latest JLinkARM from Segger webpage.

    The log is here:

    2019-Nov-17 15:10:05 --------------------------------------------------------------------------------
    2019-Nov-17 15:10:05 ./nrfjprog -e --log
    2019-Nov-17 15:10:05 nrfjprog version 10.4.1
    2019-Nov-17 15:10:05 --------------------------------------------------------------------------------
    2019-Nov-17 15:10:05 nRF_logger_open
    2019-Nov-17 15:10:05 nRF_logger_open: nRFJProg logger opened to callback at address 0X10A16AD30
    2019-Nov-17 15:10:05 nRF_open_dll
    2019-Nov-17 15:10:05 nRF_open_dll: Load library at "/Applications/Nordic Semiconductor/nrfjprog/libjlinkarm_unknown_nrfjprogdll.dylib".

    2019-Nov-17 15:10:05 . nRFXX_logger_open
    2019-Nov-17 15:10:05 . nRFXX_logger_open: nRFJProg logger opened to callback at address 0X10A1EED40
    2019-Nov-17 15:10:05 . . Segger_logger_open
    2019-Nov-17 15:10:05 . . Segger_logger_open: nRFJProg logger opened to callback at address 0X10A221B00
    2019-Nov-17 15:10:05 . . Segger_open_dll
    2019-Nov-17 15:10:05 . . Segger_open_dll: Load library at "libjlinkarm.dylib".

    2019-Nov-17 15:10:05 . . Segger_open_dll: Failed while loading a function from jlinkarm dll.

    2019-Nov-17 15:10:05 . nRF_close_dll
    2019-Nov-17 15:10:05 . . nRFXX_close_dll
    2019-Nov-17 15:10:05 . nRF_close_dll: Freeing Library.

    Here is the alias named ""libjlinkarm.dylib":

    Any ideas?

  • 0 in reply to Anders Nelson

    Do you have a folder name just "JLink" in this folder which points to your JLink_V654a folder?

    My current installation:

    $ pwd

    /Applications/SEGGER

    $ ls -l

    total 0

    lrwxr-xr-x   1 root  wheel    32 Nov 15 09:48 JLink -> /Applications/SEGGER/JLink_V654c

    drwxr-xr-x  41 root  wheel  1312 Jul 16 21:31 JLink_V644e

    drwxr-xr-x  48 root  wheel  1536 Nov 15 09:48 JLink_V654c

Reply Children
  • 0 in reply to Vidar Berg

    Yes:

    $ cd /Applications/SEGGER/
    $ ls -l
    total 0
    lrwxr-xr-x 1 root wheel 32 Nov 5 21:05 JLink -> /Applications/SEGGER/JLink_V654a
    drwxr-xr-x 46 root wheel 1472 Nov 4 22:34 JLink_V650b
    drwxr-xr-x 48 root wheel 1536 Nov 5 21:05 JLink_V654a

  • +2 in reply to Anders Nelson

    Please try to install nrfjprog v10.5.0 if you still see the issue. This release included some improvements that might be relevant to this. And if that doesn't help you may also try to install Jlink v.6.54c

  • 0 in reply to Vidar Berg

    Hey Vidor,

    I'm getting much further with 10.5.0, now it appears my JLinkARM device's serial number of '-1' is stopping things. I've attached the log here:

    2019-Dec-07 23:39:11  --------------------------------------------------------------------------------
2019-Dec-07 23:39:11  ./nrfjprog --reset --program /Users/ufanders/Desktop/sketch_oct10a/sketch_oct10a.ino.feather_nrf52840_express.hex --sectorerase -f nrf52 --log 
2019-Dec-07 23:39:11  nrfjprog version 10.5.0 
2019-Dec-07 23:39:11  --------------------------------------------------------------------------------
2019-Dec-07 23:39:11  nRF_logger_open
2019-Dec-07 23:39:11  nRF_logger_open:	nRFJProg logger opened to callback at address 0X10C1C1AB0
2019-Dec-07 23:39:11  nRF_open_dll
2019-Dec-07 23:39:11  nRF_open_dll:	Load library at "/Applications/Nordic Semiconductor/nrfjprog/libjlinkarm_nrf52_nrfjprogdll.dylib".

2019-Dec-07 23:39:11  . nRF52_logger_open
2019-Dec-07 23:39:11  . nRF52_logger_open:	nRFJProg logger opened to callback at address 0X10C24A130
2019-Dec-07 23:39:11  . nRF52_open_dll
2019-Dec-07 23:39:11  . . Segger_logger_open
2019-Dec-07 23:39:11  . . Segger_logger_open:	nRFJProg logger opened to callback at address 0X10C282C50
2019-Dec-07 23:39:11  . . Segger_open_dll
2019-Dec-07 23:39:11  . . Segger_open_dll:	Load library at "/Applications/SEGGER/JLink/libjlinkarm.6.54.3.dylib".

2019-Dec-07 23:39:11  . . . Segger_dll_version
2019-Dec-07 23:39:11  . . Segger_set_core_data
2019-Dec-07 23:39:11  nRF_enum_emu_snr
2019-Dec-07 23:39:11  . nRF52_enum_emu_snr
2019-Dec-07 23:39:11  . . Segger_enum_emu_snr
2019-Dec-07 23:39:11  . . . Segger_enum_emu_snr
2019-Dec-07 23:39:11  . . . . Segger_get_num_emus
2019-Dec-07 23:39:11  nRF_connect_to_emu_with_snr
2019-Dec-07 23:39:11  . nRF52_connect_to_emu_with_snr
2019-Dec-07 23:39:11  . . Segger_connect_to_emu_with_snr
2019-Dec-07 23:39:11  . . . Segger_is_connected_to_emu
2019-Dec-07 23:39:11  . . . Segger_enum_emu_snr
2019-Dec-07 23:39:11  . . . . Segger_get_num_emus
2019-Dec-07 23:39:11  . . . Segger_connect_to_emu_with_snr
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	Segger logging enabled with callback at 0x4498928512.

2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:015.635   
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	Firmware: J-Link OB-STM32F072-CortexM compiled Jan  7 2019 14:09:37
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:023.725   
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	Hardware: V1.00
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:024.120   
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	S/N: 4294967295
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:024.364   
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	OEM: SEGGER
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:024.651   
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	Feature(s): GDB, RDI, FlashBP, FlashDL, JFlash, RDDI
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:027.583   
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	TELNET listener socket opened on port 19021
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:027.907   
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	WEBSRV Starting webserver
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:028.135   
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	WEBSRV Webserver running on local port 19080
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:028.291 
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	- 16.704ms returns O.K.  
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:028.447 
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	JLINK_GetHWStatus(...)  
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:029.040 
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	- 0.686ms returns 0x00  
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:029.233 
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	JLINK_ExecCommand("SetRestartOnClose = 0", ...).   
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:029.404 
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	- 0.096ms returns 0x01  
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:029.574 
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	JLINK_ExecCommand("DisableFlashDL", ...).   
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:029.738 
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	- 0.079ms returns 0x00  
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:029.884 
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	JLINK_ExecCommand("ExcludeFlashCacheRange 0x0-0xFFFFFFFF", ...).   
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:030.051 
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	- 0.078ms returns 0x00  
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:030.190   
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	JLINK_SetHookUnsecureDialog(...)
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:030.323 
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	- 0.197ms returns 0  
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:030.455 
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	JLINK_TIF_Select(JLINKARM_TIF_SWD)  
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:031.208 
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	- 0.837ms returns 0x00  
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:031.363 
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	JLINK_SetSpeed(2000)  
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:031.591 
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	- 0.297ms  
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLinkARM.dll GetSN returned error -1.

2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	T167EE5C0 000:042.044 
2019-Dec-07 23:39:11  . . . . Segger_connect_to_emu_without_snr:	JLink INFO	JLINK_Close()  
2019-Dec-07 23:39:11  nRF_close_dll
2019-Dec-07 23:39:11  . nRF52_close_dll
2019-Dec-07 23:39:11  . . Segger_close
2019-Dec-07 23:39:11  . . . Segger_disconnect_from_emu
2019-Dec-07 23:39:11  . . . . Segger_is_connected_to_emu
2019-Dec-07 23:39:11  . . Segger_close:	Freeing Library.

2019-Dec-07 23:39:11  nRF_close_dll:	Freeing Library.

    nrfjprog seems intent on /not/ checking the serial number, so why is it halting on the result of "Segger_connect_to_emu_without_snr"?

    Thanks,

  • 0 in reply to Anders Nelson

    Excellent, it looks to be correctly installed now. But the SN shouldn't be '-1', maybe you have a jlink clone? I found a similar forum post about that here: https://devzone.nordicsemi.com/f/nordic-q-a/43197/nrfjproj-error-jlinkarm-dll-reported-an-error. In that case I would consider to be a Nordic dev kit. It has an on-board Jlink lite.   

  • +1 in reply to Vidar Berg

    Yes I was using a JLink clone but I'm surprised nrfjprog checked the serial number, again considering the log implies it's not interested in the serial number.

    I just bought a JLink EDU and the chain works as expected.

    Thanks!

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