NRF Toolbox doesn't detect devices

[daleye]

NRF Connect sees the devices no issues and connect. When it comes to running any of the examples in the toolbox, the devices are never seen. Location services are allowed for toolbox. Not sure what the issue is. 

[Amanda Hsieh]

Hi, 

What is the version of nRF connect and nRF52840DK you are using?

Could you provide the nRF connect log?

-Amanda H

[daleye]

Android version 4.22.3

nrf52840dk rev 1.1.1

[daleye]

Not sure how I would get a log from the connect app. Or if that's relevant. the nRF Connect works, but Toolbox and even Blink apps never see any devices when they scan.

[daleye]

Still waiting.. nrf Blinky doesn't work either, looking at the play store people have complained about this since last year.  Android 10 issue? nRF connect works and can toggle the LED..

[Amanda Hsieh]

Hi,

There is an issue on Android 10, where users have to manually go into app settings and disable and enable location permissions for it to work. You might have to do it a couple of times to get the apps working. This was an issue that popped right after users upgraded their devices to Android 10.

What we believe is that the Android 10 upgrade did not restore the permissions granted to the apps properly. We faced the same issue and the above fix is what we had to do.

-Amanda H.