NRF Toolbox doesn't detect devices

Question

NRF Connect sees the devices no issues and connect. When it comes to running any of the examples in the toolbox, the devices are never seen. Location services are allowed for toolbox. Not sure what the issue is.

Amanda Hsieh · Accepted Answer

Hi, 
 
 There is an issue on Android 10, where users have to manually go into app settings and disable and enable location permissions for it to work. You might have to do it a couple of times to get the apps working. This was an issue that popped right after users upgraded their devices to Android 10. 
 
 What we believe is that the Android 10 upgrade did not restore the permissions granted to the apps properly. We faced the same issue and the above fix is what we had to do. 
 
 -Amanda H.

daleye · Answer

This did it, what is interesting, is I tried uninstalling and reinstalling the apps multiple times. I suspect the bug is more related to the automatic permissions request dialog that pops up. While this setting seems to be accepted and shows the proper state in the permissions settings, a disable and then enable solved the problem. 
 
 Full steps: 
 
 Download nrf Toolbox 
 Launch toolbox 
 Attempt an example app, for instance HTS 
 You will be prompted to provide location services to the app, approve 
 Go to settings->location services permissions->nrf toolbox 
 disable access 
 THEN 
 allow access 
 close the nrf Toolbox 
 relaunch 
 Go back to HTS 
 Click connect... all should be happy.

NRF Toolbox doesn't detect devices

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