nRF Connect install hangs on Windows

[Ola Martin Lykkja]

Hi,

I try to install nrfconnectsetup330ia32.exe on my Windows-10 x64 bit computer. The setup program hangs when the progress bar is at about 33%. It just sits there without using cpu resources.

The first time i installed, it installed successfully, but would not run. It complained about mismatch between some old version 2.x and new 3.x. Then I uninstalled everything Nordic/nRF from Windows "Add or remove programs", and also manually from /users/xxx/AppData.  After this uninstall/reamoval and also reboot, i am unsable to reinstall.

It seems that the USB drivers are installed, beceause i get new COM ports when i plug in the Thingy:91 USB cable.

Br

Ola Martin Lykkja

[ovrebekk]

Hi Ola

Sometimes an installer will trigger a separate driver installer in the background, and until the second installer is confirmed and completed the initial installer will not complete. Could this be the case here?

Best regards
Torbjørn

[Ola Martin Lykkja]

I left if running over night, but it did not complete.  I cannot see any dialog or UAC Eleveation dialog.

[ovrebekk]

Hi 

I have asked the dev team for some more tips on debugging this and I'm still waiting for a response. 

I will do my best to get back to you on this early next week. 

Best regards
Torbjørn

[Steven]

Any solutions for this? Windows 10, nrf connect 3.6.1 or 3.6.0 install hangs at 33%

[Steven]

For anyone else following this uninstall old versions and retry, this worked for me.

[mexco]

I tried to update to 3.10.0 from 3.9.3, but stuck at 33%. Also, after unstall , manual removal of traces from Registery, Temporaray File, Program Files folders, the new Install does not proceed more than 33% even after a night long duration. The version 3.9.3 was working well. One day a notfication of new verion appeared. I clicked to update while in parallel SES was opened and I was working on some project in SES. Meanwhle, there was Wifi diconnectivity for some time. Then, the updat never recover. I tried all possible above mentioned methods.

[ovrebekk]

Hi 

I see you opened another ticket on this, which is better than resurrecting and old case, and I will let Simon handle this issue there.  

Best regards
Torbjørn