There was an error submitting your user information. This SIM cannot be activated

[AndreiZi]

Hi,

During the initialization of the SIM I have this message:

There was an error submitting your user information. This SIM cannot be activated. I am from Israel. What can you suggest.

KR,

Andrei

[Håkon Alseth]

Hi,

 

Did you try to register the SIM card from behind a corporate firewall? Could you try to activate the SIM from home (or via your phone) ?

 

Kind regards,

Håkon

[AndreiZi]

I am already trying it via my phones hotspot. It taking some time with still working message.

Andrei

[AndreiZi]

Still working. Is it normally that long time (more than 5 minutes)?

[AndreiZi]

Still get the same error: There was an error submitting your user information. This SIM cannot be activated.

[Håkon Alseth]

Hi,

I just tested with a new iBasis SIM card, and it seems to work here.

What are you inputting? The first two lines should be inputted, ie: without the 3rd line (Kxyz).

The puk code is 8 digits long.

 

Kind regards,

Håkon