nRF Connect v3.4.2 - ToolChain Manager fails to install nRF Connect SDK v1.3.0

[ChandraSR K]

nRF Connect SDK v1.3.0 using nRF Connect v3.4.2 - ToolChain Manager

I am trying to install nRF Connect SDK v1.3.0 using nRF Connect v3.4.2 - ToolChain Manager using nRF Connect for Desktop(nrfconnectsetup342ia32.exe).

It just installs folder ncs\v1.3.0\toolchain, containing embedded studio and compiler. not syncing any other fodlers at ncs\v1.3.0\  such as  zephyr, nrf, bootloader.

After installation I couldnot see Open IDE button next to nRF Connect SDK v1.3.0

it is not even alerting with any failed installation message.

When i click open bash ,  i got message

NCS repositories are not yet cloned here. To do so run the following command:

ncsmgr init-ncs

when I ran command ncsmgr init-ncs, i got below error mentioned in the screen shot

...

nRF Connect SDK v1.2.0 using nRF Connect v3.4.2 - ToolChain Manager

But I could install nRF Connect SDK v1.2.0 using nRF Connect v3.4.2

After installation I could see Open IDE button next to nRF Connect SDK v1.2.0

          Need to try sample application building.

Please suggest on how to resolve this issue so that i can install nRF Connect SDK v1.3.0

[ChandraSR K]

After installation I couldnot see Open IDE button next to nRF Connect SDK v1.3.0

it is not even alerting with any failed installation message.

When i click open bash ,  i got message

NCS repositories are not yet cloned here. To do so run the following command:

ncsmgr init-ncs

when I ran command ncsmgr init-ncs, i got below error mentioned in the screen shot

when I ran command ncsmgr init-ncs, i got below error mentioned in the screen shot

Please suggest on how to resolve this issue so that i can install nRF Connect SDK v1.3.0

[Øyvind]

Hello! 

Can you tell me the exact path that you installed to? What version of the Toolchain manager do you have installed in nRF Connect v3.4.2? I've tested on my computer running Toolchain Manager v0.7 without any issues. 

In the top left corner, can you please click on System Report and provide me the details?

Thank you! 

Kind regards,
Øyvind

[ChandraSR K]

I haved installed SDK at  folder: D:\ProgramData\nordic\ncs
    D:\ProgramData\nordic\ncs\v1.3.0   <-- SDK 1.3.0 : Not successful
    D:\ProgramData\nordic\ncs\v1.2.0   <-- SDK 1.2.0 : successful


Toolchain manager used -  Version : 0.7.1
Toolchain manager installed at : C:\Users\chandra\.nrfconnect-apps\node_modules\pc-nrfconnect-toolchain-manager

----------------

SystemReport

# nRFConnect System Report - 2020-08-26T08-14-40.249Z

- System:     Hewlett-Packard HP Compaq dx7480 ab MT
- BIOS:       Phoenix Technologies, LTD HPQOEM - 42302e31
- CPU:        1 x Intel® Core2 Duo E7500 2.93 GHz 2 cores (2 physical)
- Memory:     869.8 MB free of 4 GB total
- Filesystem: C: (NTFS) 100 GB 76.3% used

- OS:         Microsoft Windows 7 Professional (6.1.7601) win32 ia32

- Versions
    - kernel: 6.1.7601
    - git: 2.28.0.windows.1
    - node: 12.0.0
    - python: 3.6.0
    - python3:

- Connected devices:

Pls check if the above info useful to identify the issue.

[Øyvind]

ChandraSR K and Simon Third, 

Can you please choose directory to e.g. C:\Nordic\NCS130\. Just remove the current "installed" version, and reinstall NCS v1.3.0 with changing directory to C:\<your folder>\NCS130.

The important thing to test here is to use C:\, this is what I used and what worked for me.

Thanks!

-Øyvind

[ChandraSR K]

Hi

Tried to install at directory: C:\ZZ_USER_DATA\Nordic\NCS\v1.3.0

but still no luck, status shown as : Downloading, Installing, initializing environment.

same observation as D Driver installation.

may I know any log files we can see to check any messages.

Thanks

Chandra

[Øyvind]

Thanks for testing, Chandra. 

There is a debug feature if you press CTRL+SHIFT+I inside of the Toolchain Manager. There is also a log file under %HOME%\AppData\Roaming\nrfconnect\pc-nrfconnect-toolchainmanager\logs

[ChandraSR K]

I couldn't find any logging happening in these files.

However i opened command prompt by using " Open Bash", as per the instructions typed below command and i got errors as specified in the window:  ncsmgr init-ncs

i think if we solve this issue then we might be successful.

[ChandraSR K]

I checked in internet based on these errors and found that installing windows update Windows6.1-KB2533623-x64.exe for windows 7 shall address this issue.

I just installed and re-installed nrfconnectsetup342ia32.exe. Now I could see Open IDE also against V1.3.0.

Note: This is nothing to do with location of the installation.

[Øyvind]

Chandra, I'm very happy to hear that you found a solution. Do you have a link to where you found the answer?

Thank you!

Kind regards,
Øyvind

[ChandraSR K]

for V1.3.0 failed installation it is not throwing any error.
then click open bash , then bash displays message

"

NCS repositories are not yet cloned here. To do so run the following command:

   ncsmgr init-ncs

"

when I execute command ncsmgr init-ncs, i got below error in bash:

ImportError: DLL load failed while importing _socket: The paramter is incorrect


 The link  github.com/.../4855  , says
as Installing update KB2533623 in Win7x64 host should solve this issue,

I installed and this issue resolved in my environment.

Thanks

Chandra