nRF connect v3.5.0 application is not running and show a white screen

[Jean-marie]

Hello,

After some weeks of inactivity and moving my desk to an other address, the nRF connect application is not running and show a white screen for all applications  except for Toolchain Manager ?

What's the problem ?

[Jean-marie]

Hello Simon, how are you ?

During the weekend I have de-install all and reinstall all, but the result is the same "White screen" ?

I have about 300 units of nRF52832 to flash but I cannot !! 

Is it possible to have support for resolving that ?

Best regards, Jiemde

[Simon]

Jean-marie said:

So you say that the solution is to use the "Getting Started Assistant" ?

No, you should not use the "Getting Started Assistant" since it's deprecated. Use instead the Toolchain Manager (recommended) or install it manually.

Jean-marie said:

I have about 300 units of nRF52832 to flash but I cannot !! 

Is it possible to have support for resolving that ?

I would really like to get to the bottom of this. In this ticket, it seems like the customer was able to resolve this by downgrading to JLink 6.54c, could you try the same?

Regarding flashing the units. This can be achieved by installing the nRF Command Line Tools and using the nrfjprog executable (nrfjprog --program <name>.hex --sectorerase). You will find the hex file in <application>/build/zephyr/merged.hex (if multiple/child images) or <application>/build/zephyr/zephyr.hex (if single image)

Best regard,

Simon 

[Jean-marie]

Hi Simon,

I have downgrading to JLink 6.54c but nothing change !

Is it also possible to downgrade the nRF Connect 3.6.0 to 3.2.0 ?

I don't understand why I had using the nRF Connect software at the beginning of september without problem and now, after moving the pc, it refuse to work ?

Hope you have a solution.

best regards, Jiemde

[Simon]

I will talk to some of the developers of the nRF Connect for Desktop app tomorrow and ask what may be the reason for the white screen.

Best regards,

Simon

[Simon]

I talked to one of the developers and got a suggestion: "try to uninstall nrfconnect for desktop, jlink drivers and install the latest 3.6.0 again"

Best regards,

Simon

[Jean-marie]

Hi Simon,

I have for the second time uninstall nrfconnect 3.6 for desktop, jlink drivers and install again this version but I obtain the same result a white screen !

I have also try to uninstall the 3.6.0 version, Jlink drivers and install the nrfconnect 3.2.0 version ( the one I had before moving the PC and It's always white screen.

In the mean time I've install nrfconnect 3.6 for desktop and the jlink driver on an other PC and it work, so for now I can work.

But I already need to work from my own pc, so what can be the problem?

Best regards

Jiemde