Can not activate SIM

[KevinA]

There was an error submitting your user information. This SIM cannot be activated.

Again and again I get the same crap, I can't activate my nRF9160-DK without the SIM working and this excuse for a user interface will not accept my information.

It has taken all day to get here just to fail. I can not imagine provisioning having to be this complex.

[Øyvind]

Hello, 

I fully acknowledge the anger and disappointment of not being able to register and activate the SIM. Can you please add what error message you are receiving when it fails? Maybe I can help to clear the confusion. You are right, the provisioning part should not be this complicated. 

What SIM are you trying to activate? Can you please go through the steps that you have done?

Thank you! 

Kind regards,
Øyvind

[KevinA]

The Error: There was an error submitting your user information. This SIM cannot be activated.

It appears you have to register the SIM that comes with the nRF9160-DK from iBASIS then on another page install the device information after the SIM has been registered.

Here is the error as an image:

I filled out the required information, the first time I used by PO BOX which causes problems with people do not understand rural living, when the process rejected my user information I deleted the SIM and closed the browser then started over using my street address, same error.

[Øyvind]

Hi KevinA,

Have you been able to submit the SIM card's ICCID in a PM? To send a PM, or private message, you can click on the envelope in top right corner. A drop down menu will a appear and you should be able to click "new message".

In the message view you should be able to add the recipient by typing in iBasis, selecting iBasis Tech Support and then add your message.

Also, please see email from your RSM with some contact information.

---

Regarding the SIM activation, it may also be an issue on the nRF Cloud side. I will investigate and update you as soon as I know. 

Let me know how it works out. 

Kind regards,
Øyvind

[KevinA]

I sent the information via email, they contacted me this morning I think but my network decided to go insane, seems my hot spot SIM card had to be cleaned...  at any rate I just finished the SIM activation, when I tried to add my device, they couldn't find it:

I sent ibasis the complete screen shot, it might be a good thing to explain HOW and the sequence of signing up... I brought up another device on Hologram today, 3 minutes, 2 of those minutes looking for the magnifying glass to read the SIM. 

I watched the Video on this again but you really need to make a new video with only what has to be done. I went back to the nrf9160-DK and watched, the LED1 & LED4 were flashing together after awhile I then tried to enter the device and it was accepted. Perhaps if the error spoke English:

Your device has not poked me yet, please be patience as we have not worked this out yet.

I wonder why Hologram did not need the IMEI to allow me on?

We can close this now, the nrf9160-DK is connected, has had several different applications installed and now I can start working on power measurements

.

[Øyvind]

Hello KevinA, 

Happy to hear that you have got the kit up and running. 

What video did you watch? Can you please provide the link? I will forward to our marketing department to fix if this is not valid anymore.

KevinA said:

Your device has not poked me yet, please be patience as we have not worked this out yet.

Can you please elaborate where you got this message? This was new to me.

 

KevinA said:

I wonder why Hologram did not need the IMEI to allow me on?

 The SIM registration on nRF Cloud is to allow you to manage the iBasis SIM, i.e. data usage, top off data, etc. This is not possible with any other SIM, at the moment.

Edit: Also, please make sure to connect to your board using the LTE Link Monitor, which allows you to read misc. messages provided by application and network.

Kind regards,
Øyvind

[KevinA]

The Video is the main Unbox and get your Nordic nRF9160 DK up and running. I was created when you were shipping 0.9.0 boards with v1.4.0 SDK, since then you have installed certs allowing the end users to by-pass that (jump to the 9:36 minute mark), you have nRF Connect Desktop 3.6.1 which installs everything for Windows 10 users and the tools which making dealing with this complex hardware as easy as running Arduino. The message: " Perhaps if the error spoke English:" an example of an Error message I would have used instead of "Trouble shoot nRF code 40412".

The images are from " LTE Link Monitor" Great tool, lots of information now if you could add scripting to it.. Last year there was only Verizon here, looks like Sprint and T-Mobile moved in. Thanks for the help!

[Øyvind]

KevinA said:

The images are from " LTE Link Monitor"

You are completely correct, my brain did not connect. With regards to the error message that you received in nRF Cloud (Trouble shoot nRF code 40412), the terminal window should provide some information regarding current status. 

KevinA said:

Trouble shoot nRF code 40412

 Clicking on the link embedded in 40412  will lead you to nRF Cloud Error Codes

nRF Code	Error	Reason	Solution
40412	No device found for this id. The device has not yet been provisioned.	The device cannot be found in the device registry, i.e., it is not "known" by the IoT cloud platform. Possible reasons: You entered the device id and/or ownership code (PIN or HWID) incorrectly. Before attempting association, you did not wait for the LEDs to indicate the device was provisioned. Corrupt modem firmware. Corrupt, wrongly flashed, or illegitimate device certificates. Poor LTE connection	Solutions that match the possible reasons are listed here. For items 2-4, refer to the nRF9160 DK Getting Started Guide. Verify the values and try again. For Nordic Semiconductor products, please see the solution for nRF Code 40411, above. Check the LED status indicators to ensure the device indicates it was provisioned. (Re-)flash the latest modem firmware. Flash new device certificates obtained from the CreateDeviceCertificate endpoint. Move to a location with a better LTE connection.

Also, the LEDs on the DK will indicate current status as described under "User Interface" in Asset Tracker documentation.

 

KevinA said:

The Video is the main Unbox and get your Nordic nRF9160 DK up and running

 I will report the video to product marketing and have them verify the information provided.

Have a good day!

Kind regards,
Øyvind

[eabase]

Can you guys please update the nice flow diagram above, with the new colors and functionalities in the latest FW? (RIght now there is only a text table... and several link to new docs are dead.

[Øyvind]

Hello, the updated information about the application  Asset Tracker, now in version 2 can be found in our nRF Connect SDK documentation. Unfortunately, the flow diagram has been removed. The LED indications are found under the User Interface module.

For nRF Cloud, the nRF Cloud error codes are found under nRF Cloud REST API, with documentation available under docs.nrfcloud.com.

Kind regards,
Øyvind

[eabase]

Thank you Øyvind.

What is the meaning of Active/Passive modes, in that table?

Also it seem that that there is no indication for the connected state?

[Øyvind]

eabase , it is better to open a new ticket with your questions as these do not fit the title of the current ticket. Also, the ticket is fairly old and includes some outdated information as you have seen.

The active/passive modes are described under Application behavior and functionality --> Real-Time configurations.

eabase said:

Also it seem that that there is no indication for the connected state?

Connected in what way? To LTE or to the cloud? 

[eabase]

Indication for connection to LTE.